[7:30 pm] The Form service is online! All forms should be working as expected.
[6:10 pm] The Form service is online! Many forms will show a yellow bar on the top and bottom indicating it is not a production form. Please report these to https://helpDesk.fau.edu, we are currently updating them as quickly as possible.
[4:50 pm] The Form service is still offline but we have corrected most issues and the form developers are testing to make sure everything is working. More information will follow when we have verified the fix was applied correctly.
[1:30 pm] The Form service is still offline but we are making progress on correcting the issue. More information will follow when we have tested the fix.
[9:00 am] The Form server has been taken offline as a precaution. We are making progress with the vendor and will know more soon.
[8:24 am] The Form server is back online but historic submissions are not accessible. A support ticket has been open with the vendor and more information will follow.
* We did confirm that the submissions appear to be in the System but not visible.
[7:50 am] The University Form Server forms.fau.edu is currently offline due to a failure of the service. We will update this post regularly with updated information.
Forms.fau.edu is offline
Fort Lauderdale Campus Network Maintenance, Friday, August 6th from 12:05AM to 2:00AM
Description of change: OIT will be upgrading network equipment.
Downtime window start 8/6/2021 12:05 AM
Downtime window end 8/6/2021 2:00 AM
Affected services: Computer Network at the Fort Lauderdale Campus
Expected End-user impact: During this time, Network connectivity may be affected at the Fort Lauderdale campus.
[COMPLETE] Banner, ODS and Data Warehouse Production Maintenance
The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, July 29th at 3:00 am. Services are expected to be fully restored by Thursday, July 29th at 7:00 am. The services listed below are affected by this maintenance and will be unavailable during this time.
Please review these services upon the completion of the maintenance as application restarts may be necessary.
Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS
OIT
OIT Systems Maintenance, Thurs. July 15 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/15/2021 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Network Services Maintenance
Description of change: OIT will be performing maintenance on some network services on July 15th at 12:00 a.m. There is no end-user impact anticipated
Downtime window start: 7/15/2021 12:01 AM
Downtime window end: 7/15/2021 12:30 AM
Affected services: DNS queries for users using on-campus DNS servers
Expected End-user impact: There is no expected end-user impact
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AppWorx Upgrade
Description of change: The AppWorx automation application will be upgraded to a new version.
Downtime window start: 7/15/2021 3:00 AM
Downtime window end: 7/15/2021 6:00 AM
Affected services: Appworx
Expected End-user impact: There is no expected end-user impact
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Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.
Downtime window start: 7/15/2021 5:00 AM
Downtime window end: 7/15/2021 5:00 AM
Affected services: Active Directory (irm.ad.fau.edu)
Expected End-user impact: There is no expected end-user impact
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Server Maintenance
Description of change: OIT will be making some configuration changes to OnBase for better usability.
Downtime window start: 7/15/2021 6:00 AM
Downtime window end: 7/15/2021 7:00 AM
Affected services: OnBase
Expected End-user impact: There is no expected end-user impact.
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OIT systems Maintenance, Thurs. July 8 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/08/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Wireless Network Enhancements
Description of change: OIT will upgrade the software and certificate on the wireless controllers to enhance the end user experience.
Downtime window start: 7/8/2021 11:00 PM
Downtime window end: 7/9/2021 2:00 AM
Affected services: Wireless network
Expected End-user impact: There will be a brief outage of access to wireless networks during the upgrade.
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Enhance security for OIT managed fileserver
Description of change: The storage supporting fauandi1 will be encrypted
Downtime window start: 7/8/2021 6:00 AM
Downtime window end: 7/8/2021 6:05 AM
Affected services: all shares on fauandi1
Expected End-user impact: There is no expected end-user impact.
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OIT Systems Maintenance, Thurs. July 1 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/01/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Voice Server Maintenance
Description of change: OIT will be performing maintenance on the voice servers between 9:00 PM on June 30th to 2:00 AM July 1st. Phones may have brief connectivity issues.
Downtime window start 6/30/2021 9:00 PM
Downtime window end 7/1/2021 12:00 AM
Affected services: Cisco phones
Expected End-user impact: Cisco Phones will experience a brief 30 second outage during the maintenance window.
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Server Maintenance
Description of change: OIT will be performing maintenance on its spam filters on July 1st between 3am and 4am. Mail delivery may be impacted during this window.
Downtime window start 7/1/2021 3:00 AM
Downtime window end 7/1/2021 4:00 AM
Affected services: Inbound email for fau.edu, outbound email via smtp.fau.edu
Expected End-user impact: Sending email using smtp.fau.edu during the maintenance window may fail.
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AppWorx Upgrade
Description of change: The AppWorx automation application will be upgraded from version 9.1.3 to version 9.3.5.
Downtime window start 7/1/2021 3:00 AM
Downtime window end 7/1/2021 6:00 AM
Affected services: None expected since this is being done during our maintenance window.
Expected End-user impact: No end-user impact is expected.
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[Resolved] REDCap and Student Health Services Servers
The storage system supporting the Bio Medical Information Core rebooted or became unavailable at ~11:30 am.
Several servers and services failed during this time resulting in a loss of service. We are investigating the problem and recovering the servers that are offline.
This issue has been resolved, and we are investigating adjustments to the BHRIC network which will prevent it in the future.
[NETWORK MAINTENANCE] All Campuses – Thursday June 17th from 4:30 a.m. – 7:00 a.m.
OIT will be performing network maintenance on Thursday June 17th. from 4:30 a.m. until 7:00 a.m. During this time, connectivity to and from the internet on all campuses, and services on the Boca Raton and Jupiter campuses will be intermittently unavailable.
Network maintenance June the 5th at 10:00 pm
The Networking department will be performing emergency maintenance beginning at 10:00 pm on Saturday, June the 5th. Maintenance should be completed by 1:00 am on June the 6th. During the maintenance window, Internet traffic will be automatically rerouted.
If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
[UNEXPECTED NETWORK DISRUPTION] Friday June 4th from 2:41 p.m. to 2:50 p.m.
The Boca Raton campus experienced a series of brief unexpected network disruptions between 2:40 p.m. and 2:50 p.m. today. OIT is aware of the cause and all services are expected to be operating as normal at this time.