We believe we have identified the issue with the intermittent errors affecting the Mediasite Catalog in Canvas. We are currently taking steps to mitigate this issue. This process should be completed by this (Tuesday 5/29) evening.

Some users are reporting intermittent issues accessing the Mediasite Catalog in Canvas.  A case has been opened and is pending with the vendor.

If you encounter a stale request, you can attempt to side-step the issue by reloading the catalog (click on the catalog link from the menu), or by clicking to another LTI tool such as Zoom and back to the catalog.

Mediasite is once again accessible from FAU campus networks. Classroom recordings from 1/28/2025 are in process now and should be available shortly. We continue to monitor the service for any recuring issues.

Mediasite continues to be unavailable from FAU campus networks. While Mediasite is available off campus, the interruption on FAU’s network will prevent the upload of new lecture capture videos. Classes are still recorded but will not be available until the issue is resolved.

Where appropriate, users are encouraged to use alternative methods for recording, such as Zoom.

Currently, Mediasite is unavailable. The vendor has been alerted and is working on a solution.

Mediasite recording processing has returned to normal.

Mediasite is experiencing difficulties with their system that may manifest as delays or failures for processing recordings. They have identified the issue and are testing a solution.

Updates will be provided as they are made available.

Mediasite will undergo scheduled maintenance January 25, between 1:00am and 5:00am EST. Extended downtime is not expected. However, the site may be unavailable for brief periods during this time.

Search based functions are functioning normally.

Mitigation steps have been taken, and we continue to monitor the situation. Search based operations are currently functioning normally.