OIT Systems Maintenance, Thurs. Aug 7 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/07/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Network Connectivity between FAU and the internet
When: 2:00 AM to 5:00 AM
Affected services: Network Connectivity between FAU and the internet
Affected systems: FAU core firewalls
Description of change: Network Maintenance will be performed Thursday August 7th and Saturday August 9th from 2:00 until 5:00 a.m. During this time, there may be an interruption of network service lasting 15 minutes
Expected end-user impact: Users may experience a short period of time where they are unable to access the internet from FAU, or access some of FAU’s services from the internet.​

Network Upgrade on SeaTech Campus
When: 6:00 AM to 7:00 AM
Affected services: Network and telephone services utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.​
Affected systems: Network and telephone systems utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.​
Description of change: The goal of this change is to enable new network functionality for FAU on the Seatech campus.
Expected end-user impact: End users utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.​

Blackboard Changes
When: 4:00 AM to 6:00 AM
Affected services: Blackboard
Affected systems: Blackboard
Description of change: OIT will be changing the way the content folder is mounted on the blackboard app servers.​
Expected end-user impact: Blackboard will be unavailable from 4:00 AM to 6:00 AM.

Ironport Email Servers
When: 6:00 AM to 6:45 AM
Affected services: None
Affected systems: Ironport email servers
Description of change: OIT will install a security patch on the Ironport mail servers.
Expected end-user impact: None

 

Posted in Email, Network and Telecom, Systems, Uncategorized

Intermittent Internet Connectivity

FAU’s internet service provider has had a fiber outage. Users may intermittently lose connection. We will place an update once this has been corrected.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Resolved – Issues with password synchronization and account creation

We  experienced issues synchronizing user accounts from MyFAU to other systems. This affected new account creations and password synchronizations.

Posted in Email, Systems

[Completed] Network Maintenance – Sunday June 22nd from 4:00a.m. until 5:00a.m.

The network maintenance scheduled for this morning has been completed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Network Maintenance – Sunday June 22nd from 4:00a.m. until 5:00a.m.

OIT will be performing network maintenance on Sunday June 22nd from 4:00 a.m. until 5:00 a.m.  During this time, there will be a network interruption lasting between 15-20 minutes which will affect connectivity between FAU and the Internet. This interruption in service will affect many campus network-based resources including Blackboard and streaming media.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

RESOLVED: Echo360 Service Restart

RESOLVED:  The Echo360 Service needs to be restarted to rebuild its Tapestry cache and will be unavailable from 8:45-9:15am

Any user attempting to upload video via EMI or stream Echo lecture videos will be unable to do so during this window.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems

[Completed]Emergency Blackboard Maintenance 4-6:00 AM Wednesday 4/23

Blackboard maintenance has completed.

Posted in Email, Systems

OIT Systems Maintenance, Thursday, March 27 from 2:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/27/2014 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 4:00am – 7:00am
Affected services: Undergraduate Admissions App
Affected systems: ugapp1 – ugapp5 and appadmin.fau.edu
Description of maintenance: The undergraduate admissions application will be update to correct two bugs. The first corrects failed logic that prevents the application from accurately emailing honors college applicants. The second corrects a bug which results in old pdf files been stored in the database.
User impact: The admissions application will be offline during the update. Users will receive a non-user friendly error message.

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When: 2:00am – 6:00am
Affected services: Banner FAUP
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner Production: Financial Aid 8.19.0.3 Patch
User impact: No user impact is expected. Banner will be available during this time.

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When: 4:00am – 7:00am
Affected services: System Center Configuration Manager (SCCM)
Affected systems: SCCM
Description of maintenance: OIT will upgrade the production instance of System Center Configuration Manager in order to add additional features and support.SCCM production access will be unavailable during the downtime window. In addition, the Windows PE 5.0 boot images will be unavailable during the morning of the 6th while drivers are injected which can take several hours. Please note, that while we will move to the latest PE 5.0 boot images for all task sequences, the old PE 4.0 images will still be available by 7AM and thus existing task sequences will continue to work.
User impact: No end-user impact is expected

Posted in Email, Systems

[Resolved] Email Delays

**Update – Email should now be flowing normally. We apologize for the inconvenience.

We are currently experiencing some email delays. We are working to resolve this issue.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

WebFOCUS production unavailable this Saturday

WebFOCUS production is now available.

Posted in Email