The connectivity issues with FAU’s ISP have been resolved and the network including connectivity to the internet should be operating at normal capacity at this time.
[Recovery] Network Performance Issues
Single Sign On Upgrade
The Single Sign system on will be upgraded Friday August 19th from 3 am – 6 am to improve system performance. During this time users may experience reduced performance when logging into some services.
Single Sign On Maintenance
The Single Sign system on will be restarted Friday August 12th at 3 am – 5 am to improve system performance. During this time users may experience reduced performance when logging into some services.
[RESOLVED] Online Helpdesk System Unavailable
The issue has been resolved and the Online help desk system is back online.
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We are currently experiencing issues with our Online Help Desk ticketing system. We are working with our vendor to have the problem resolved as soon as possible.
We apologize for the inconvenience this may cause.
OIT
SSO Maintenance
We are experiencing minor performance issues on the original single sign on servers affecting logins to Reports.fau.edu, Student On Boarding, Banner Self Service and other central authentication services. We are currently rebooting the servers to increase their performance.
08/2/2016 Single Sign On Upgrade
Single Sign On Upgrade
When: 3:00AM – 7:00AM
Affected services: All login systems that utilize SSO.fau.edu including Blackboard, Workday, Office 365, Outlook 365, Owl Apps (Google Applications), and many others.
Affected systems: shibboleth1, shibboleth2, cas1, cas2, BigIP
Description of maintenance: The University Single Sign On infrastructure will be patched to provide enhanced usability for Office 365, Student Onboarding and better integration with legacy single sign on systems.
User impact: Single Sign On will be intermittently available during the upgrade.
07/29/2016 Single Sign On Upgrade
Single Sign On Upgrade
When: 3:00AM – 7:00AM
Affected services: All login systems that utilize SSO.fau.edu including Blackboard, Workday, Office 365, Outlook 365, Owl Apps (Google Applications), and many others.
Affected systems: shibboleth1, shibboleth2, cas1, cas2, BigIP
Description of maintenance: The University Single Sign On infrastructure will be upgraded to the latest version and introduce a new login page.
User impact: Single Sign On will be intermittently available during the upgrade.
Emergency Authentication System Maintenance, Tuesday, July 19 from 11:00PM to 1:00AM
The single sign-on system will be partially unavailable from 11:00 pm Tuesday July 19th, 2016 to 1:00 am Wednesday July 20th, 2016. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Blackboard, Self Service, Office 365, Owlapps, and Workday.
Emergency Blackboard Maintenance – 7/12/2016 – 4:00am to 4:30am
We will be performing Emergency Blackboard Maintenance between 4:00am and 4:30am to resolve an issue with Item Analysis.
Posted in Educational Technologies
[RESOLVED] – Issues with Office365 applications (Email, Skype for Business, SharePoint)
We are currently experiencing some connectivity issues with Office365 applications, such as email, Skype for Business, and SharePoint. We are investigating the issue and have contacted Microsoft for assistance in order to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT