[RESOLVED] Zoom Maintenance

The issue affecting Zoom health accounts has been resolved. Health users should now be able to view all their meetings, including recently scheduled and past meetings.

Thank you for your patience as we worked to restore full functionality.

Update 12/17/2025 @ 9:30 pm: Update on Zoom Health Accounts

Users with @health.fau.edu email addresses should now be able to view all meetings they have personally scheduled, as well as any past meetings.

Please note: Meetings where health users are listed as alternative hosts or have scheduling privileges may take additional time to fully propagate and display correctly. These updates are currently processing gradually, so access will improve over time.

We will provide another status update by 10:00 AM tomorrow.

Thank you for your patience as we complete this process.

OIT will be performing maintenance on Zoom tonight 12/17/2025 from 8:00 PM to 10:00 PM to resolve an issue affecting health accounts.

During this time, users with @health.fau.edu email addresses may experience limited functionality, including not being able to view past meetings or see upcoming meetings.

All other accounts will not be impacted.

We appreciate your patience as we work to ensure Zoom services run smoothly.

Posted in Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Video Conferencing

[RESOLVED]Canvas Integration Service Interruptions

Canvas is fully functional.

Several Canvas functions are currently experiencing issues. Users may experience errors accessing several parts of the Canvas LMS and its integrations (e.g., Mediasite, Lucid, Follett, etc.). Instructure is investigating to restore functionality as soon as possible. Updates will be provided on this post. For more info, visit Instructure’s status page.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Uncategorized

[Resolved] Mediasite playback

Mediasite is aware of issues impacting video playback in the Video Cloud environment. Mitigation steps have been taken, and there has been no occurrence of the issue over the past several hours. Playback is currently functioning normally at this time.

Posted in Lecture Capture

[RESOLVED] Zoom: Multiple Services

Yesterday’s service degradation appears to have been mitigated, although Zoom is still reporting sluggishness with Zoom Whiteboards.

Posted in Lecture Capture

[Resolved] Mediasite Catalog

The issue authenticating with the Mediasite Catalogs in Canvas has been resolved.

Posted in Canvas / LMS, Lecture Capture

[Update] Mediasite Catalog

We believe we have identified the issue with the intermittent errors affecting the Mediasite Catalog in Canvas. We are currently taking steps to mitigate this issue. This process should be completed by this (Tuesday 5/29) evening.

Posted in Canvas / LMS, Lecture Capture

Mediasite Catalog

Some users are reporting intermittent issues accessing the Mediasite Catalog in Canvas.  A case has been opened and is pending with the vendor.

If you encounter a stale request, you can attempt to side-step the issue by reloading the catalog (click on the catalog link from the menu), or by clicking to another LTI tool such as Zoom and back to the catalog.

Posted in Canvas / LMS, Lecture Capture

[Monitoring] Mediasite Unavailable (FAU networks)

Mediasite is once again accessible from FAU campus networks. Classroom recordings from 1/28/2025 are in process now and should be available shortly. We continue to monitor the service for any recuring issues.

Posted in Canvas / LMS, Lecture Capture

[Update] Mediasite Unavailable (FAU networks)

Mediasite continues to be unavailable from FAU campus networks. While Mediasite is available off campus, the interruption on FAU’s network will prevent the upload of new lecture capture videos. Classes are still recorded but will not be available until the issue is resolved.

Where appropriate, users are encouraged to use alternative methods for recording, such as Zoom.

Posted in Canvas / LMS, Lecture Capture

Mediasite Unavailable

Currently, Mediasite is unavailable. The vendor has been alerted and is working on a solution.

Posted in Canvas / LMS, Lecture Capture