The network outage in buildings T-10 and T-11 has been resolved.
Thank you
[RESOLVED] Network outage in buildings T-10 and T-11 on Boca Raton campus
Posted in Network and Telecom
Network outage in buildings T-10 and T-11 on Boca Raton campus
We are currently experiencing a network outage that is affecting buildings T-10 and T-11 on Boca Raton campus. We are working to resolve the issue as soon as possible.
Thank you
Posted in Network and Telecom
Verasmart phonebill resolved
The vendor has approved the version we upgraded to on their end and the service is back up and running.
Posted in Network and Telecom
Verasmart phonebill Service
The verasmart service is currently unavailable due to activation issues. Currently working on resolving the issue.
Posted in Network and Telecom
OIT Systems Maintenance, Thurs. April 30 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/30/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Phone Billing system upgrade (Verasmart)
When: 12:00AM – 3:00AM
Affected services: Phone billing
Affected systems: boc22comm1
Description of maintenance: Upgrading phone billing software (Verasmart) from version 10.5.1_sp4 (build 189.13.4) to version 10.6_sp5
User impact: During upgrade users will not be able to view their billing information
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Change email routing for @hboi.fau.edu
When: 6:00AM – 6:15AM
Affected services: Email send to users @hboi.fau.edu
Affected systems: ns1
Description of maintenance: HBOI will be transfering authority of their @hboi.fau.edu domain for email purposes to the FAU email system.
User impact: Email sent to users @hboi.fau.edu will go to those user’s FAU Exchange accounts
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Move the DPM and Crash Plan servers to the new backup rack
When: 4:00AM – 6:00AM
Affected services: Microsoft Data Protection Manager and Crash Plan user backups
Affected systems: boc22dpmus and boc22cp
Description of maintenance: The Servers and storage will be moved between racks in the datacenter
User impact: Backups will be unavailable during the move
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Migrate file server used by Tech Runway
When: 3:00AM – 4:00AM
Affected services: The \\busace01\fss fileshare
Affected systems: busace01 & bocana02
Description of maintenance: OIT will be migrating the file share used by Tech Runway
User impact: The FSS fileshare will be unavailable during the migration. The share path will be changed to \\fauandi1.fau.edu\fss
Jupiter Campus network outage at 1:44
We experienced a network outage on the Jupiter campus due to a power outage in building MC-04 at 1:44 pm. The power and the network have been restored.
Thank you
Posted in Network and Telecom
[RESOLVED] Password Changes are not working correctly
** The issue has been resolved. Please contact the Help Desk if you continue having issues. **
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Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
[RESOLVED] Intermittent Issues with MyFAU
We are currently experiencing intermittent issues with MyFAU. We are currently working on resolving the issue.
We apologize for the inconvenience.
OIT
OIT Systems Maintenance, Thurs. April 2 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/02/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Office365 and Single-Sign on integration
When: 4:00AM – 5:00AM
Affected services: Office 365, Outlook on 365, Health on 365, Microsoft Azure
Affected systems: adfs.fau.edu and its cluster members
Description of maintenance: Configure Office365 to use sso.fau.edu for authentication. This will allow users visiting various systems include Blackboard and MyFAU to directly access Office365 without needed to enter their password again.
User impact: There will be no downtime. Users will be able to access Office365 services without reauthenticating after logining into any Single Sign On Service such as Blackboard and MyFAU
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Upgrade Identity Manager to Google Applications Connection
When: 3:00AM – 6:00AM
Affected services: Identity Manager and Google Appplications
Affected systems: idm1, idm2, idm4p
Description of maintenance: We will be upgrading the connection between Google Applications and Identity Manager
User impact: User accounts and password syncronizations will be delayed during the maintenance window.
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Rebalance electrical loads in NTS datacenter.
When: 3:00AM – 6:00AM
Affected services: DNS/DHCP/LDAP/AD, all NTS services, HPC camera recording, all Codian services on the Jupiter campus, Facilities’ ESX instance.
Affected systems: Jup17HV01&02, JUPDCFAU01 and JUPDCIRM01, all NTS servers, Codian devices, HPC camera systems, facilities ESX server.
Description of maintenance: Currently B phase is handling the majority of the electrical load in RF219. We will be shutting down all systems in that room and redistributing the load equally to phase A, B, and C. Once the loads have been shifted, we will power all systems back up.
User impact: All services related to DHCP/DNS/LDAP, authentication, NTS services, Codian services, and HPC camera recording will be unavailable.
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Oracle Patchset Installation
When: 3:00AM – 5:00AM
Affected services: Banner Production (FAUP)
Affected systems: bannerprd, bannerprddr
Description of maintenance: Install latest Oracle patchset for production databases
User impact: User may report that they are not able to login to one or more of the affected systems.
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Add CPU/Memory to Virtual machine
When: 3:00AM – 5:00AM
Affected services: Resource25 (R25B) and IEA Reporting Database (IEAP)
Affected systems: boc22ora05.fau.edu
Description of maintenance: Adding additional CPU and RAM to virtual machine.
User impact: Services may be unavaialble during the window
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Banner Financial Aid 8.22.1.1 upgrade and 8.22.1 patches
When: 3:00AM – 7:00AM
Affected services: None
Affected systems: Banner Financial Aid
Description of maintenance: Install Banner Financial Aid 8.22.1.1 upgrade and 8.22.1.1 and 8.22.1.2 patches to Production.
User impact: No end-user impact is expected
[COMPLETED] FAU’s Online Payment System (TouchNet) – Unavailable Friday, April 3 from 6:00am to 10:00am
FAU’s Online payment systems (TouchNet) will be unavailable on Friday, April 3 from 6:00am until 10:00am.
***All Electronic Payments and Refunds will be disabled during this time ***