OIT Systems Maintenance, Thurs. May 19 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/19/2022 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Database Maintenance
Description of change: Applying latest patches and upgrades to production databases.
Downtime window start 5/19/2022 3:00 AM
Downtime window end 5/19/2022 7:00 AM
Affected services:
ODS

Banner production:
Admin Pages (Forms)
Application Navigator
Banner Access Manager
Banner self-service
Touchnet – Payments/Deposits
Workflow
uAchieve – DARS
FLVS
Transcripts

FAUDW Warehouse:
OwlDone
FinancialAid Attendance Survey

IEAP Warehouse
Expected End-user impact: The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

Redcap Maintenance
Description of change: Research Computing will be performing REDCap maintenance
Downtime window start 5/19/2022 1:00 AM
Downtime window end 5/19/2022 2:00 AM
Affected services: REDCap
Expected End-user impact: Users will not be able to use REDCap during this time

Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. May 5 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/05/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

BHRIC HYPER-V maintenance
Description of change: Research Computing will be performing maintenance of the Hyper-V environment.
Downtime window start: 5/5/2022 1:00 AM
Downtime window end: 5/5/2022 2:00 AM
Affected services: All services in the Research Computing Hyper-V environment
Expected End-user impact: No users should be impacted. However, each of the listed VMs/servers will be offline for about 2 mins.

Posted in Research Computing

OIT Systems Maintenance, Thurs. April 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/14/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

REDCap maintenance
Description of change: REDcap will be undergoing maintenance
Downtime window start 4/14/2022 1:30 AM
Downtime window end 4/14/2022 2:00 AM
Affected services: redcap.fau.edu
Expected End-user impact: RedCap will be offline during the update

BHRIC Server Maintenance
Description of change: Research Computing will be performing system maintenance on the BHRIC storage.
Downtime window start 4/14/2022 1:00 AM
Downtime window end 4/14/2022 4:00 AM
Affected services: BHRIC VDI and server SAN storage
Expected End-user impact: No end-user impact is expected.

Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. April 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/07/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Forms Update
Description of change: OIT will update the Forms Server
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 3:00 AM
Affected services: The University Forms Server and all supported business processes and historical submissions.
Expected End-user impact: Many of the University’s forms will be unavailable for submission during the update.

BHRIC VMWare maintenance
Description of change: Research computing will be performing maintenance on the BHRIC VMWare environment
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 2:00 AM
Affected services: vhealth.fau.edu
Expected End-user impact: Users will not be able to log in during this time

BHRIC Server Maintenance
Description of change: BHRIC Servers will be undergoing maintenance
Downtime window start 4/7/2022 3:00 AM
Downtime window end 4/7/2022 6:00 PM
Affected services: Login services
Expected End-user impact: No End user impact is expected

Server Maintenance
Description of change: During the maintenance window we will be applying upgrades to the Banner 9 web servers.
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 7:00 AM
Affected services: All Banner 9 web services (Admin pages, Application Navigator, Student Registration)
Expected End-user impact: These will be rolling updates so there should be no user impact.

Application updates
Description of change: Five servers will have OS application updates performed. The following services are on these servers:
-OwlRes
-KPIs
-Owlforms
Downtime window start 4/7/2022 11:00 PM
Downtime window end 4/7/2022 12:00 AM
Affected services:
-OwlRes
-KPIs
-Owlforms
Expected End-user impact: Users will experience limited outages for the services listed.

Account Management changes for certain accounts
Description of change: OIT will be making changes to a limited number of accounts on Thursday April 7th. No end-user impact is expected
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 7:00 AM
Affected services: Active Directory accounts as follows:
srv- accounts
it- accounts
SSO Accounts:
OIT Staff
Expected End-user impact: OIT staff will receive more prompts to provide DUO authentication to SSO services including access to the helpdesk.
Service accounts will lose the ability to logon to systems in an interactive fashion. it- administrative accounts will be prompted for new credentials periodically.

Configure best practice settings for windows computers
Description of change: OIT will be changing default policy for windows systems to deny some anonymous access
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 6:05 AM
Affected services: Active directory joined computers
Expected End-user impact: No end user impact is expected

Desktop Configuration Changes – Limited
Description of change: OIT will be performing configuration changes on a limited number of desktops on Thursday April 7th
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 12:05 AM
Affected services: OIT Desktop Logins
Expected End-user impact: After the change, OIT desktops and laptops will automatically lock after a period of idle activity.

Posted in Research Computing, Systems

BHRIC Virtual Desktops

https://vhealth.fau.edu is currently offline due to an VMware error that occurred while applying updates. We are currently on the phone with VMware attempting to resolve the issue but do not expect it to be online by 8 am. At this time users should connect to https://vhealthon.fau.edu to connect to the BHRIC Virtual Desktops. We are working with the firewall team to make sure all users have access to this URL.

Posted in Research Computing

Filelocker will be no longer available, February 25, 2022

On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Feb. 24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/24/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Authentication Configuration Change
Description of change: OIT will be making a change to authentication requirements for certain users.
Downtime window start 2/24/2022 8:00 AM
Downtime window end 2/24/2022 8:00 AM
Affected services: Access to Office 365
Expected End-user impact: This will only impact OIT staff. OIT staff will need to re-authenticate to Office 365 applications to acquire a new token.

HPC Cluster Slurm Upgrade
Description of change: OIT will upgrade the HPC Clusters’ queuing system Slurm. There will be no downtime during this update.
Downtime window start 2/24/2022 6:00 AM
Downtime window end 2/24/2022 7:00 AM
Affected services: KOKO HPC Cluster, OnDemand, Jupyter Notebooks, Galaxy
Expected End-user impact: None expected, this upgrade will not cause any downtime.

BHRIC VMware maintenance
Description of change: BHRIC VMware will be undergoing maintenance
Downtime window start 2/24/2022 3:00 AM
Downtime window end 2/24/2022 5:00 AM
Affected services: BHRIC VMWare, vhelath, vheatlhon
Expected End-user impact: During the upgrade, BHRIC VMware, vhealth.fau.edu and vhealth.fau.edu on will be unavailable.

BHRIC storage maintenance
Description of change: OIT will be performing maintenance of the BHRIC storage system
Downtime window start 2/24/2022 2:00 AM
Downtime window end 2/24/2022 6:00 AM
Affected services: BHRIC VMWare VDI
Expected End-user impact: No end-user impact is expected during this upgrade

Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. Feb 3 from 2:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/03/2022 from 2:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Maintenance
Description of change: OIT will be upgrading Banner.
Downtime window start 2/3/2022 2:00 AM
Downtime window end 2/3/2022 7:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: The Banner system will be brought down during the upgrade.

Storage Maintenance
Description of change: OIT will be performing maintenance on some backend storage. No end user impact is anticipated.
Downtime window start 2/3/2022 6:00 AM
Downtime window end 2/3/2022 7:00 AM
Affected services: No downtime is expected but there is potential to affect services dependent on NetApp storage at NWRDC. Those services are: backup Banner services, backup ODSprod services,
secondary DNS, secondary FAU webservers, ADFS, backup Andishares, backup IBIweb, backup Papercut,
Expected End-user impact: End-users should not see any impact.

Server Upgrades
Description of change: OIT is upgrading servers.
Downtime window start 2/3/2022 3:00 AM
Downtime window end 2/1/2022 7:00 AM
Affected services: Single Sign On, any login services that depend on the Oracle Unified Directory directory access servers such as logins to various UNIX servers. Other services that rely on directory access information for group management/generation.
Expected End-user impact: Minimal end-user impact is expected. If you receive error while trying to log in to a single-sign on enable service, try again after the maintenance window.

Research Computing Active Directory Clean Up
Description of change: Research Computing will be cleaning up the Active Directory objects used to provide services, desktops, servers, etc…
Downtime window start 2/3/2022 5:00 AM
Downtime window end 2/3/2022 6:00 AM
Affected services: Academic Network, Compellent Management, Research Computing Desktops, Koko DTN
Expected End-user impact: There is no expected end-user impact we are moving Active Directory objects to make sure things are named correctly and to decrease Group Policy complexity.

Posted in Banner and Admin Systems, Research Computing, Systems

BHRIC Virtual Desktop Infrastructure Maintenance

THE BHRIC Virtual Desktop Infrastructure will be updated Friday morning at 3 am. As OIT will be replacing the DHCP server be sure to reach out if there are any BHRIC/secure virtual desktop (VDI).

Issues should be reported to Research Computing <hpc.fau.edu> through your College or Division’s support team.

Posted in Network and Telecom, Research Computing, Systems

OIT Systems Maintenance, Thurs. Jan 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/13/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrades
Description of change: OIT is upgrading a couple backend servers responsible for various file transfers for automated jobs
Downtime window start 1/13/2022 3:00 AM
Downtime window end 1/13/2022 5:00 AM
Affected services: Automated processes that require file transfers to and from fausftp and fausftp2
Expected End-user impact: None. User impact would more likely be application group and functional areas who rely on either fausftp or fausftp2 for automated file transfers as this upgrade is being performed during the maintenance window, it has been general practice to not schedule file transfers during this window. However, relevant users should verify their automated jobs afterwards to ensure that the upgrade did not adversely affect their varied scripts.

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REDCap Maintenance
Description of change: Research Computing will be doing system routine system maintenance
Downtime window start 1/13/2022 12:05 AM
Downtime window end 1/13/2022 12:20 AM
Affected services: REDCap
Expected End-user impact: Redcap will be offline for about 10 – 15 mins

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Posted in Research Computing, Systems