Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/15/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – Success Network (Starfish)
Description of change: OIT will be adding data ​storage space to a backend processing server for the Success Network (starfish).​
Downtime window start: 10/15/2020 5:00 AM
Downtime window end: 10/15/2020 7:00 AM
Affected services: ​Success Network/Starfish Advising web site components
Expected End-user impact: During this time, no end-user is expected. However, if downtime is necessary to correct problems, then students cannot make appointments with advisors and advisors cannot document their appointments.

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Banner 8X/XE Financial Aid Regulatory upgrade/admin pages releases
Description of change: ​This upgrade release and administrative pages release are required for regulatory compliance.
Downtime window start: 10/15/2020 3:00 AM
Downtime window end: 10/15/2020 7:00 AM
Affected services: ​Banner Financial Aid will be unavailable during the maintenance window
Expected End-user impact: ​During the brief downtime, users may receive an error message when uding the administrative pages.

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Server configuration change
Description of change: ​OIT will be modifying parameters of the storage system at NWRDC to increase security
Downtime window start: 10/15/2020 6:00 AM
Downtime window end: 10/15/2020 6:05 AM
Affected services: ​All services at Northwest
Expected End-user impact: During this time, no end-user impact is expected​.

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Research Computing Master Node Move
Description of change: OIT is updating research computing master nodes ip address.
Downtime window start: 10/15/2020 5:00 AM
Downtime window end: 10/15/2020 6:00 AM
Affected services: Koko HPC Cluster​
Expected End-user impact: During this time, no end-user impact is expected.

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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/03/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On Maintenance
Description of change: OIT will update single sign on (SSO) to improve usability.
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 6:30 AM
Affected services: Login Captive Portal and all SSO client services
Expected End-user impact: During this time, SSO will be unavailable and error for ~5 minutes. ​

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Address Verification 4P prompt and button
Description of change: New address verification 4P prompt that directs registered students to the personal information app. Then a new “Verify” button on the personal information app that appears once a semester until a student verifies their physical location. This in response to new federal regulation that went into effect July 1st to get location of students studying remotely. ​
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 5:00 AM
Affected services: Banner, Personal Information App, 4P​
Expected End-user impact: During this time, all registered students will be required to verify their address on file is correct after 4 logins to SSO via 4P prompt. Must hit verify button.

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Server Upgrade
Description of change: OIT will be upgrading the hardware and operating system of one of its servers.​
Downtime window start: 9/3/2020 5:00 AM
Downtime window end: 9/3/2020 5:30 AM
Affected services: ​Squid proxy – octopus.fau.edu:3128
Expected End-user impact: During this time, the squid http proxy will be unavailable.

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Frevvo ANDI File Connector Upgrade
Description of change: OIT will apply a service patch for the Forms Secure File Server. This is adding on to the BHRIC Tomcat update already approved in an effort to homogenize systems maintenance by getting both servers on the same version of Tomcat.
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 8:00 AM
Affected services: ​Forms that require secure file submission.
Expected End-user impact: During this time, forms utilizing the Secure File Submission Service will experience a temporary disruption.

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Frevvo Secure File Connector Upgrade
Description of change: OIT will apply a service patch for the Forms Secure File Server
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 8:00 AM
Affected services: ​Forms that require secure file submission.
Expected End-user impact: During this time, forms utilizing the Secure File Submission Service will experience a temporary disruption.

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Research Computing Cluster Login Node Move
Description of change: OIT will be moving the HPC clusters login nodes behind a load balancer.
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 4:00 AM
Affected services: koko-login.fau.edu (ssh, rdp)​, bast.hpc.fau.edu (ssh)
Expected End-user impact: During this time, no end-user impact is expected. The account login behavior may change as idle sessions may be terminated.

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Server Maintenance
Description of change: ​OIT will be migrating a server to new hardware.
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 5:00 AM
Affected services: ​SFTP for external clients/vendors
Expected End-user impact: During this time, ​SFTP services will be unavailable

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