Telephone outage in T-6 Resolved

The telephone switch in T-6 servicing the FAU Police are up and operational.

Ivette Puga, Manager Technical Services Florida Atlantic University – CSI 777 Glades Road, Bldg 22, Room 166 Boca Raton, FL 33431 561.297.2555 ipuga@fau.edu

Posted in Educational Technologies

Banner TEST reboot tonight 6pm – 7pm

Banner TEST will be rebooted tonight, Tuesday (10/18/2011) between 6:00pm – 7:00pm.

Posted in Banner and Admin Systems, Educational Technologies

Resolved – MyLabs Service Interruption Notification

This is a notification that the MyLab product that you are using is currently experiencing a service interruption.  This problem started at approximately 5:00 am (MDT).  Pearson engineers are responding and working to restore service.  We will send an additional notification once all MyLab systems have returned to normal.

Sincerely,
The Pearson Helpdesk Team

Posted in Educational Technologies

P-5798 at BLDG 69

Turner Construction is planning a shutdown in Bldg 69 for emergency power only. They are doing this to tie in the new feeder to the 75KV emergency transformer in the electrical room at Bldg 69. DURATION OF SHUTDOWM : No longer than 4-6 hours IMPACTING : all emergency power in Bldg 69 will be affected WHEN: TUESDAY, AUGUST 16th Beginning at: 8:00 PM through Midnight

Only a brief network disruption is expected in building 69 to move network equipment off emergency circuits prior to the electric cutover.

Posted in Educational Technologies

Update – Network upgrades during semester break.

Network changes scheduled for Tuesday, August 16, 2011 have been completed.

Additional changes and testing will continue on Wednesday, August 17, and Friday, August 19, between 12:01 am and 7:00 am. This upgrade will cause intermittent interruptions to the network and telephone systems across all FAU campus locations Please be advised that calls between campuses as well as off campus calls may require dialing a seven or ten digit number. In case of an emergency during this period, the FAU Police Department can be reached at 561-271-5163 If you experience network or telephone difficulties after the dates or times outlined above, please call CSI Support Services at 561-297-6235 or contact the FAU help desk at http://www.fau.edu/helpdesk/ or 561-297-3999 for immediate assistance. Thank you

Posted in Banner and Admin Systems, Educational Technologies, Systems

[RESOLVED] – Blackboard Maintenance 3pm – 4pm

Some users of Blackboard may have experienced problems uploading or deleting files from Blackboard between Friday and Sunday. We are applying a fix at this time to correct the issue but users of Blackboard’s collaboration services may experience instability between 3pm and 4pm while we apply the solution.

Posted in Educational Technologies

Resolved Telecom Voicemail/Xpressions issues

The problem with xpressions has been resolved.

Posted in Educational Technologies

Router and firewall changes during maintenance window tomorrow, Friday, 08/05

Network: Router and Firewall changes during maintenance window tomorrow, Friday, 08/05

Router and firewall changes during maintenance tomorrow between 6 AM and 7 AM. No disruption of service is expected as we perform maintenance on routers and firewalls.

Posted in Educational Technologies

Completed – IRM Systems Maintenance, Thursday, Aug 4, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 08/03/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

MyFAU Maintenance – CAS Activation When: 5:00 AM – 5:30 AM What: CAS Activation on MyFAU Affected Services: MyFAU Description of Maintenance: The MyFAU CAS server will be activated. This will require a complete reboot of MyFAU. During that time MyFAU will be inaccessible.

Posted in Educational Technologies

Completed Voice Systems Upgrades Davie

Voice Systems Upgrades at Davie have been completed

On Tuesday August 2nd CSI will be replacing hardware on the Davie campus in the maintenance window between 5am and 7am. There will be no phone service during the outage times.

In case of Emergency dial 911 from any cellular or non FAU phone

Posted in Educational Technologies