Users may experience an error “This website is under heavy load.” in Canvas. Canvas support is currently working on a fix for the issue. You can go to https://status.instructure.com for the most recent information.
[Resolved] Mediasite unavailable via Canvas
Mediasite has resolved the error impacting presentation and channel availability via Canvas.
Posted in Canvas / LMS, Lecture Capture
Mediasite unavailable via Canvas
OIT is aware and investigating along with the vendor, a connection error between Canvas and Mediasite.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Zoom -> Mediasite Imports
The Zoom to Mediasite import tool has been repaired and is now importing designated Zoom recordings in to Mediasite. OIT is continuing to monitor the tool for stability.
Please note that only Zoom recordings made on or after May 1st will be imported. Failed recordings made before this date will need to be manually transferred by downloading from Zoom and uploading into MyMediasite.
[Completed] Banner Maintenance, Friday April 26 from 1:00AM to 5:00AM
Banner Maintenance
Description of change: OIT will be performing critical maintenance on Banner from 1:00 a.m. until 5:00 a.m. on April 26th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 04/26/2024 1:00 AM
Downtime window end: 04/26/2024 5:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted. Banner will be unavailable during this time.
Zoom -> Mediasite Imports offline
Currently Zoom recordings designated for import to Mediasite are not being imported. OIT is aware and is investigating the problem with the vendor.
Recordings can still be uploaded manually in the web interface.
[Resolved] Mediasite Degradation
The issue affecting the publishing, editing, and uploading of Mediasite presentations has been resolved.
Posted in Canvas / LMS, Lecture Capture
[Monitoring] Mediasite Degradation
Mediasite has implemented a fix for the presentation processing errors. Presentation processing should return to normal over the next several hours as the queue is processed.
OIT will continue to monitor the state of Mediasite.
Affected Processes: Presentation Upload, Presentation edits
Posted in Canvas / LMS, Lecture Capture
Mediasite Degradation
Mediasite is aware of issues impacting the FAU Mediasite environment and are working towards resolution.
Services Impacted
- Publishing, editing, and uploading
Posted in Canvas / LMS, Lecture Capture
[Monitoring] Mediasite Inaccessible from Canvas
Mediasite is once again available via Canvas. OIT will continue to monitor the situation over the next several hours.
Posted in Canvas / LMS, Lecture Capture