[Resolved] Webex Meetings: Users unable to connect to Meeting services

Locations: US data centers

Apr 16, 6:18 PM EDT
Monitoring – A network event caused specific service traffic to be interrupted across the US Webex data centers. While we continue our root cause analysis to identify the source of the traffic interruption, additional mitigations have been implemented to ensure we avoid a recurrence. Services have been fully restored and engineering will continue to monitor the global Webex environment.

Apr 16, 05:44 PM EDT

Identified – Engineering continues to work to restore services and we are now seeing Meetings services recover. Engineering is working to complete the remediation activities. Affected users should retry their operation to connect. Mobile clients, Webex Teams, Webex Messenger, Webex Devices, SIP connections, PSTN audio-call in and other video devices are also available join methods. Engineering will provide updates as the restoration activities complete and we move into a monitoring status.

Apr 16, 04:42 PM EDT

Identified – Meeting services hosted within the US data centers are experiencing delays and failures joining or utilizing the Meetings services. Engineering is taking corrective actions to work to restore services. Users that are affected can retry or wait for the join as some joins are succeeding, but are delayed. Users can also join ongoing meetings using audio call-in. Users may also now be able to connect using Webex Teams or video devices (SIP). We are working quickly to restore services and will provide updates as quickly as we can.

Apr 16, 04:19 PM EDT

Investigating – Engineering is working on addressing an issue affecting meeting joins for users connecting to the SJC and DFW US data centers. Affected users will see error messages or failures when joining using the desktop or Webex Teams client. Engineering is working to restore services. We apologize for this impact and will provide updates as soon as they are available.

Posted in Canvas / LMS, Video Conferencing

[Resolved]Webex Meetings: Users experience intermittent disconnects and reconnects to Webex Meetings

Locations: San Jose data center services

Resolved – Service restoration activities have been completed and engineering is continuing to monitor. Services are operating as expected.  For the previously mentioned edge cases where users experienced a ‘split’ meeting, please disconnect the meeting and restart it to resolve the issue.  Thank you for your continued patience and we will continue to provide updates as we complete our monitoring activities.

Investigating – Cisco Engineering is working to address an issue that is causing intermittent computer audio and video issues when connecting to Meetings services hosted in the San Jose data center. Affected users may have experienced in-meeting latency including mute/unmute and sharing delays as well as roster update latency. Other users may experience computer audio and video streams be disconnected and reconnected automatically to another instance. In some edge cases, users may have experienced a ‘split’ meeting, where some users cannot see or hear all participants. If this condition does occur, please disconnect the meeting and restart it to resolve the issue. Service remediation activities are in progress. Updates will be provided as they become available.

Posted in Canvas / LMS, Video Conferencing

Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services – US East Coast

Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.

— Scheduled Maintenance Window — Start: Friday, April 10, 2020, 10:00 PM PDT (GMT-7) Complete: Friday, April 10, 2020, 11:59 PM PDT (GMT-7)

— User Experience — During the maintenance window, hosts and participants may experience the following service impacts:

Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.

Recordings that were made prior to this maintenance will NOT be available during this maintenance.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Webex Meetings: Users are intermittently unable to connect to computer audio (VoIP)

11:55am – All tasks have been completed and computer audio and video services are fully operational.

11:33am – WebEx Engineering continues to work on updating the VoIP services. Many of the services have been restored, but additional work is underway to complete the task. Previously affected users should close out of their meeting and rejoin to enable audio and video. Remaining affected users may see connection issues or may be able to connect to audio, but the client computer video option may be unavailable.

10:59am – Engineering is working to address an issue affecting the computer audio (VoIP) component of Webex Meetings. Users connecting to sites hosted in the US region may not be able to join meetings using the Webex computer client for audio or video. Users can connect using telephony call-in or call-back, Webex Teams, or video endpoints (SIP connections) as an alternative.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Webex Meetings: Reports of users who are unable to connect to audio

Cisco Engineering identified an issue affecting services in the Texas data center. Some users experienced degraded in-meeting performance, audio disconnections or no audio options.

Update: Resolved at 1:56pm:

 

Posted in Canvas / LMS, Instructional Technologies, Video Conferencing

[Resolved] Frevvo Google Connector

The University’s Forms Frevvo Google connector is offline for some forms. We are investigating the problem and will update this when the problem is resolved.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Student 2Factor Enrollment and Prompt

Tbe student 2factor enrollment tool and prompt will be updated with new and improved messaging at 5 pm Friday November 22, 2019.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Video Conferencing

Upgrade Cisco Meeting Server (CMS) and Management Server (CMM) – 11/22/19

On Friday November 22nd at 4pm OIT and the vendor will be performing a software upgrade on the Cisco Meeting Server.

During this time Virtual Meeting rooms will be unavailable.  Contact videoconferencing for alternatives or use WebEx.  All FAU members have access to WebEx with their FAUNET ID; You may login to WebEx at https://fau.webex.com

Posted in Video Conferencing

Maintenance Employee MFA Enrollment Form

We will be updating the Employee MFA Enrollment form at 9 pm this evening September 23, 2019. During the update the url to the system will be updated to https://ssoauth.fau.edu/employee-mfa and a performance bug resolved. To aide in accessing the system a redirect will also be applied to the old site.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. May 23 from 3:00AM to 7:00AMm

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/23/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Storage Maintenance
Description of change: OIT will be moving backend NetApp storage to two new switches
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: ALL SERVICES WILL BE UNAVAILABLE except the following:
DNS
LDAP
DHCP
Single Sign On
Active Directory
Main FAU web page
Expected End-user impact: During this time, most services except the ones mentioned above will be unavailable for a few hours.

*************************************************************************************
Single Sign On Maintenance for Testing Center
Description of change: OIT is updating the single sign on (SSO) system to improve the user experience in the testing center. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all dependent services
Affected systems: Shibboleth
Expected End-user impact: During this time, no end-user impact is expected. After the change, single-sign on will not prompt for 2Factor when users access Canvas from the testing center.

*************************************************************************************
uAchieve Maintenance
Description of change: Updating student queries file in uAchieve production.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: uAchieve production
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve degree auditing/planning system will be unavailable.

*************************************************************************************
Banner Maintenance
Description of change: OIT will make changes to reduce the complexity of UDCID generation in Banner by removing Banner Enterprise Identity Services and replacing with database triggers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No downtime for any services
Affected systems: No downtime for any systems
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday
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