Beginning today users signing into the Active Learning tool known as Top Hat, will be required to use their FAU login. The first time doing so they will be prompted to merge their FAU login with their existing Top Hat account (regardless of whether or not that account used their FAU email address). For details on how this process will work go to
[Resolved] Zoom – Issues Starting and Joining Meetings
Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings and Webinars.
Posted in Canvas / LMS, Video Conferencing
Zoom – Issues Starting and Joining Meetings
Zoom has received reports of users being unable to start and join Zoom Meetings and Webinars. They are currently investigating and will provide updates as they have them.
Posted in Canvas / LMS, Video Conferencing
[RESOLVED] Starfish Advisor Calendars no longer syncing with Outlook Calendar
UPDATE:
Advisors and staff should now be able to sync their Outlook calendar availability with Starfish again.
The calendar sync functionality between Outlook and Starfish is currently not working for advisors/staff. This means the Starfish software will no longer be able to see your Outlook availability when creating your Starfish schedule. In the meantime, all future unavailable times will need to be added manually in Starfish itself.
This is currently being investigated and we will send an update once have more information.
OIT Systems Maintenance, Thurs. April 8 from 12:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/08/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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WebEx and Single Sign-on Maintenance
Downtime window start: 4/8/2021 6:30 AM
Downtime window end: 4/8/2021 7:00 AM
Affected services: WebEx and Single sign-on (SSO)
Expected End-user impact: The SSO services will be restarted one server at a time so users may experience session errors during this time. WebEx sign-on may experience sign-on issue during this time while the certificate is swapped out.
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Student Advising System
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 12:30 AM
Affected services: Student Advising System
Expected End-user impact: No user impact is anticipated
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Banner Maintenance
Downtime window start: 4/8/2021 3:00 AM
Downtime window end: 4/8/2021 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: No user impact is anticipated
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BHRIC VDI Maintenance
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 2:00 AM
Affected services: BHRIC VMware VDI, https://vhealth.fau.edu , https://vhealthon.fau.edu
Expected End-user impact: User may experience loss of connectivity to the BHRIC VDI.
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[Resolved] Zoom: Live transcription services are unavailable
Zoom has resolved the issue causing users to be unable to use Live Transcription services within Zoom Meetings.
Posted in Canvas / LMS, Video Conferencing
Zoom: Live transcription services are unavailable
Zoom has received reports of users being unable to utilize Live Transcription services within Zoom Meetings. Cloud Recording transcriptions are not impacted. Zoom is currently investigating and will provide updates as they have them.
Posted in Canvas / LMS, Video Conferencing
[Resolved] – Cisco Webex Connection through Canvas is currently unavailable
UPDATE:
Users should now be able to access their Webex sessions from within Canvas
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User are currently experiencing issues connecting to Webex from within in Canvas.
Webex is aware of the issue and is currently implementing a fix, however, there has not been a timeline of when this will be resolved. In the meantime, webex users can access webex by going directly to https://fau.webex.com and if sharing the webex link with students is required, please follow these instructions.
For more updates about Cisco Webex’s Education Connector, click here.
Posted in Canvas / LMS, Educational Technologies
[RESOLVED] Page errors when attempting to access Canvas
UPDATE:
#2 Canvas should now be operational. A fix was applied and is currently being monitored. (10:25 AM est)
#1 Canvas has identified the issue and applying a fix. (9:07 AM est)
When trying to access Canvas, users may get a 504 Gateway Time-Out error.
This has been reported to Canvas and they are currently investigating the issue.
https://status.instructure.com/
Posted in Canvas / LMS, Educational Technologies
[RESOLVED] – Help desk system – Service interruption
**UPDATE**
This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.
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Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.
We will update this post as more information becomes available.
OIT