The Single Sign On System was upgraded early this morning. Please report any issues to the HelpDesk (https://helpdesk.fau.edu).
[Complete] Single Sign On Upgrade
Network maintenance on July 21 from 12:01 am – 6:00 am
OIT will be performing network maintenance on Friday, July 21 from 12:01 a.m. until 6:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 5 – 10 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.
Thank you
Posted in Network and Telecom
OIT Systems Maintenance, Thurs. July 20, from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/20/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Application maintenance – Single Sign On Upgrade
Description of change: The single-sign on system used by most FAU users when logging into websites will be upgraded to provide an improved user experience.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Single Sign On, Canvas, Banner, Workday, and all web based applications using Single Sign On
Affected systems: BigIP, shibboleth1p.fau.edu, shibboleth2p.fau.edu
Expected End-user impact: During this time, no downtime with single-sign on is expected.
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Server Maintenance – cuttlefish server migration
Description of change: We are moving the server named cuttlefish to a different network more suited for its use.
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services: nagios, logins to other boxes, various scripts
Affected systems: cuttlefish, nautilus
Expected End-user impact: During this time, OIT internal users who rely on cuttlefish will probably experience various connection issues as overlooked firewall issues may need to be resolved throughout the day. The Opsview nagios interface that user services and operations rely on for system and network status may be awry as well.
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Server maintenance – Directory server network migration
Description of change: We are moving services between networks
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: DSEE LDAP
Affected systems: ldapboc0, ldapboc1
Expected End-user impact: During this time we do not anticipate any end-user impact; however, the following services might be intermittently unavailable:
IDM, dhcp, frevvo, piwik, privateeye, privateeyetest, fauvcp, kiosk, swifttickets, notify, webferret, baselinelistentest, baselinelisten, macverter, sso-module, phonebill2, chessboard, mfa, password, pt, ach, netreg
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Server maintenance – BHRIC Compellent Upgrade
Description of change: OIT is upgrading the BHRIC Storage cluster
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services: BHRIC DFS (user profiles) and VM storage
Affected systems: boc22-em, boc22-s-compellent-1, boc22-s-compellent-2
Expected End-user impact: During this time no end-user impact is expected.
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Server maintenance – Banner patches
Description of change: OIT will be performing patches to the Banner system to provide up-to-date functionality in Banner 8 and additional supporting infrastructure for Banner XE
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner INB will be unavailable for a brief period of time during the installation of the two upgrades but the effects on the user population should be minimized because it will take place during the maintenance window at which time Banner accessibility is usually diminished
Affected systems: Banner 8 General module in production, Banner 8 Student module in production
Expected End-user impact: During this time, Banner INB will be unavailable for a brief moment
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[COMPLETED] Network Maintenance – Boca Raton and HBOI Campuses
The network maintenance scheduled for this morning has concluded and initial testing of core services has been completed. All services are expected to be operating normal at this time.
[RESOLVED] Issues with some services and single-sign on (SSO)
** UPDATE **
All services are operating normally at this time.
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We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.
Network Maintenance – Boca Raton and HBOI Campuses – Friday July 14th from 4:00 until 7:00 a.m.
OIT will be performing network maintenance on the Boca Raton and Harbor Branch Oceanographic Institute campuses from 4:00 a.m. until 7:00 a.m. Maintenance at Harbor Branch campus is expected to be completed before 5:00 a.m. During the maintenance window, connectivity will be sporadic including 10-15 minute outages affecting network services and internet connectivity on the Boca Raton and HBOI campuses. We will post an update when all maintenance is concluded.
OIT Systems Maintenance, Thurs. July 13 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/13/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server maintenance – ANDISec file server
Description of change: OIT will be migrating a file server from one platform to another. The file server will be unavailable during the window
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: file shares on andisec
Affected systems: andisec
Expected End-user impact: During this time, andisec file server will be unavailable. Any automated jobs that copy or read files from andisec will fail during the window.
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Application maintenance – Application server migration
Description of change: OIT are moving network registration services between networks
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: netreg
Affected systems: networking.fau.edu
Expected End-user impact: During this time networking.fau.edu may be unavailable.
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Server Maintenance – vWorkspace
Description of change: Perform maintenance on the underlying vWorkspace system.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: vWorkspace BHRIC VDI
Affected systems: boc22-s-vws1, boc22-h-hy1, boc22-s-hy2, boc22-s-hy3, boc22-s-hy4, boc22-s-hy5, jup17-s-hy1, jup17-s-hy2, jup17-s-hy3
Expected End-user impact: During this time, users will not be able to login to their desktops.
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Server Maintenance – WebFOCUS
Description of change: WebFOCUS will be taken offline to make some configuration changes
Downtime window start: 3:00 AM
Downtime window end: 3:15 AM
Affected services: WebFOCUS production
Affected systems: ibiweb4.fau.edu
Expected End-user impact: During this time, WebFOCUS will be temporarily unavailable.
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Server maintenance – Apply Updates to Virtualization Hosts
Description of change: OIT will be applying updates to our virtualization hosts.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner
Affected systems: boc22esxi46-48.fau.edu, boc22esxi54-56.fau.edu
Expected End-user impact: During this time, Banner may experience service interruption.
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Resolved – FAUGuest Web Application Issues
The FAUGuest wireless network is completely up and running at this time.
The issue has been identified and updates are being currently applied. We will update this post once the work has been completed and the system is available from all campus locations.
The web application that is used to authenticate clients is inaccessible on the FAUGuest wireless network. We are investigating the cause and will provide updates as they are available.
Posted in Network and Telecom, Systems
[Completed] Contact Center/Call Center Maintenance
Maintenance to the Contact center/call center has been completed.
Posted in Network and Telecom
[RESOLVED] Slowness with some services
** UPDATE **
All services are operating normally at this time.
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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.
We apologize for the inconvenience.
OIT