This issue has been resolved.
Applications accessed at apps.fau.edu are not currently launching. We are investigating and working with the vendor on a solution.
[RESOLVED] Citrix Virtual Apps not Launching Applications
OIT Systems Maintenance, Thurs. Sept 8 from 12:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/08/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Certificate Renewal
Description of change: The research computing team will be renewing or replacing the certificates on the following services:
Hipaa file system listener for frevvo
General Purpose file system listener for Frevvo
Redcap File Storage
Redcap
Graduate Application
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 6:00 AM
Affected services: Hipaa file system listener for Frevvo, General Purpose file system listener for Frevvo, Redcap File Storage, Redcap, Graduate Application
Expected End-user impact: No end-user impact is expected
Server Maintenance
Description of change: OIT is updating certificates to ensure secure data transfer on servers related to user account management.
Downtime window start: 09/08/2022 4:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: User account management system – OUD
Expected End-user impact: No end-user impact is expected
Server Maintenance
Description of change: OIT is updating certificates to ensure secure web data transfer (https) on our document management system servers (onbase).
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 4:00 AM
Affected services: Document management system – Onbase
Expected End-user impact: No end-user impact is expected
Email Security Change
Description of change: OIT Security is applying an email security change to only OIT accounts.
Downtime window start: 09/08/2022 8:30 AM
Downtime window end: 09/08/2022 8:35 AM
Affected services: Email
Expected End-user impact: No end-user impact is expected
Desktop Security Change
Description of change: OIT will be making a security related change to desktops on the Boca campus.
Downtime window start: 09/08/2022 8:00 AM
Downtime window end: 09/08/2022 8:00 AM
Affected services: OIT supported desktops and laptops on Boca campus
Expected End-user impact: No end-user impact is expected
Banner Maintenance
Description of change: OIT is upgrading BANNER Financial Aid for the 2021–22 FISAP reporting.
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: Banner
Expected End-user impact: No end-user impact is expected
System Configuration Change
Description of change: OIT will be performing security enhancements on the HBOI campus.
Downtime window start 09/08/2022 4:00 AM
Downtime window end 09/08/2022 4:30 AM
Affected services: LDAP Authentication, Multicast Name Resolution
Expected End-user impact: No end-user impact is expected
Canvas Subaccount Clean Up
Description of change: OIT is reorganizing the Canvas Subaccounts to facilitate more precise use of plugins for proper groups in Canvas.
Downtime window start: 09/07/2022 11:30 PM
Downtime window end: 09/08/2022 3:30 AM
Affected services: Canvas
Expected End-user impact: No end-user impact is expected
REDCap Update
Description of change: This is a routine REDCap update.
Downtime window start: 09/08/2022 12:00 AM
Downtime window end: 09/08/2022 1:00 AM
Affected services: REDCap
Expected End-user impact: REDCap will be unavailable during the update.
OIT Systems Maintenance, Thurs. Sept 1 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/01/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Desktop Configuration Change
Description of change: OIT will be making a security change to desktops in CM22.
Downtime window start 9/1/2022 8:30 AM
Downtime window end 9/1/2022 8:30 AM
Affected services: Windows Defender
Expected End-user impact: None, some security settings in Windows Defender will be enabled and will not be allowed to be turned off.
Microsoft 365 License Migration
Description of change: OIT will be migrating users to a new Microsoft 365 license
Downtime window start 9/1/2022 6:00 AM
Downtime window end 9/1/2022 6:05 AM
Affected services: All 365 services
Expected End-user impact: No end user impact is expected
REDCap Update
Description of change: Research computing will conduct routine maintenance on REDCap
Downtime window start 9/1/2022 12:00 AM
Downtime window end 9/1/2022 1:00 AM
Affected services: REDCap database & REDCap (shown on the REDCap KB page)
Expected End-user impact: REDCap will be offline during the update.
Posted in Research Computing, Systems
Single-sign on delays and errors
We are currently experiencing intermittent issues with single-sign on that may cause delayed logins or errors while logging into services such as Workday and Canvas. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.
OIT
OIT Systems Maintenance, Thurs. Aug 4 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches, and other health checks on Thursday, 08/04/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Network Registration Update
Description of change: OIT will be deploying an improved version of the network registration system which introduces support for international phone numbers and corrects a bug in the administrative tool.
Downtime window start 8/4/2022 3:00 AM
Downtime window end 8/4/2022 4:00 AM
Affected services: Network Registration and the FAU Guest wireless portal will be offline during this maintenance
Expected End-user impact: Network Registration and the FAU Guest wireless portal will be offline during this maintenance.
Users who have already connected to Guest Wireless will not experience any outage.
Graduate Admissions Application Upgrade
Description of change: Support for Corporate Programs will be added to the Graduate Admissions Application.
Downtime window start 8/4/2022 3:00 AM
Downtime window end 8/4/2022 6:00 AM
Affected services: Graduate admissions app for College of Business
Expected End-user impact: Corporate Program applicants will be able to create admissions applications and they will automatically be tagged correctly in Banner.
Posted in Network and Telecom, Systems
OIT Systems Maintenance, Thurs. July 28 from 1:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/28/2022 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
REDCap Maintenance
Description of change: OIT will be doing REDCap maintenance.
Downtime window start 7/28/2022 1:00 AM
Downtime window end 7/28/2022 2:00 AM
Affected services: REDCap
Expected End-user impact: REDCap will be offline during the update
Posted in Research Computing, Systems
[RESOLVED]FAU virtual apps is down
Virtual apps is once again working as expected.
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Applications accessed at apps.fau.edu are experiencing issues launching properly. We are investigating the issue.
Posted in Systems
Network Maintenance: July 21 5-6am
As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.
OIT Systems Maintenance, Thurs. June 30, from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/30/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server configuration change
Description of change: OIT will be performing some configuration changes affecting servers at 5:00 a.m. on Thursday June 30th. No end-user impact is expected.
Downtime window start 6/30/2022 5:00 AM
Downtime window end 6/30/2022 5:30 AM
Affected services: MYFAU
Expected End-user impact: No end-user impact expected
Failed server hardware replacement
Description of change: OIT will be replacing a defective unit that supports the server infrastructure
Downtime window start 6/30/2022 3:00 AM
Downtime window end 6/30/2022 5:00 AM
Affected services: All services
Expected End-user impact: No end-user impact expected
Server configuration change
Description of change: OIT will be performing some configuration changes affecting servers at 6:00 a.m. on Thursday June 30th. No end-user impact is expected.
Downtime window start 6/30/2022 6:00 AM
Downtime window end 6/30/2022 6:30 AM
Affected services: Single Sign-On (SSO)
Expected End-user impact: No end-user impact expected
Posted in Systems
RESOLVED: Password Changes not currently synchronizing
Password synchronization issues have been resolved and you can proceed with password changes.
__________________________________________________________________________________________________________
We have identified that changes to your password are not properly synchronizing through the system. This may prevent you from accessing some services such as signing into your domain computer or the network. Please hold off from changing your password at this time.
We are working to resolve as soon as possible and apologize for any inconvenience.
OIT
Posted in Systems, Uncategorized