The Blackboard plagiarism service, SafeAssign will undergo a planned maintenance on Friday, December 4, 2015 from 12:00am US EST until 6:00am US EST. There may be periods of brief interruption or latency to some of the SafeAssign functionality. Papers will proceed as usual, but with the possibility of a slight delay for intermittent periods until the SafeAssign maintenance is completed.
SafeAssign Planned Maintenance – December 4, 2015 from 12:00am to 6:00am EST
Posted in Educational Technologies
[Completed] – Emergency Blackboard Maintenance
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UPDATE: maintenance has been completed.
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Office of Information Technology will be performing emergency maintenance on Tuesday, December 2, 2015 from 5:30 am to 6:30 am. Blackboard may be unavailable during this time.
Posted in Educational Technologies
[RESOLVED]Blackboard users may experience slowness
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The issue has been resolved
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Blackboard users may experience slowness when loading the home page modules and courses. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience this may cause.
Posted in Educational Technologies
[COMPLETED]Emergency Blackboard Maintenance
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UPDATE: maintenance has been completed.
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Office of Information Technology will be performing emergency maintenance on Wednesday November 10, 2015 from 1 am to 2:30 am. Blackboard may be unavailable during this time.
Posted in Educational Technologies
[RESOLVED] FAU Experiencing Degraded Internet Performance
FAU’s primary connection to the internet was restored at 7:00 this morning. The degraded internet performance issues have now been resolved and all services are expected to be running at normal speeds.
[UPDATE] FAU Experiencing Degraded Internet Performance
Our service provider has informed us that restoration of services will begin around midnight tonight lasting until morning. We do not have a specific ETA for resolution. Until the expected restoration of our primary internet link in the early morning hours, we will continue to have degraded performance to all services from off-campus and from FAU to the internet.
FAU Experiencing Degraded Internet Performance
FAU is currently experiencing an outage of its primary connection to the internet. While all traffic has switched over to a backup connection and all services are available, users will experience decreased speeds to the internet until the issue is resolved. Our service provider is aware of the issue and working to resolve this issue as quickly as possible.
OIT Systems Maintenance, Thurs. Oct. 29, 2015
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/29/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00AM – 5:00AM
Affected services: Waveset, Active Directory, Departmental software that relies upon Active Directory Organizational Units
Affected systems: idm1, idm2, idm4p, bocdcfau01, bocdcfau2
Description of maintenance: All accounts in the courtesy organizational will be moved to the People organizational unit in Active Directory
User impact: We do not anticipate any issues as this has been tested in Waveset and Active Directory. They may experience issues changing their password, if this occurs we will revert the change.
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When: 4:00AM – 7:00AM
Affected services: If we can’t migrate services and apps the following databases will be impacted:
AppController, Bannerview, Clearwire, CollegeExpo_prod, ecollege, facstaffalert, FIMsync, Frevvo, FSAAtlas, GRAS, Inauguration, Internalservices, JIRA, Medicine, OperationsManager, Orinoco, Parature, Private Eye, SOFTLIC, Techfee, ThirdparrtyAlert, Transients, vCenter Databases, VPAS, vWorkspace, Xitracs
Affected systems: mssql1, mssql2
Description of maintenance: The MSSQL0 cluster is having a management network issue. Usually restarting the non active node fixes this issue, but it has persisted. To fix the issue we will need to reboot the active node. I will attempt to manually move the services and applications running on MSSQL2 to the non-active node, but since it is a network connection issue between the two nodes, this may not work.
User impact: Users of the following databases may experience a connection disruption for 10-15 minutes: AppController, Bannerview, Clearwire, CollegeExpo_prod, ecollege, facstaffalert, FIMsync, Frevvo, FSAAtlas, GRAS, Inauguration, Internalservices, JIRA, Medicine, OperationsManager, Orinoco, Parature, Private Eye, SOFTLIC, Techfee, ThirdparrtyAlert, Transients, vCenter Databases, VPAS, vWorkspace, Xitracs
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When: 5:00AM – 6:00AM
Affected services: OIM Self Service Portal
Affected systems: OIM Application Servers
Description of maintenance: Apply updates to Self Service Portal https://accounts.fau.edu/
User impact: The following services maybe offline during restart: Password resets, Account claiming
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When: 5:30AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Installation of new Pearson Integration Building Block
User impact: Rolling restarts may be required. Users should not see an impact.
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Posted in Educational Technologies, Systems
Resolved: Single Sign-On Issues
Single Sign-on failed to work as expected this evening October 20th, 2015. We have corrected the problem and will monitor the servers for the next few hours. We have confirmed that Blackboard, Workday, EZProxy, OwlApps (Google Applications) and other related services are now accessible.
[Resolved] ANDISEC Accessibility
ANDISEC drives should now be accessible.