Possible intermittent authentication issues affecting Office365 and VPN

**UPDATE – Friday, Feb 19 **

We are still experiencing intermittent authentication issues with applications connected to the Microsoft authentication servers. This impacts services such as Office365 email and VPN.

OIT is working on resolving this issue and we will update this post when more information becomes available.

OIT

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Some applications which depend on specific Microsoft authentication servers at Boca may experience issues.

The systems group is working to remediate Boca domain controller issues related to this morning’s maintenance. We expect them to be in service shortly

Thank you

Systems

Posted in Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Feb 18 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/18/2021 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade
Description of change: ​​OIT will be upgrading the operating system on its authentication servers.
Downtime window start: 2/18/2021 12:00 AM
Downtime window end: 2/18/2021 6:00 AM
Affected services: ​Active Directory (computer login)
Expected End-user impact: During this time, authentication to active directory may be delayed and there might be possible intermittent authentication issues on the Boca campus.

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Database Maintenance
Description of change: OIT will be applying the January 2021 Oracle patchset updates to all production databases
Downtime window start: 2/18/2021 3:00 AM
Downtime window end: 2/18/2021 7:00 AM
Affected services:
Banner production
Admin Pages (Forms)
Application Navigator
Banner Access Manager
Banner self-service
Touchnet – Payments/Deposits
Workflow
uAchieve – DARS
FLVS
Transcripts

Appworx

Harvest

ODS

FAUDW Warehouse
DWPROD: OwlDone
DWPROD: FinancialAid Attendance Survey

IEAP Warehouse

WebFOCUS/ReportCaster

OIM
Account claiming
Password resets

MSOP Instance
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone ​
​Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Feb 11 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/11/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server maintenance
Description of change: OIT is applying a workaround to resolve some browser compatibility issues with our electronic document storage system, edocs.fau.edu.
Downtime window start: 2/11/2021 7:00 AM
Downtime window end: 2/11/2021 7:30 AM
Affected services: Edocs.fau.edu (​Online Document Management/Storage System)
Expected End-user impact: During this time, no end-user impact is expected

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eGrades updates
Description of change: OIT will remove requirement to enter LDA for students with midterm grade of F.
Downtime window start: 2/11/2021 12:00 AM
Downtime window end: 2/11/2021 12:00 AM
Affected services: ​eGrades; Canvas grading
Expected End-user impact: During this time, no end-user impact is expected. After the change, faculty will not have to enter LDA for any midterm grades.

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GradCAS Data Load Integration
Description of change: OIT is creating a process to load GradCAS application data to Banner.
Downtime window start: 2/11/2021 12:00 AM
Downtime window end: 2/11/2021 12:00 AM
Affected services: ​Banner
Expected End-user impact: During this time, no end-user impact is expected. ​

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Honors Report Update Owldone
Description of change: OIT will update the OwlDone Honors Report to order the report by Date.
Downtime window start: 2/11/2021 12:00 AM
Downtime window end: 2/11/2021 12:00 AM
Affected services: ​OwlDone
Expected End-user impact: During this time, Owldone will be unavailable for about 5 minutes during restart.

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Add the CA hold to inactived student hold lift process.
Description of change: ​Add the CA hold to the hold lift process for inactivated students. Added the CA hold to the hold lift control table.
Downtime window start: 2/11/2021 3:00 AM
Downtime window end: 2/11/2021 5:00 AM
Affected services: ​None
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

[RESOLVED] OnBase production unavailable

** Update **

The OnBase production issue has been resolved, users are now able to log in.

We are currently investigating an issue preventing users from logging in to the OnBase production environment.  More information will be reported as it becomes available.

Posted in Systems

OnBase production unavailable

We are currently investigating an issue preventing users from logging in to the OnBase production environment.  More information will be reported as it becomes available.

 

Posted in Systems

OIT Systems Maintenance, Thurs. Feb 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/04/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign-on Maintenance
Description of change: OIT will make changes needed to fix a filter.
Downtime window start: 2/4/2021 6:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: ​​Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.

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Voice Mail Server Maintenance
Description of change: ​OIT will be upgrading the software on the voicemail servers.
Downtime window start: 2/4/2021 9:00 PM
Downtime window end: 2/5/2021 12:00 AM
Affected services: ​Voice Mail and Voice Directory
Expected End-user impact: During this time, there will be approximately 1-2 minutes where callers will be unable to leave a voicemail or access the voice directory.

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Frevvo Production Server Update
Description of change: OIT will update Frevvo Forms Server to the newest version.
Downtime window start: 2/4/2021 5:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: ​Frevvo forms server, Admission Application Forms, COVID Attestation Form​
Expected End-user impact: During this time, ​University forms will be offline. Users should be directed to try to submit again after the maintenance window.

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Server Upgrade
Description of change: ​​OIT will be upgrading the operating system on 2 of its authentication servers.
Downtime window start: 2/4/2021 3:00 AM
Downtime window end: 2/4/2021 6:00 AM
Affected services: Active Directory
Expected End-user impact: During this time, authentication to AD may be delayed. There might be intermittent authentication issues on the Jupiter campus.

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OnBase transcript solution: Eprint replacement
Description of change: OIT will implement an OnBase transcript solution to replace Eprint EDI transcripts
Downtime window start: 2/4/2021 12:00 AM
Downtime window end: 2/4/2021 12:00 AM
Affected services: ​OnBase
Expected End-user impact: During this time, no end-user impact is expected. ​This is a new solution in OnBase

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User Manager Maintenance
Description of change: OIT will be adding a new view/process to User Manager​ to control the manual deprovisioning​ of Health email accounts from Workday.
Downtime window start: 2/4/2021 6:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: ​User Manager – Used by Help Desk and admin staff
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

[RESOLVED] MYFAU currently unavailable

MYFAU is now back up and accessible.

 

========================

MYFAU currently unavailable. Issue is being investigated and will provide more information soon.

In the meantime, to access the most common links please use:

  • Student Email: http://mymail.fau.edu
  • Employee Email: http://outlook.fau.edu
  • FAU Self-Service: https://bannersso.fau.edu/ssomanager/c/SSB

 

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Jan 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/28/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade
Description of change: ​OIT will be upgrading one of its web servers.
Downtime window start: 1/28/2021 3:00 AM
Downtime window end: 1/28/2021 5:00 AM
Affected services: ​pubweb.fau.edu
Expected End-user impact: During this time, the website will be unavailable.
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Posted in Systems

OIT Systems Maintenance, Thurs. Jan 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/21/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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uAchieve Maintenance
Description of change: OIT will be making code changes to student interface library to pull additional student attributes from Banner into uAchieve.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: ​uAchieve/DARS Degree Auditing
Expected End-user impact: During this time, the uAchieve site may be unavailable for a short period of time.

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Single Sign-on Maintenance
Description of change: OIT will be converting the InCommon metadata provider in Shibboleth from the legacy aggregate to their new MDQ service.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: ​Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.

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Server Maintenance
Description of change: ​​OIT will be applying updates to virtualization hosts.​​
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: ​​Cisco meeting and videoconferencing services.​
Expected End-user impact: During this time, the videoconferencing services will be unavailable.

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HPC Cluster Storage Addition
Description of change: OIT will be adding low priority storage to the HPC cluster​ as a means to offer additional storage for researcher scratch drives.
Downtime window start: 1/21/2021 5:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: HPC clusters​
Expected End-user impact: During this time, no end-user impact is expected.

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Update Financial Aid Counselor Function for 2021
Description of change: OIT will be applying updates for 2021 : assign Financial Aid Counselors to students.
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: ​Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.

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REDCap upgrade
Description of change: OIT will be upgrading RedCAP from 10.​0.18 to 10.7.0 for security reasons.
Downtime window start: 1/21/2021 12:05 AM
Downtime window end: 1/21/2021 6:00 AM
Affected services: ​RedCAP
Expected End-user impact: During this time, ​RedCAP will be unavailable.

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Posted in Banner and Admin Systems, Instructional Technologies, Network and Telecom, Systems, Video Conferencing

OIT Systems Maintenance, Thurs. Jan 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/07/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be performing storage maintenance on the boc22mssqloit3 Microsoft SQL Cluster. Databases located on CIFS shares will be moved to iSCSI.
Downtime window start: 1/7/2021 3:00 AM
Downtime window end: 1/7/2021 7:00 AM
Affected services: ​The following databases on the boc22mssqloit3 cluster will be offline for a short period while moved:
collegeexpo_prod, eCollege, EMS, EMS_Master, FacStaffAlert, FAU_CIG, fsaATLAS, grantsERA, GRAS, inauguration, Master_Calendar, Medicine, onbase_prod, orinoco_base, orinoco_directory, orinoco_esig, orinoco_flow, orinoco_hr, owlcard, owlcard_test, PrivateEyeProd, PrivateEyeTest, ServiceAwards, SOFTLIC, TechFee, ThirdPartyAlert, Transients, VPAS
Expected end-user impact: During this time, services connecting to the databases listed above may go offline or need to be restarted during the maintenance.

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Server Maintenance
Description of change: OIT is making changes to enhance the security of FAU’s main website (www.fau.edu)
Downtime window start: 1/7/2021 5:00 AM
Downtime window end: 1/7/2021 5:30 AM
Affected services: primary FAU website (www.fau.edu)
Expected end-user impact: During this time, no end-user impact is expected. After the change, ​users will be forced to load www.fau.edu via https only

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Posted in Systems