The issue with the FAU telephone system has been resolved.
Thank you
Intermittent telephone issues
We are experiencing intermittent telephone line outages. For a quick resolution, please submit extension numbers that are experiencing an outage. The equipment vendor is on site to help correct the issue.
Thank you
Posted in Network and Telecom
Phone Service upgrade – Fort Lauderdale Campus (HEC building)
FAU’s Office of Information Technology and AT & T will be working on all the phones in HEC (Fort Lauderdale Campus) today. At approximately 2pm today, the current system will be removed and phone service will be unavailable. FAU’s OIT staff will be working throughout the afternoon and going office to office replacing the old telephones with new phones. We fully expect the new system to be operational by the end of the day.
Thank you for your patience during the transition
Posted in Network and Telecom
OIT Systems Maintenance, Thurs. March 5 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/05/2015 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Upgrade NetApp filers bocana03 and bocana04
When: 6:00AM to 7:00AM
Affected services: ANDI drives
Affected systems: bocana03, bocana04
Description of maintenance: Upgrade NetApp filers bocana03 and bocana04 from 8.1.4P2 to 8.1.4P7, which contains the latest security fixes.
User impact: There might be a 30 second pause while filer fails over to its partner. If so, try reconnecting to network drive.
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Blackboard Building Block Updates
When: 3:00AM to 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: OIT will be updating several Building Blocks including : Retention Center, Achievements, Blackboard Mobile, and Self and Peer Assessment
User impact: Blackboard will be intermittently unavailable during this process which will require multiple restarts.
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LDAP Account Lockout
When: 12:00AM to 12:05AM
Affected services: Self Service, Single Sign On, Blackboard, Shibboleth, CAS, Google Applications, and NetID authentication.
Affected systems: ldapboc0, ldapboc1, cas1, cas2
Description of maintenance: To decrease the likely hood of users accounts being attacked via single sign on we plan to lock accounts for 5 minutes after 10 failed logins.
After implementation users who fail to successfully login to single sign on 10 times will have their accounts locked for 5 minutes. This change will help protect numerous services from potential data breach.
User impact: SSO will be offline for a short period of time while we upgrade the CAS server.
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Glibc patch reboot
When: 12:00AM to 12:15AM
Affected services: PCI-DNS, DNS forwarder for PCI systems
Affected systems: All systems on PCI networks that utilize DNS
Description of maintenance: OIT will reboot a server that was recently converted from from redhat linux to scientific linux and patches were applied including glibc update.
User impact: No impact is expected. Although clients cache their DNS responses, we are planning the maintenance during a time that PCI services are not in use in order to be cautious.
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[Completed] Network maintenance on Sunday February 22 from 4:00 – 6:00 am
OIT will be performing network maintenance on Sunday, February 22 from 4:00 – 6:00 am. Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 – 15 minutes during this window. This outage will affect connectivity to the Internet as well as connectivity within FAU.
Thank you
Posted in Network and Telecom
[RESOLVED] Single-Sign On Issues
We are currently experiencing issues with Single-Sign On (SSO). This impacts all services that are using single-sign on – Blackboard, Self-Service, Gmail, Help Desk, Network Registration, and more. We are working on resolving the issue and will update as we know more.
We apologize for the inconvenience.
OIT
RESOLVED: Echo360 Emergency Service Restart
RESOLVED: The issue that was causing ESS to be unavailable has been resolved.
OIT Systems System Patches, Thurs. Jan 28 from 12:00AM to 7:00AM
The Office of Information Technology will be performing critical systems maintenance on Thursday, 01/28/2015 from 12:00 AM to 7:00 AM during the OIT maintenance window. This maintenance will require that numerous servers be rebooted and may result in longer then usual service disruptions.
The following services may experience periods of downtime between 3am and 7am. Directory Services (LDAP), Single Sign-on, Blackboard, FileLocker, Banner Self Service, Internet Native Banner (INB), DNS, Identity Manager, and the High Performance Computing Clusters.
Please note: Many systems such as Blackboard, Single Sign-on and Banner will remain online, however, users may experience reduced functionality during this maintenance period.
OIT Systems Maintenance, Thurs. Jan 22 from 12:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/22/2015 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
When: 12:00AM – 6:00AM
Affected services: Voice-over-IP (VOIP) Phone
Affected systems: Voice-over-IP (VOIP) system
Description of maintenance: OIT is upgrading OpenScape Voice system to the latest version of firmware (V7R1PS40)
User impact: Phones might be down for about 5 to 10 minutes.
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Posted in Network and Telecom, Systems
[Completed] Network maintenance on Sunday January 18 from 4:00 – 6:00 am
OIT will be performing network maintenance on Sunday, January 18 from 4:00 – 6:00 am. Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 – 15 minutes during this window. This outage will affect connectivity to the Internet as well as connectivity within FAU.
Thank you
Posted in Network and Telecom