Tbe student 2factor enrollment tool and prompt will be updated with new and improved messaging at 5 pm Friday November 22, 2019.
Student 2Factor Enrollment and Prompt
Upgrade Cisco Meeting Server (CMS) and Management Server (CMM) – 11/22/19
On Friday November 22nd at 4pm OIT and the vendor will be performing a software upgrade on the Cisco Meeting Server.
During this time Virtual Meeting rooms will be unavailable. Contact videoconferencing for alternatives or use WebEx. All FAU members have access to WebEx with their FAUNET ID; You may login to WebEx at https://fau.webex.com
Posted in Video Conferencing
Maintenance Employee MFA Enrollment Form
We will be updating the Employee MFA Enrollment form at 9 pm this evening September 23, 2019. During the update the url to the system will be updated to https://ssoauth.fau.edu/employee-mfa and a performance bug resolved. To aide in accessing the system a redirect will also be applied to the old site.
OIT Systems Maintenance, Thurs. May 23 from 3:00AM to 7:00AMm
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/23/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*************************************************************************************
Storage Maintenance
Description of change: OIT will be moving backend NetApp storage to two new switches
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: ALL SERVICES WILL BE UNAVAILABLE except the following:
DNS
LDAP
DHCP
Single Sign On
Active Directory
Main FAU web page
Expected End-user impact: During this time, most services except the ones mentioned above will be unavailable for a few hours.
*************************************************************************************
Single Sign On Maintenance for Testing Center
Description of change: OIT is updating the single sign on (SSO) system to improve the user experience in the testing center.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all dependent services
Affected systems: Shibboleth
Expected End-user impact: During this time, no end-user impact is expected. After the change, single-sign on will not prompt for 2Factor when users access Canvas from the testing center.
*************************************************************************************
uAchieve Maintenance
Description of change: Updating student queries file in uAchieve production.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: uAchieve production
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve degree auditing/planning system will be unavailable.
*************************************************************************************
Banner Maintenance
Description of change: OIT will make changes to reduce the complexity of UDCID generation in Banner by removing Banner Enterprise Identity Services and replacing with database triggers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No downtime for any services
Affected systems: No downtime for any systems
Expected End-user impact: During this time, no end-user impact is expected.
*************************************************************************************
Storage Switch Replacement – Thurs. May 23 from 2:00AM – 6:00AM
OIT will be doing a much needed storage switch replacement during our regular maintenance window on Thursday, May 23 from 2:00AM to 6:00AM. The maintenance will be disruptive in nature and will affect most, if not all, servers (physical/virtual) and services that OIT manages.
Critical services such as DNS, DHCP, SSO, AD as well as cloud based services such as TeamDynamix, Workday and Canvas will be online. OIT will update this post when maintenance is complete or should any issues arise during this time.
We apologize for any inconvenience this may cause.
OIT
[Resolved] WebEx Degraded Performance
The degraded performance issue affecting WebEx has been resolved
Posted in Canvas / LMS, Video Conferencing
WebEx Degraded performance
Currently, Webex is experiencing degraded performance that may prevent users from creating or joining meetings. This issue affects both the stand-alone and canvas implementations (aka MEETS for WebEx). WebEx engineers are aware and are current investigating the problem. OIT will monitor the situation and update the University community as the situation evolves.
Posted in Canvas / LMS, Video Conferencing
[RESOLVED]Degraded Services Single Sign On, DHCP, DNS
Issue is resolved and services are fully online.
———————————————————————
DHCP, DNS, Single Sign On, Network Monitoring, and EDURoam may experience delays and possible errors this morning due to an issue with a device in Building 96. Information Technology is working on resolving the issue and will update this notice as we learn more.
Single Sign On Maintenance
We will be performing a short update to the Single Sign On System at 5 am Thursday the 5th. Some services may experience a brief (less then one minute) period where authentication fails. These include but are not limited to Internet Native Banner, OwlDone, Banner Self Service, and Starfish.
If you experience difficulty accessing any services please contact the Help Desk at your earliest convenience.
Single Sign On Update
We will be performing a short emergency update to the Single Sign On System at 9 am Monday the 26. Some services may experience a brief (less then one minute) period where authentication fails. These include but are not limited to Internet Native Banner, OwlDone, Banner Self Service, and Starfish. Most other services should experience no issues.