[8:00 am] The University form (Frevvo) system has been returned to service. We are working with the vendor to determine why the error occurred and prevent it from hapenning again.
[7:45 am] The University form (Frevvo) system is offline due to a configuration issue. We are working with the vendor to resolve the problem.
[Resolved] University Forms Offline
OIT Systems Maintenance, Thurs. Oct 7 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/07/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Upgrades
Description of change: OIT will be upgrading 3 of its DNS servers.
Downtime window start 10/7/2021 3:00 AM
Downtime window end 10/7/2021 6:00 AM
Affected services: Internal DNS
Expected End-user impact: During this time, there will be intermittent network outages on the Jupiter and Boca campuses.
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OwlPulse upgrade
Description of change: Owlpulse will be offline for feature improvements. Including proper routing of medical residences, and bug fixes that allow non-standard phone numbers to gracefully be rejected.
Downtime window start 10/7/2021 5:30 AM
Downtime window end 10/7/2021 7:00 AM
Affected services: owlpulse.fau.edu
Expected End-user impact: Owlpulse will be offline during the second half of the upgrade. Individuals will not be able to report their health status etc.
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Media Archive Upgrade
Description of change: The Media Archive will be undergoing a version upgrade and will be unavailable sporadically during the maintenance window.
Downtime window start 10/7/2021 9:00 AM
Downtime window end 10/7/2021 10:30 AM
Affected services: Media Archive (non-production)
Expected End-user impact: Users may experience timeouts when trying to access the Media archive or playback of videos may fail
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Posted in Instructional Technologies, Systems
[Resolved] Mediasite Disruption
The disruption to Mediasite services has been resolved
Posted in Canvas / LMS, Lecture Capture
Mediasite Disruption
Sonic Foundry engineers are currently investigating performance issues with Mediasite Video Cloud. Users may receive errors or timeouts when attempting to access Mediasite presentations at this time.
Posted in Canvas / LMS, Lecture Capture
Mediasite Recordings delayed
Currently, Mediasite recordings made in some classrooms are processing slowly. The service provider is investigating. Please allow additional time for presentations to post.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Forms Server Offline
09/18/2021 10:00 PM: The University forms server (Frevvo) has been restored to service. Form developers, please check your emails for more details.
09/18/2021 08:20 PM: The University forms server (Frevvo) has experienced an error and is currently offline. We have identified the problem and are performing emergency maintenance to resolve the issue. We will update this when the problem is resolved.
This has impacted the University Admissions applications for Undergraduate Admissions, College of Business Graduate Programs Admissions Application, Non-Degree Admissions Application, and numerous other forms and workflows.
[Resolved] Mediasite direct links unavailable
The issue with authenticating Mediasite logins has been resolved.
Posted in Canvas / LMS, Lecture Capture
Mediasite direct links unavailable
We are currently investigating an issue authenticating users using direct presentation links. Presentations embedded using the Mediasite tool in Canvas (best practice) as well as Mediasite Catalog links are still functional.
Posted in Canvas / LMS, Lecture Capture
Forms.fau.edu is offline
[7:30 pm] The Form service is online! All forms should be working as expected.
[6:10 pm] The Form service is online! Many forms will show a yellow bar on the top and bottom indicating it is not a production form. Please report these to https://helpDesk.fau.edu, we are currently updating them as quickly as possible.
[4:50 pm] The Form service is still offline but we have corrected most issues and the form developers are testing to make sure everything is working. More information will follow when we have verified the fix was applied correctly.
[1:30 pm] The Form service is still offline but we are making progress on correcting the issue. More information will follow when we have tested the fix.
[9:00 am] The Form server has been taken offline as a precaution. We are making progress with the vendor and will know more soon.
[8:24 am] The Form server is back online but historic submissions are not accessible. A support ticket has been open with the vendor and more information will follow.
* We did confirm that the submissions appear to be in the System but not visible.
[7:50 am] The University Form Server forms.fau.edu is currently offline due to a failure of the service. We will update this post regularly with updated information.
[Resolved] Zoom – Issues Starting and Joining Meetings
Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings and Webinars.
Posted in Canvas / LMS, Video Conferencing