Several compute nodes have failed and we are investigating the cause and looking for a fix.
OIT Systems Maintenance – Thurs. June 18 from 3:00 AM to 7:00 AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/18/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single Sign-on Maintenance
Description of change: OIT will be moving production SSO Metadata server from the Boca Raton data center to Microsoft Azure.
Downtime window start: 6/18/2020 6:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected services: SSO Metadata site. Service providers will not be able to be added or modified during the switchover.
Expected End-user impact: During this time, there should be no end user impact.
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Server Maintenance
Description of change: OIT will be moving Mediasite servers to a different domain. Mediasite will be unavailable during this time.
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 6:00 AM
Affected services: MediaSite
Expected End-user impact: During this time, MediaSite will be unavailable.
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Database Maintenance
Description of change: OIT will apply April 2020 Oracle patchset updates to all production databases
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected Services:
Banner production
– Admin Pages (Forms)
– Application Navigator
– Banner Access Manager
– Banner self-service
– Touchnet – Payments/Deposits
– Workflow
– uAchieve – DARS
– FLVS
– Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
– DWPROD: OwlDone
– DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
– Account claiming
– Password resets
MSOP Instance
– ACH or VPAS
– Mandatory Course Entry Quiz
– accounts.fau.edu – Accounts Self Service
– Canvas Electronic Grading “Banner Grade Submissions” in Canvas
– Wireless network authentication for guests.
– 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
– Group Management – grouper.fau.edu
– Phonebill application pre latest system.
– Password expiration
– network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
– Frevvo – University forms
– Undergraduate Admissions
– Graduate Admissions
– Residency Project
– OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.
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Website Maintenance
Description of change: OIT will be moving several websites to a new web server.
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services:
– andi.fau.edu
– home.fau.edu
– student.fau.edu
Expected End-user impact: During this time, the websites listed will experience 5-10 minutes of downtime.
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REDCap Database Upgrade
Description of change: OIT will be updating the REDCap database server
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services: REDCap
Expected End-user impact: During this time, REDCap will be offline for 10 – 15 minutes while we sync the database between the old and new servers.
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REDCap Application Upgrade
Description of change: OIT will be updating the REDCap application
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 5:00 AM
Affected services: Update REDCap application
Expected End-user impact: During this time, no end-user impact is expected.
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OnBase Maintenance
Description of change: OIT will be adding new document types and functionality to production OnBase. This update will take place over two days.
Downtime window start: 6/18/2020 3:00 AM – 7:00 AM
Downtime window end: 6/19/2020 3:00 AM – 7:00 AM
Affected services: OnBase desktop and web client
Expected End-user impact: During this time, OnBase will not be accessible. We will be doing this during off hours to minimize end-user impact.
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[RESOLVED] Help Desk Ticketing System Unavailable
** UPDATE**
The help desk ticketing system is back online.
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The help desk ticketing system is currently unavailable. We are working with the vendor to resolve the issue as soon as possible.
OIT
Owl Done and possibly other FAU services unavailable
At this time we have identified that Owl Done is unavailable. We are currently investigating the cause and will update the status as we learn more. Other FAU services may also be affected.
We apologize for any inconvenience.
OIT
[Resolved] Respondus Lockdown Browser with Monitor Option (Webcam) Unavailable
[Update] All exams that use Respondus Monitor are now available and working.
[earlier message]Exams that are using Respondus Lockdown Browser with the Monitor option is currently unavailable. We are working to resolve this as quickly as possible.
- ✅Exams/Tests using Lockdown Browser ONLY (without monitor) are working as expected.
- ❌Exams/Tests using Lockdown Browser & Monitor (webcam) are currently unavailable.
Posted in Canvas / LMS, Educational Technologies
[Resolved] Respondus Lockdown Browser with Monitor Option Unavailable
[Update] All exams that use Respondus Monitor are now available and working.
[earlier message] Exams that are using Respondus Lockdown Browser with the Monitor option is currently unavailable.
We are working to resolve this as quickly as possible.
- ✅Exams/Tests using Lockdown Browser ONLY (without monitor) are working as expected.
- ❌Exams/Tests using Lockdown Browser & Monitor are currently unavailable.
Posted in Canvas / LMS, Educational Technologies
Mediasite Video Cloud Upgrade
Sonic Foundry will be updating Mediasite Video Cloud to the latest release during the scheduled maintenance window on May 30, between 1:01AM and 5:00AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Mediasite Playback Issues
[13:05] Service has been restored and SonicFoundry continues to monitor the system
[10:27] SonicFoundry is aware of issues within the Mediasite Video Cloud environment, and is investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.
Posted in Canvas / LMS, Lecture Capture
[RESOLVED] Several FAU applications/services unavailable
UPDATE: At this time all services have been restored.
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We are currently experiencing issues with an Oracle back-end server. At this time, several applicatios/services are unavailable such as:
Student information in MyFAU
eGrades
Forms.fau.edu
University Appstatus
University Applications
OwlDone
We are working to resolve the issue as soon as possible.
OIT
Turnitin Scheduled Maintenance: May 2, 2020, 11 AM – 3 PM
On May 2, 2020, Turnitin will require an emergency maintenance window from 11 AM – 3 PM EDT as a preemptive measure to avoid rescheduled maintenance work. During this time, users may experience problems submitting papers for any Turnitin assignments in Canvas courses. The maintenance should only take the first two hours of this window, however we ask that you plan for the full duration. Faculty, please use this Help Desk Request if you need assistance adjusting any Turnitin assignments that are due during the maintenance window.
Posted in Canvas / LMS, Educational Technologies