OIT has traced the problem related to tonight’s Blackboard problem to the database which supports the Blackboard environment. As a result, it degraded the performance and caused the application to become unavailable. Full service is expected to be restored by 9:30pm.
Blackboard unavailable
Blackboard is currently unavailable. OIT is trying to determine the cause and will post an update as soon as possible.
Posted in Educational Technologies, Systems
[Completed]Blackboard Maintenance 12:01 AM – 6:00 AM 8/28/2014
Blackboard maintenance has completed and all blackboard services are functioning.
Posted in Educational Technologies, Systems
OIT Systems Maintenance, Thurs. Aug 28 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/28/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 5:00 – 6:00AM
Affected services: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected systems: controller.fau.edu
Description of maintenance: OIT will be upgrading some software on controller.fau.edu. As a result, several services will be unavailable for approximately 30 minutes.
User impact: The following services will be unavailable for approximately 1 hour: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
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When: 5:00 – 6:00AM
Affected services: None impacted
Affected systems: ADCON
Description of maintenance: OIT will replace a server used by the FAU community with a newer version.
User impact: Technical staff who manages computer objects, Organizational Units (OUs), and users will not be able do so until the new ADCON server is in place.
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When: 6:00 – 7:00AM
Affected services: Exchange email (faculty/staff)
Affected systems: exchangeca01, exchangeca02, exchangemb01, exchangemb02, exchangemb03
Description of maintenance: OIT will be preforming maintenance on the mail servers for FAU employees (Exchange).
User impact: No end user impact is expected
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When: 6:00 – 6:05AM
Affected services: Network Registration (NetReg)
Affected systems: ldapboc0
Description of maintenance: OIT will be increasing the resources to one of the directory servers.
User impact: No end user impact is expected
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[Completed] Blackboard Maintenance 7:45 pm – 10:00 pm 8/22/2014
The maintenance to Blackboard has been completed.
Posted in Educational Technologies
Blackboard Maintenance 7:45 pm – 10:00 pm 8/22/2014
Blackboard will updated this evening 8/22/2014 between 7:45 pm and 10:00 pm to correct an issue with calculated formula questions in some assignments and exams. We do not expect any user interruption during this process.
Posted in Educational Technologies
Network Maintenance – Sunday August 24th from 4:00 a.m. until 5:00 a.m.
OIT will be performing network maintenance from 4:00 a.m. until 5:00 a.m. on Sunday August 24th. During this time, there will be approximately 20 minutes of downtime affecting connectivity between FAU and the internet. This service outage will affect access to most of FAU’s services including Blackboard, MyFAU, VPN and Exchange email.
AT&T U-verse issues caused slowness when trying to access FAU Services on Aug. 20, 2014
FAU Community,
Yesterday, we received several inquiries regarding slowness and difficulty to reach FAU services such as Blackboard and MyFAU from remote locations.
After extensive investigation, we have discovered that the problem was isolated and related to AT&T U-verse’s connection to the carrier network which most Florida universities are using. Unfortunately, we have no direct control over this connection; however, we are working diligently via several channels to get more information regarding repair to this connection from the parties involved. We appreciate your patience and understanding.
Regards
OIT
[COMPLETED]Blackboard Maintenance 8/15
Blackboard maintenance has finished and blackboard services are functional.
Posted in Educational Technologies, Systems
[Completed]Emergency Blackboard Maintenance 8/14
Blackboard maintenance has completed and all blackboard services are functioning.
Posted in Educational Technologies, Systems