[RESOLVED] – Malwarebytes Update causing network connectivity issues

UPDATE:

Today at 1:55PM, Malwarebytes released v.12 update that has fixed the network connectivity problem. OIT has tested the update and can confirm that it resolves the issues.

We highly recommend rebooting your computer at your earliest convenience after the update is installed.

If you continue to experience issues, please contact the OIT Help Desk for assistance.
561.297.3999 or helpdesk.fau.edu

OIT

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Earlier today Malwarebytes released a signature update that is causing computers to lose network connectivity. This is a widespread issue and are affecting anyone who has Malwarebytes installed.

The temporary workaround is to disable Malicious Web Protection under Settings. This will restore network connectivity. Once Malwarebytes releases a new update the Malicious Web Protection feature should be turned on again.

We will be monitoring the status of this issue and apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Single Sign On System Maintenance

The University Single Sign On System will briefly undergo maintenance from 12:10 am to 12:20 am Saturday January 27. During this period users may be unable to login to Workday, Banner Self Service, Google Applications, Office 365, Ezproxy, and other Single Sign On supported services.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Systems, Video Conferencing, Workday

[Completed] Network Maintenance – Jupiter Campus 1/24 12:01am – 2:00am

The network maintenance on the Jupiter campus has been completed.

Thank you

Posted in Network and Telecom

[Completed] Network maintenance on February 6 from 4:00 am – 6:00 am

OIT will be performing network maintenance on Tuesday, February 6 from 4:00 a.m. until 6:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 5 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.

Thank you

Posted in Network and Telecom

Network Maintenance – Jupiter Campus 1/24 12:01am – 2:00am

OIT will be performing network maintenance in Jupiter on Wednesday, January 24 from 12:01 a.m. until 2:00 a.m. Due to the nature of the maintenance, users may experience an intermittent network outage lasting approximately 5 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.

Thank you

Posted in Network and Telecom

Potential Issues Connecting to the Campus VPN

VPN users connecting to the VPN may encounter an error that says “Authentication Rejected by Server” when they attempt to connect to the VPN. This is caused by a bug introduced in a recent Windows Update patch. If you encounter this error, upgrade your VPN client by downloading a new version from the VPN webpage. The VPN webpage is accessible from the OIT homepage. If you do not encounter the problem, and are prompted by the VPN to upgrade your client, allow it to do so to avoid potential issues in the future.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

[Completed] Network maintenance on Jan 5 from 5:00 am – 6:00 am

OIT will be performing network maintenance on Friday, January 5 from 5:00 a.m. until 6:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet and network outages lasting approximately 10 minutes during this window.

Thank you

Posted in Network and Telecom, Systems

[Completed] Network maintenance on Jan 3 from 4:00 am – 5:30 am

The network maintenance scheduled for January 3rd has been completed.

Thank you

Posted in Network and Telecom, Systems

Network maintenance on Jan 3 from 4:00 am – 5:30 am

OIT will be performing network maintenance on Wednesday, January 3 from 4:00 a.m. until 5:30 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 15 minutes during this window. 

Thank you

Posted in Network and Telecom, Systems

[Resolved] Network outage at Ft. Lauderdale Campus

The network outage on the Ft. Lauderdale campus has been resolved.

Thank you

Posted in Network and Telecom