Users may experience an error when trying to view Mediasite videos. We are currently working with the vendor for a resolution.
[Resolved] Users Reporting Issues with Grade Submission in Canvas
This issue has been resolved. If you ran into problems using Grade Submission in Canvas, please try again now.
If you run into further issues, let us know by filling out this Help Desk request.
Instructors are reporting an error when trying to access Grade Submission in their Canvas courses. We’re looking into the issue and working on a solution.
Posted in Canvas / LMS
Addition of Google Workspace Quota Login Prompt
Starting at 4 pm October 14th, 2022 users who are using more than 5GB in Google Workspace will receive a notification upon login to all SSO services. This prompt will continue until they decrease their Google Workspace usage. Please be aware that it may take up to 48 hours for Google correctly report usage to OIT so please be patient after cleaning up your account. More information may be located at the Google Workspace site. https://www.fau.edu/oit/google.
[Resolved] Canvas Users are experiencing Slowness and Errors
Update as of 2:42 PM: The incident has been resolved.
Update as of 2:36 PM: A fix has been implemented and they are monitoring the results.
Update as of 2:31 PM: Instructure has identified the issue and a fix is being implemented.
Instructure has reported that a large portion of Canvas clients are experiencing slowness and errors in the US. We are monitoring their status of the issue and will post updates here as they come in.
Posted in Canvas / LMS, Instructional Technologies
[RESOLVED] Citrix Virtual Apps not Launching Applications
This issue has been resolved.
Applications accessed at apps.fau.edu are not currently launching. We are investigating and working with the vendor on a solution.
OIT Systems Maintenance, Thurs. Sept 8 from 12:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/08/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Certificate Renewal
Description of change: The research computing team will be renewing or replacing the certificates on the following services:
Hipaa file system listener for frevvo
General Purpose file system listener for Frevvo
Redcap File Storage
Redcap
Graduate Application
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 6:00 AM
Affected services: Hipaa file system listener for Frevvo, General Purpose file system listener for Frevvo, Redcap File Storage, Redcap, Graduate Application
Expected End-user impact: No end-user impact is expected
Server Maintenance
Description of change: OIT is updating certificates to ensure secure data transfer on servers related to user account management.
Downtime window start: 09/08/2022 4:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: User account management system – OUD
Expected End-user impact: No end-user impact is expected
Server Maintenance
Description of change: OIT is updating certificates to ensure secure web data transfer (https) on our document management system servers (onbase).
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 4:00 AM
Affected services: Document management system – Onbase
Expected End-user impact: No end-user impact is expected
Email Security Change
Description of change: OIT Security is applying an email security change to only OIT accounts.
Downtime window start: 09/08/2022 8:30 AM
Downtime window end: 09/08/2022 8:35 AM
Affected services: Email
Expected End-user impact: No end-user impact is expected
Desktop Security Change
Description of change: OIT will be making a security related change to desktops on the Boca campus.
Downtime window start: 09/08/2022 8:00 AM
Downtime window end: 09/08/2022 8:00 AM
Affected services: OIT supported desktops and laptops on Boca campus
Expected End-user impact: No end-user impact is expected
Banner Maintenance
Description of change: OIT is upgrading BANNER Financial Aid for the 2021–22 FISAP reporting.
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: Banner
Expected End-user impact: No end-user impact is expected
System Configuration Change
Description of change: OIT will be performing security enhancements on the HBOI campus.
Downtime window start 09/08/2022 4:00 AM
Downtime window end 09/08/2022 4:30 AM
Affected services: LDAP Authentication, Multicast Name Resolution
Expected End-user impact: No end-user impact is expected
Canvas Subaccount Clean Up
Description of change: OIT is reorganizing the Canvas Subaccounts to facilitate more precise use of plugins for proper groups in Canvas.
Downtime window start: 09/07/2022 11:30 PM
Downtime window end: 09/08/2022 3:30 AM
Affected services: Canvas
Expected End-user impact: No end-user impact is expected
REDCap Update
Description of change: This is a routine REDCap update.
Downtime window start: 09/08/2022 12:00 AM
Downtime window end: 09/08/2022 1:00 AM
Affected services: REDCap
Expected End-user impact: REDCap will be unavailable during the update.
[Resolved] Subset of Users Unable to Access Zoom
This incident has been resolved.
Subset of Users Unable to Access Zoom
Investigating – The team at Zoom is investigating an issue with a subset of users unable to access Zoom (us04web.zoom.us). They will continue to investigate and provide updates as we have them. This affects the Web Portal and Web Client.
[Resolved] Mediasite Disruption
Mediasite has resolved the issue. The environment is currently functioning normally.
Mediasite Disruption
Aug 29, 2022 06:15 PM CUT
Mediasite is aware of issues impacting the Video Cloud environment and working towards a solution. More information will be provided when possible.