[RESOLVED]Password change/reset delays

Status: 6/21/17 6:45PM

The password change/reset delays have been resolved and are back to functioning as normal.

We appreciate your patience and support.

OIT

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Status: 6/21/17 5:30PM

Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.

We appreciate your patience.

OIT

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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Application maintenance – Workday
Description of change: Workday will be updated to improve how users login in.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Workday Production, Implementation, and Preview
Affected systems: workday.fau.edu
Expected End-user impact: During this time, users may be unable to login.

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Server maintenance – Upgrade ODS to the new version ODS 9.0
Description of change: OIT is upgrading ODS from version 8.5 to 9.0
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.
Affected systems: odsprod
Expected End-user impact: During this time, ODS will be unavailable.

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Hardware maintenance – Telephone system core battery replacement
Description of change: The current telephone battery system will be replaced with a new battery system.
Downtime window start: 6/22/2017 10:00 PM
Downtime window end: 6/23/2017 6:00 AM
Affected services: Inbound and outbound calling
Affected systems: AT&T smart jacks, call processing
Expected End-user impact: During this time, there will be intermittent disruption of inbound and outbound telephone calls. In the event of an emergency end-users should use a cellular or non FAU phone to dial 911.

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Server maintenance – Banner XE
Description of change: This upgrade builds onto the infrastructure for all of the other Banner XE modules and specifically supports the latest upgrade and modification of the Student Registration Self Service module.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE
Affected systems: Banner XE
Expected End-user impact: During this time we do not anticipate any end-user impact.

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Server maintenance – Banner XE Student Registration Self Service
Description of change: This upgrade expands the functionality of the Student Registration Self Service module
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE Student registration self-service
Affected systems: Banner XE Student Registration Self Service module
Expected End-user impact: During this time, Banner XE self service link will be unavailable for a brief time

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Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

[Completed] Wi-Fi upgrades in the student residence areas

The Wi-Fi upgrades have been completed.

Thank you

Posted in Network and Telecom

[Completed] Network upgrades in the Engineering East and Engineering West buildings on Sat. June 10

Network upgrades in the Engineering East and Engineering West buildings have been completed.

Thank you

Posted in Network and Telecom

[Resolved] Network outage in Engineering West building #36 on the first floor East wing

The network has been restored in the Engineering West building.

Thank you

Posted in Network and Telecom

Network outage in Engineering West building #36 on the first floor East wing

We are currently experiencing a network outage in the Engineering West building #36 on the East wing of the first floor. We are working to replace the hardware and restore service as soon as possible.

Thank you

Posted in Network and Telecom

Complete: Network Registration maintenance

Network Registration has been updated and is now be available.

Posted in Network and Telecom, Systems

Complete: Single Sign On (SSO) maintenance

The Single Sign On (SSO) maintenance has been completed successfully and Single Sign On is now online.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

Wi-Fi upgrades in the student residence areas

On Tuesday and Wednesday, June 13 and 14, 2017, between 5:00 am and 6:00 am, OIT will perform maintenance on the wireless network in the student residence areas. This upgrade will cause an interruption to the fau, fauwpa2, and fauguest wireless networks in the student residence halls. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom, Uncategorized

Network upgrades in the Engineering East and Engineering West buildings on Sat. June 10

On Saturday, June 10, 2017, between 12:00 am and 6:00 am, OIT will upgrade the network in the FAU Engineering East (96) and Engineering West (36) buildings. This upgrade will cause intermittent interruptions to the network, wireless, and telephones in the Engineering East and West buildings. If you experience difficulties after the times outlined above, please contact the FAU help desk at http://www.fau.edu/helpdesk or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom