Printing services are back online.
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Printing services for the FAU Library and Labs will be upgraded 7/27/23 between 7AM and 9AM. During this time fauprint.fau.edu will be offline.
[RESOLVED] FAU Printing Services Upgrade 7/27/23 7AM-9AM
[RESOLVED] Issues logging into uAchieve and Office Apps
We have identified and resolved these issues. Login to uAchieve and Office Apps has been resolved.
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After our single sign on upgrade we have identified that users are receiving Access Denied when trying to access uachieve. We also have identified that logging into Office apps on Windows for the first time is giving a white screen. We recommend logging into Office apps via the web until we update this status.
The issue with logging into the library information systems has been resolved.
We are currently debugging and will update this post as we have a status.
We apologize for the inconvenience.
OIT
Mandatory Zoom Client upgrade
Zoom has identified a vulnerability in Zoom Desktop Clients 5.15.0 (Windows/macOS), 5.15.1 (Windows), and certain other products (i.e., iOS, Android, Linux, Zoom Rooms, SDK) – primarily versions 5.15.0. Users on these versions will be prompted to update before they can join meetings and these versions will no longer be available for download.
[Resolved] Canvas users experiencing slowness with multiple features
This incident is resolved and all services are back to normal operation.
Posted in Canvas / LMS, Instructional Technologies
Success Network (EAB Navigate) is currently experiencing an outage.
The Success Network (EAB Navigate) system is currently experiencing an outage. Students and Faculty/Staff are unable to login at this time.
The vendor has been notified, and we will post an update once we have more information.
Posted in Educational Technologies, Uncategorized
[RESOLVED 5:30 am] University Forms Server
During the University Form Server upgrade, the software experienced a critical error and the Office of Information Technology is working to restore services at this time. We suspect the system to be online shortly. We will update this post every 2 hours while we work to restore services. This affects University Admissions Applications, and numerous forms.
Mediasite Maintenance
Sonic Foundry will be updating FAU’s Mediasite to the latest release during their scheduled maintenance window on May 27, between 1:01 AM and 5:00 AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
[Resolved] FAU Printing Service Maintenance
The FAU Printing System is back to full functionality and available once again.
Posted in Educational Technologies
Mediasite Maintenance
Sonic Foundry will be applying a hotfix to Mediasite during their maintenance window on April 13, between 1:01AM and 5:00AM EDT. Extended downtime is not expected. However, the site may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
[RESOLVED] Success Network (EAB Navigate) Experiencing issues
The Success Network (EAB Navigate) issue has been resolved and all pages should be loading correctly.
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The EAB Navigate system is experiencing problem experiencing issues for both Students and Faculty/Staff. The Faculty/Staff site is experiencing login issues and slowness loading pages if you manage to log in. The student site cannot access advising appointments.
The vendor is aware, and we will post an update once we have more information.