OIT Upgrade and Enhancement Schedule, Dec. 21 – 30

To minimize impact to our user community, the Office of Information Technology has planned several upgrades and enhancements during the upcoming holiday break. Please see the schedule below for dates, times and impacts.

Outstanding Maintenance

Wednesday, Dec. 28 through Friday, Dec. 30; each morning from 12:01 a.m. – 6 a.m.
Network Core Maintenance; expect intermittent network outages during this time period.

Completed Maintenance

Wednesday, Dec. 21, 6 p.m., through Thursday, Dec. 22, 6 a.m. Datacenter Power Upgrades [Completed]

Monday, Dec. 26, 1 a.m. – 6 a.m: Network Core Maintenance [Completed]

Monday, Dec. 26, 6 p.m. through Tuesday, Dec. 27, 6 a.m: Banner Patches and Upgrades [Completed]

Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

[Completed] Network upgrade in the Education Building on Dec 04

The network upgrade in the Education building has been completed.

Thank you

Posted in Network and Telecom

Network upgrade in the Education Building on Dec 04

On Sunday, December 04, 2016, between 12:00 am and 6:00 am, OIT will upgrade the network in the FAU Education building #47. This upgrade will cause intermittent interruptions to the network in the Education building during the implementation and testing of the new hardware. If you experience difficulties after the times outlined above, please contact the FAU help desk at http://www.fau.edu/helpdesk or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

Resolved – Wireless networks in Davie and Jupiter able to access SSO

Update: Jupiter and Davie campuses are now able to access SSO from the wireless networks.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. Nov 10 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/10/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Migration of virtual servers to new BigIP load balancers (SSO)
When: 5:00AM – 6:00AM
Affected services: Single-Sign On (SSO)
Affected systems: Bigip Load Balancers
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones.
User impact: SSO will be inaccessible for 5 minutes. (more than likely 5 seconds)

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Migration of www and Myfau to the new BigIP load balancers
When: 5:00AM – 6:00AM
Affected services: FAU website and MyFAU
Affected systems: BigIP Load balancers
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones
User impact: Users may experience a brief interruption while trying to access these websites

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Oracle quarterly DB patches (bannerprd and odsprod)
When: 3:00AM – 7:00AM
Affected services: Banner and ODS production along with services that are tied to the these systems such as jobsub, appworx, dars, and cleanaddress
Affected systems: bannerprd, odsprod, sctcache1-7, sctforms-2
Description of maintenance: Applying Oracle PSU to DB’s on hosts bannerprd and odsprod
User impact: Users will be unable to login to Banner or ODS during the period the database is offline. This should be no longer than 1 hour.

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Oracle quarterly DB patches (bbloracle)
When: 3:00AM – 7:00AM
Affected services: Blackboard Production
Affected systems: bbloracle
Description of maintenance: Applying Oracle PSU to DB’s on host bbloracle.
User impact: Blackboard will become temporarily unavailable during the maintenance window.

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Oracle quarterly DB patches (boc22ora07)
When: 3:00AM – 7:00AM
Affected services: Oracle Identity Manager production
Affected systems: boc22ora07, boc22oimp1, boc22oimp2
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora07
User impact: The OIM system will be unavailable for a short period. During this time, account changes will not be processed and the self-service interface will be unavailable.

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Verasmart upgrade
When: 12:01AM – 2:00AM
Affected services: phone billing
Affected systems: boc22comm1
Description of maintenance: Upgrading verasmart software
User impact: no phone billing during this time

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Posted in Banner and Admin Systems, Network and Telecom, Systems

[Resolved] Jupiter Campus Network Issue

The network on the Jupiter campus has been restored.

Thank you

Posted in Network and Telecom

Jupiter Campus Network Issue

We are experiencing a network issue on the Jupiter campus due to a hardware failure. We are working to resolve the issue.

Thank you

Posted in Network and Telecom

External DDoS Attack Affecting Connectivity to Non-FAU Sites and Services

An external denial of service attack is affecting connectivity to many large sites and services external to FAU. These services include Workday, Paypal, Twitter, Ellucian, Spotify, Reddit, Soundcloud, Amazon Web Services, Microsoft Azure, and many other services. At this time, connectivity to the sites mentioned and many others on the internet may not be possible until the issues are resolved. This attack is not directed at FAU, but it is affecting access to many services on the internet for users inside and outside of FAU.

Posted in Banner and Admin Systems, Email, Network and Telecom, Workday

[RESOLVED] – Power Outage – various services affected

We have experienced a power outage that affects various web services. We are currently working to resolve the situation. Sorry for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. Sept 22, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/22/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Add disk to ldapboc1
When: 5:00AM – 5:30AM
Affected services: None expected as there are two ldap servers
Affected systems: None expected
Description of maintenance: Adding more storage space to an FAU directory server that stores user information.
User impact: None expected

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Martin County FLR L2VPN connection turn up
When: 12:00AM – 1:00AM
Affected services: No impact expected
Affected systems: Internet Router and Firewall Boca
Description of maintenance: New connection to Martin County over Primary FLR link is being turned up for researchers. Change will add trunking to internet router and interfaces to FW.
User impact: No Impact Expected

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Posted in Network and Telecom, Systems