Resolved: Echo360 Unavailable

RESOLVED:   Echo360 is currently unavailable.   We are working to restore service ASAP.

The Echo360 service has been restored, captures are now resuming processing.

Posted in Educational Technologies

[RESOLVED] – Intermittent Blackboard notifications issue

The issue with Blackboard notifications was resolved as of 8:30am on 11/12/13

 

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We are investigating an issue with blackboard notifications not showing up properly on all blackboard app servers.

Thanks

Oit-Systems

Posted in Educational Technologies

[Completed] Blackboard Maintenance 11/9/13 4-7AM

Blackboard maintenance has completed.

 

Posted in Educational Technologies

Echo360 Unavailable

Echo360 is currently unavailable.   We are working to restore service ASAP.

 

 

Posted in Educational Technologies

[Resolved] Blackboard – Copy Content Error

Instructors attempting to copy individual content item from their course either to another area of the same course or to a different course, may receive the following error message:

Error: Failed to grant read permission to the attached file for target course.

Blackboard Support is currently investigating the issue.

Posted in Educational Technologies

OIT Systems Maintenance, Thurs., November 7 from 3:00 – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 3:00 – 7:00 AM
Affected services: Self-Service, Banner FAUP
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner productionEmployee Self Service 8.9.0 upgrade, Position Control 8.9.0.1 patch, HR/Payroll 8.9.0.4, 8.9.0.5, 8.9.0.6 patches, HR/Payroll 8.9.0.7, 8.9.0.8 patches, Employee Self Service 8.9.0.1, 8.9.0.2, 8.9.0.3 patches, Employee Self Service phpecex-ear-fix patch, WorkFlow 8.1.0.4.jar, 8.1.0.5.jar patches
User impact: FAUP may have to be down – Self Service related changes sometimes require shutting the system down during installation

When: 5:30 – 6:15 AM
Affected services: Blackboard
Description: Blackboard has released updates to several Building Blocks including Blackboard Mobile, Software Updates, Cloud Profiles, and Social Profiles.
User Impact: The features listed above will be temporarily unavailable

When: 4:00 – 5:00 AM
Affected services: Network Drives (Andi.fau.edu, student.fau.edu, and home.fau.edu)
Affected systems: Andi.fau.edu, student.fau.edu, and home.fau.edu
Description of maintenance: OIT will be migrating the andi.fau.edu, student.fau.edu and home.fau.edu websites to a new server. Migrate the ANDI, Student and Home websites from IIS7 on FAUWeb1 to IIS8 on FAUWeb6. DNS records will be updated to reflect the new locations.
User impact: Andi.fau.edu, student.fau.edu, and home.fau.edu will be intermittently inaccessible during the window.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[Completed] Blackboard Maintenance

Blackboard maintenance has completed and all services are back operational.

 

Posted in Educational Technologies

OIT Systems Maintenance, Thurs, Oct 31, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/31/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Systems will be doing rolling restarts blackboard services to try to remedy a bug within blackboard.
User impact: Blackboard will be unavailable during the maintenance window.

When: 3:00 – 3:30AM
Affected services: University Fileserver (ANDI)
Affected systems: ANDI (fauandi1/fauandi2)
Description of maintenance: OIT will be physically moving the primary University fileserver (fauandi1\fauandi2). The system will be unavailable for approximately 15 minutes.
User impact: The ANDI server will be unavailable for approximately 15 minutes

When: 3:00 – 3:30AM
Affected services: Exchange email
Affected systems: exchangemb[01-03]
Description of maintenance: OIT will be rebooting some of the systems which support staff and faculty mail. We do not expect any interruption of service.
User impact: No end-user impact is expected

When: 3:00 – 7:00AM
Affected services: Banner
Affected systems: Banner
Description of maintenance: The following updates will be installed in Banner production: General 8.6.1 upgrade, Position Control 8.9.0 upgrade, HR/Payroll 8.9.0 upgrade, HR/Payroll 8.9.0.1, 8.9.0.2, 8.9.0.3 patches, Tax Updates #184, #185, #186
User impact: There will be no user impact

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Oct 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/10/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 5:00 – 6:00AM
Affected services: EMS
Affected systems: EMS
Description of maintenance: OIT will be patching EMS to the current version.
User impact: OIT will be patching EMS to the current version.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[Completed] Scheduled Maintenance – Echo 360 Course Video System – Oct 9, 6:00AM – 8:00AM

Maintenance is now complete and Echo course videos are available.

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Software updates are being performed to the Echo system this morning to correct several intermittent issues that have occurred in the last 2 months. Echo course video playback will be unavailable during this time.

Posted in Educational Technologies