Current issues/fixes for changes to staff/faculty email authentication

OIT has received reports of Outlook and iOS native mail issues related to the multi-factor authentication changes that took place earlier this morning.

Below are some steps that should resolve the issues:

  • Outlook constantly prompting for password – This should resolve with a complete close of outlook and restart. If issues persist, deleting outlook saved credentials and waiting a moment to restart outlook may help.
  • iOS native mail prompting for password – If an iOS account was setup before iOS 11 or if the account was setup manually on 11 or later (rather than automatically), a user may receive a password prompt. Deleting and re-adding the account to iOS mail will resolve this.

If these steps did not resolve the issue and you need further assistance, please contact the FAU Help Desk 561.297.3999 or submit a help desk ticket.

Posted in Email, Systems

OnBase Document Management System Maintenance – Wednesday, May 19, 2021

OIT is conducting a system upgrade for OnBase on Wednesday, May 19, 2021.  During this time, the following services will be unavailable:

 

​​OnBase Document Management system

Website form submissions that rely on OnBase

Workflows and checklists that rely on OnBase

 

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. May 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/20/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Faculty/Staff Email System Maintenance
Description of change: ​OIT will be performing maintenance on the faculty/staff email system from 3:00 a.m. until 7:00 a.m. on Thursday May 20th. Following this change, users may get prompted for Duo authentication when accessing email and legacy protocols including POP3 and IMAP will no longer work for connecting to the Faculty/Staff email system.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 7:00 AM
Affected services: Office 365 / Exchange Email​
Expected End-user impact: No end-user impact is expected during maintenance.
After the maintenance, users of the Office 365 mail system will be prompted for two factor authentication when signing into email for the first time or upon changing password. In addition, users will no longer be alble to use legacy protocols including IMAP, POP3, or SMTP for sending/receiving email.​

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Server Upgrades
Description of change: OIT will be performing maintenance on integration servers that affect Single Sign On, and Forms.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 6:00 AM
Affected services: Single Sign On Prompting Engine​, Forms (Frevvo), MyInfo
Expected End-user impact: No end-user impact is expected. The updates to the BigIP will make this process seamless. However should things fail Single Sign On may slow down and many university forms may stop working. ​

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Student Information System (Banner) Maintenance
Description of change
OIT will be performing maintenance on the Student Information System. No end-user impact is expected.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 5:00 AM
Affected services: Student Information System (Banner)
​Expected End-user impact: No end-user impact is expected

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. May 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/13/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: ​OIT will be performing server maintenance on several core systems. During this time, access to the network registration system, Banner, Degree Auditing, Transcripts, payments, and reporting systems may be unavailable
Downtime window start 5/13/2021 3:00 AM
Downtime window end 5/13/2021 7:00 AM
Affected services
​Banner production – Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits,
Workflow, uAchieve, DARS, FLVS, Transcripts, Appworx, Harvest, ODS, FAUDW Warehouse, DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse, WebFOCUS/ReportCaster, Account claiming, Password resets,
MSOP Instance, ACH or VPAS, Mandatory Course Entry Quiz, Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configuration, Admissions Status, Znumber page, egrades.fau.edu/* (except egrades itself), Group Management, Phonebill application pre latest system, Password expiration, network registration, netreg, networkregistrationadmin, DHCP Logger, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact:​The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Application update – Cisco Meeting Servers
Description of change: ​The videoconferencing servers will undergo routine maintenance and will be unavailable.
Downtime window start 5/13/2021 9:00 AM
Downtime window end 5/13/2021 11:00 AM
Affected services: Hardware (non-zoom/webex) Videoconferencing
Expected End-user impact: Servers are used internally only – on-prem bridging will be disrupted, but no events are scheduled. Backup infrastructure is available if needed

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. May 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/06/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Student advising system maintenance
Description of change: OIT will be performing maintenance on the student advising system.
Downtime window start 5/6/2021 5:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: Student Advising system
Expected End-user impact: During this time, students and advisors may be unable to access details about their appointments or status.​

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Server Maintenance
Description of change: ​OIT will be applying updates to our videoconferencing services
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: ​​Cisco meeting and videoconferencing services.​
Expected End-user impact: ​Services will be unavailable during the maintenance window.​

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Windows configuration and deployment system upgrade
Description of change
​​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: ​​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Expected End-user impact: ​​All OS deployments, app installs, windows updates from SCCM will be unavailable during the window

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Posted in Banner and Admin Systems, Systems, Video Conferencing

[COMPLETED] Campus VPN Maintenance

The campus VPN maintenance is now completed.

Posted in Network and Telecom, Systems, Workday

Campus VPN Maintenance – Today at 5:15 p.m.

OIT will be performing emergency maintenance on the campus VPN at 5:15 p.m. today. While the maintenance is underway, users will experience temporary disconnections and timeouts if they are using the VPN. We will post another announcement upon the conclusion of the maintenance.

Posted in Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. April 8 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/08/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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WebEx and Single Sign-on Maintenance
Downtime window start: 4/8/2021 6:30 AM
Downtime window end: 4/8/2021 7:00 AM
Affected services: ​WebEx and Single sign-on (SSO)
Expected End-user impact: ​The SSO services will be restarted one server at a time so users may experience session errors during this time. WebEx sign-on may experience sign-on issue during this time while the certificate is swapped out.

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Student Advising System
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 12:30 AM
Affected services: ​Student Advising System
Expected End-user impact: ​No user impact is anticipated

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Banner Maintenance
Downtime window start: 4/8/2021 3:00 AM
Downtime window end: 4/8/2021 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: ​No user impact is anticipated

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BHRIC VDI Maintenance
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 2:00 AM
Affected services: ​BHRIC VMware VDI, https://vhealth.fau.edu , https://vhealthon.fau.edu
Expected End-user impact: User may experience loss of connectivity to the BHRIC VDI.

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Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems, Video Conferencing

OIT Systems Maintenance, Thurs. March 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/25/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Website Maintenance
Downtime window start: 3/25/2021 3:30 AM
Downtime window end: 3/25/2021 7:00 AM
Affected services: ​External DNS services in the global traffic manager subdomain. This covers almost all of public facing websites managed by OIT and external and internal websites hosted on the load balancers.
Expected End-user impact: Users may experience momentary disruption of persistent connections to affected sites. Users may need to reconnect to services that they were previously logged into. For non-persistent connections and general web browsing (e.g. the main www.fau.edu), end users may not experience any disruptions.

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Posted in Systems

[RESOLVED] – Help desk system – Service interruption

**UPDATE**

This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.

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Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.

We will update this post as more information becomes available.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Uncategorized, Workday