Courses that use the Mediasite catalog are not seeing new presentations added to the list. OIT is aware of this and is working with the vendor for a long-term solution. In the short term OIT will be providing direct links to presentations within a Canvas module.
Mediasite processing delayed
Mediasite presentations are delayed in their delivery to class channels in Canvas. OIT is working with the vendor for a solution.
Posted in Canvas / LMS, Lecture Capture
Mediasite inaccessible
Users may experience an error when trying to view Mediasite videos. We are currently working with the vendor for a resolution.
Posted in Canvas / LMS, Lecture Capture
Addition of Google Workspace Quota Login Prompt
Starting at 4 pm October 14th, 2022 users who are using more than 5GB in Google Workspace will receive a notification upon login to all SSO services. This prompt will continue until they decrease their Google Workspace usage. Please be aware that it may take up to 48 hours for Google correctly report usage to OIT so please be patient after cleaning up your account. More information may be located at the Google Workspace site. https://www.fau.edu/oit/google.
[Resolved] Canvas Users are experiencing Slowness and Errors
Update as of 2:42 PM: The incident has been resolved.
Update as of 2:36 PM: A fix has been implemented and they are monitoring the results.
Update as of 2:31 PM: Instructure has identified the issue and a fix is being implemented.
Instructure has reported that a large portion of Canvas clients are experiencing slowness and errors in the US. We are monitoring their status of the issue and will post updates here as they come in.
Posted in Canvas / LMS, Instructional Technologies
[Resolved] Zoom, Issues Starting and Joining Meetings
Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings.
Posted in Video Conferencing
Issues Starting and Joining Zoom Meetings
Issues Starting and Joining Meetings
Zoom is investigating reports of zoom.us being unavailable. Teams are currently investigating the service impacting event.
FAU users can login at https://fau-edu.zoom.us
Posted in Uncategorized, Video Conferencing
[Resolved] Subset of Users Unable to Access Zoom
This incident has been resolved.
Subset of Users Unable to Access Zoom
Investigating – The team at Zoom is investigating an issue with a subset of users unable to access Zoom (us04web.zoom.us). They will continue to investigate and provide updates as we have them. This affects the Web Portal and Web Client.