[RESOLVED] Issues with some services and single-sign on (SSO)

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[COMPLETED] Starfish Authentication Change, 6/28/2017 8:00 AM

***COMPLETED***

Starfish maintenance has been completed

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Starfish will be switched to a more reliable authentication mechanism on 6/28/2017   8:00 AM. ​

Downtime window start:   6/28/2017   8:00 AM
Downtime window end:     6/28/2017   8:30 AM
Expected End-user impact: During the maintenance window, some users may not be able to log in to Starfish as the links get updated throughout the site.

 

Posted in Educational Technologies

[RESOLVED] Slowness with some services

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Koko Research Computing Cluster Offline

The Koko Research Computing Cluster experienced a failure this morning and is currently offline. Team members are investigating the problem and we will update this post when more information is available.

Posted in Educational Technologies, Uncategorized

[RESOLVED]Password change/reset delays

Status: 6/21/17 6:45PM

The password change/reset delays have been resolved and are back to functioning as normal.

We appreciate your patience and support.

OIT

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Status: 6/21/17 5:30PM

Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.

We appreciate your patience.

OIT

 

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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED] Intermittent issues with single-sign on (SSO)

We are currently experiencing intermittent issues with single-sign on. This impacts services such as Workday and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

[Complete] University Form Server Performance Improvements

The updates to the forms server have been completed.

Posted in Educational Technologies

University Form Server Performance Improvements

Application maintenance – University Form Server

Description of change: ​OIT will be applying improvements to the University Form Server login settings to improve performance.
Downtime window start: 6/16/2017 @ 5:00 AM
Downtime window end: 6/16/2017 @ 6:00 AM
Affected services: ​Forms. and Frevvo
Affected systems: frevvo1.fau.edu​
Expected End-user impact: Users will not be able to login to https://forms.fau.edu/frevvo but most forms should continue to work without any issues.

 

Posted in Educational Technologies, Systems

Complete: Single Sign On (SSO) maintenance

The Single Sign On (SSO) maintenance has been completed successfully and Single Sign On is now online.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

Undergraduate Admissions application is available.

The Undergraduate Admissions application (apply.fau.edu) is back online.

Posted in Banner and Admin Systems, Educational Technologies, Systems