FAU experienced unplanned network connectivity issues between 4:15 p.m. and 5:30 p.m. today. Network connectivity has been restored, but OIT may still be working to restore some services that may have been impacted.
[NETWORK OUTAGE RECOVERY] Late Friday Afternoon 4:15 through 5:30
[RESOLVED] OIT Help Desk Ticketing System Unavailable
UPDATE: The emergency maintenance has been completed and the OIT help desk system is back online.
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The OIT Help Desk ticketing system is currently unavailable due to emergency maintenance performed by the vendor. We expect the system to be back online momentarily.
OIT
[Resolved] Mediasite Disruption
Sonic Foundry is currently investigating an issue impacting Mediasite Video Cloud. All services may be impacted including, but not limited to live and On Demand playback, Management portal access, and other Mediasite features.
Services Impacted
All Services
Management Portal
Live Streaming
On-Demand Playback
UPDATE: The root cause was found to be DNS resolution issues with the CDN provider. Service was restored after issue was resolved.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Mediasite Degradation
Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.
Posted in Canvas / LMS, Lecture Capture
Mediasite maintenance, Sat Oct 10 1:00am-5:00am
Mediasite will be under maintenance and upgrade Saturday, October 10 1AM-5AM. Extended downtime is not expected, however, the site may be unavailable for brief periods during this time. This update will introduce a fix correcting the “Content retrieval failed” error in Canvas. More information is available at: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
[RESOLVED] Issue with Split Zoom Meetings
Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.
Posted in Canvas / LMS, Video Conferencing
Issue with Split Zoom Meetings
Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates as they have them.
Posted in Canvas / LMS, Video Conferencing
Canvas users experiencing page errors
Canvas users may experience 502 page errors and degraded performance while viewing documents within Canvas (i.e. using the document preview function). Canvas has found a fix and is working to resolve the issue.
[Resolved] Mediasite Degradation
Sonic Foundry is currently investigating an issue with search. Search related functions (management portal, catalogs, channels and showcase) may be inaccessible during this time
Posted in Canvas / LMS, Lecture Capture
Apps.fau.edu down for maintenance Tuesday September 22nd 3AM-5AM
Apps.fau.edu will be down periodically on the morning of September 22nd between 3AM and 5AM for hardware patches. During this time access to Citrix remote apps will be limited.
Posted in Instructional Technologies, Systems