[Monitoring] Zoom to Mediasite Imports stalled

OIT has put in place a fix for this issue and is currently monitoring its progress. However, some users may see duplicates of their zoom recordings appear in MyMediasite as the two systems sync. It is safe to delete the additional recording once it has imported.

Users with stalled imports should see them import in the next few days.

Posted in Canvas / LMS, Lecture Capture

Zoom to Mediasite Imports stalled

Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Turnitin Intermittent Issues

The issues affecting Turnitin have been resolved.

Turnitin is currently investigating issues associated with Turnitin Feedback Studio. Teachers and students may experience errors when providing and viewing feedback on submitted papers. For immediate updates, visit Turnitin’s Status Page here.

Posted in Canvas / LMS, Educational Technologies

Filelocker will be no longer available, February 25, 2022

On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[Resolved] MyOpenMath Invalid Consumer error

The issue with MyOpenMath is resolved. Students should now be able to access MyOpenMath assignments through Canvas.

Users trying to access MyOpenMath assignments through Canvas are currently experiencing errors. This issue is being assessed by MyOpenMath. We are posting updates as we get more news. Thank you for your patience!

Posted in Canvas / LMS

[Resolved] FAU Virtual Apps Unavailable

The issue affecting FAU Virtual Apps was resolved last night.

FAU Virtual Apps is temporarily unavailable. OIT is working diligently to restore this service. We will update this post once the issue is resolved.

Posted in Educational Technologies, Instructional Technologies

[Resolved] AWS Issues Affecting Some Canvas Users

This incident has been resolved.

Canvas is reporting that some users are being affected by an issue with Amazon Web Services (AWS). They are currently investigating the issue.

Our Canvas uptime is still at 100% for now, but interruptions may occur during the period of this issue. For an updated status, click here.

Posted in Canvas / LMS

[RESOLVED] AWS issues affecting Canvas

Current disruptions with Amazon Web Services (AWS) are impacting Canvas and related tools, causing them to be slow or inaccessible. We are currently monitoring the situation and will provide updates as we receive them. 

Tools that may be temporarily inaccessible or slow include:

  • Canvas
  • Achieve (Macmillan)
  • iClicker
  • Honorlock
  • Lockdown Browser (Respondus)
  • Pearson MyLab & other systems
  • TopHat
  • WileyPlus
Posted in Canvas / LMS

SPOT evaluation issues

We are currently aware and investigating reported issues with SPOT evaluations for faculty. We will update this status once we have additional information or the issue is resolved.

We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Uncategorized

[Resolved] University Forms Offline

[8:00 am] The University form (Frevvo) system has been returned to service. We are working with the vendor to determine why the error occurred and prevent it from hapenning again.
[7:45 am] The University form (Frevvo) system is offline due to a configuration issue. We are working with the vendor to resolve the problem.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Research Computing, Systems, Workday
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