A network hardware failure took the BHRIC’s Virtual Desktops offline on Saturday the 5th. We have resolved the issue and are currently testing services to make sure they are online.
BHRIC Virtual Desktop outage
OIT Systems Maintenance, Thurs. Sept. 19 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/19/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Database Maintenance
Description of change: OIT will be applying an Oracle upgrade to MSOP production database. Several services and systems will be affected by this maintenance. Please see list of affected services below.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:
ACH or VPAS
Mandatory Course Entry Quiz
accounts.fau.edu – Accounts Self Service
Canvas e-Grades
FAUGuest – Wireless network authentication for guests
4P Configurations – Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/*
Group Management – grouper
Phonebill application pre latest system
Password expiration
Network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin
Frevvo
New undergrad – Undergraduate Admissions
Owlapp – Graduate Admissions
Residency Project
OwlDone
Expected End-user impact: During this time, services listed above will be unavailable at times.
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Account Self Service Updates
Description of change: Installing patches and updates to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um)
Expected End-user impact: During this time, no end-user impact is expected. We will be doing rolling restarts to ensure that services are available.
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Touchnet Maintenance
Description of change: OIT will be installing the latest version of the BannerConnect component of Touchnet.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.
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Database Maintenance
Description of change: OIT will be applying the latest patch set to all production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.
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BHRIC Profile Server replacement
Description of change: One of the home directory servers used by the biomedical research information core has experienced a software failure in windows which prevents it from starting the windows login service. While this is still functional we must replace the server to resolve the issue without substantial downtime. During this maintenance period we will be adding the new server to the DFS cluster.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC home directories and group directories
Expected End-user impact: During this time, no end-user impact is expected.
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Banner Table update
Description of change: OIT will be updating the SWRRULE table per the Registrar’s office request
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: SWRRULE table in Banner
Expected End-user impact: During this time, no end-user impact is expected.
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Banner Table update
Description of change: OIT will be updating the SORXREF Table
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: SORXREF table in Banner
Expected End-user impact: During this time, no end-user impact is expected.
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Security Update on Frevvo Filesystem Server
Description of change: OIT will be updating Tomcat to the latest version on Frevvo’s Filesystem Connector Server to patch Security Vulnerabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Filesystem Connector
Expected End-user impact: During this time, there will be minimal downtime document submissions to Andi and Andisec drives.
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[Resolved] Telephone outage at the Davie campus
We are currently experiencing a problem with the telephone services on the Davie campus. We are working to resolve the problem as soon as possible.
Thank you
Posted in Network and Telecom
[COMPLETED][NETWORK MAINTENANCE] Sunday September 15th from 12:00 a.m. until 6:00 a.m.
The network maintenance scheduled for this morning has been completed.
Posted in Network and Telecom
[NETWORK MAINTENANCE] Sunday September 15th from 12:00 a.m. until 6:00 a.m.
OIT will be performing network maintenance in the early morning hours on Sunday September the 15th. During this maintenance, users may experience brief network interruptions on the Boca Raton and Jupiter campuses lasting for several seconds at a time. With the exception of the brief traffic interruptions, the network is generally expected to be available during the maintenance window. All maintenance activities will cease prior to 6:00 a.m.
Posted in Network and Telecom
[Resolved] Research Computing Data Transfer nodes offline
The bellow issue has been resolved and the service restored.
[RESOLVED] Due to a software issue on our data transfer nodes this service is temporarily offline. We are rebuilding the Windows file share service and hope to have it online by the end of the day.
Intermittent telephone Issues
We are currently experiencing intermittent issues with inbound telephone calls. We are working with multiple vendors to resolve the issue.
Thank you
Posted in Network and Telecom
[Resolved] BHRIC Virtual Desktop Infrastructure downtime
The Biomedical Health Research Informatics Core experienced an error that prevented virtual desktops being rebooted, started, or migrated. The error occurred between 7:00 – 7:50 am August 22 and appears to have been resolved. For more information please contact the Research Computing team.
[RESOLVED][NETWORK ISSUES] Sporadic Issues with the FAUWPA2 wireless network
The issues impacting the FAUWPA2 wireless network have been resolved, and the FAUWPA2 wireless network should be operating normally at this time.
Posted in Network and Telecom
[NETWORK ISSUES] Sporadic Issues with the FAUWPA2 wireless network
OIT has received reports regarding issues when connecting to the FAUWPA2 wireless network in some locations. OIT is investigating the issue and will provide updates as they become available.
Posted in Network and Telecom