Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.
[Resolved] Turnitin Intermittent Issues
The issues affecting Turnitin have been resolved.
Turnitin is currently investigating issues associated with Turnitin Feedback Studio. Teachers and students may experience errors when providing and viewing feedback on submitted papers. For immediate updates, visit Turnitin’s Status Page here.
Posted in Canvas / LMS, Educational Technologies
Filelocker will be no longer available, February 25, 2022
On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.
[Resolved] MyOpenMath Invalid Consumer error
The issue with MyOpenMath is resolved. Students should now be able to access MyOpenMath assignments through Canvas.
Users trying to access MyOpenMath assignments through Canvas are currently experiencing errors. This issue is being assessed by MyOpenMath. We are posting updates as we get more news. Thank you for your patience!
Posted in Canvas / LMS
[Resolved] FAU Virtual Apps Unavailable
The issue affecting FAU Virtual Apps was resolved last night.
FAU Virtual Apps is temporarily unavailable. OIT is working diligently to restore this service. We will update this post once the issue is resolved.
[Resolved] AWS Issues Affecting Some Canvas Users
This incident has been resolved.
Canvas is reporting that some users are being affected by an issue with Amazon Web Services (AWS). They are currently investigating the issue.
Our Canvas uptime is still at 100% for now, but interruptions may occur during the period of this issue. For an updated status, click here.
Posted in Canvas / LMS
[RESOLVED] AWS issues affecting Canvas
Current disruptions with Amazon Web Services (AWS) are impacting Canvas and related tools, causing them to be slow or inaccessible. We are currently monitoring the situation and will provide updates as we receive them.
Tools that may be temporarily inaccessible or slow include:
- Canvas
- Achieve (Macmillan)
- iClicker
- Honorlock
- Lockdown Browser (Respondus)
- Pearson MyLab & other systems
- TopHat
- WileyPlus
Posted in Canvas / LMS
SPOT evaluation issues
We are currently aware and investigating reported issues with SPOT evaluations for faculty. We will update this status once we have additional information or the issue is resolved.
We apologize for any inconvenience.
OIT
[Resolved] University Forms Offline
[8:00 am] The University form (Frevvo) system has been returned to service. We are working with the vendor to determine why the error occurred and prevent it from hapenning again.
[7:45 am] The University form (Frevvo) system is offline due to a configuration issue. We are working with the vendor to resolve the problem.
Certificate Expired error when signing in to Canvas
Mac users running macOS 10.11 (El Capitan) or earlier are experiencing a “certificate expired” error when trying to sign in to Canvas. If you are experiencing this, click this link to learn how to run software updates on your Mac. Once updated, you should be able to sign in without experiencing the error.
We are aware that certain Apple devices cannot be updated past a certain OS version. In these cases, either find a new device to replace your current one or consult the FAU Library’s Laptop Computer Loan Policy. *If applying, please mention that you are using an older Mac computer and cannot use Canvas on it in the notes field of the application.*
Posted in Canvas / LMS