New incident: Investigating

Zoom is currently investigating an issue where some users are intermittently unable to view their list of cloud recordings in their web portal. The recordings are not impacted or erased. Some users are just unable to see them at this time.

While Zoom works to resolve this issue, Zoom recommend impacted users refresh their browser, which may allow them to see their recordings.

Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates as they have them.

Some users are experiencing a lack of audio with their WebEx recordings. The issue has been reported to WebEx and they are looking for a solution. More information will be posted as it becomes available. Use Zoom as an alternative.

Zoom has resolved the issue causing delays in cloud recording processing time

Zoom has identified delays in cloud recording processing times. The zoom team is working to resolve the delays, and will provide updates.

Zoom services appear to be restored at this time. Zoom is in the process of applying a nationwide fix and it appears FAU’s service has already been restored.

Zoom is experiencing intermittent issues where users may not be able to sign in. Updates will be provided as new information becomes available.

Aug 24, 10:58 Update – We are in the process of deploying a fix across our cloud. Service has been restored already for some users. We are continuing to roll this out to complete the fix for any users still impacted.

Aug 24, 09:50 Identified – We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue.

Aug 24, 08:51 Investigating – We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them.