** Update **
The OnBase production issue has been resolved, users are now able to log in.
We are currently investigating an issue preventing users from logging in to the OnBase production environment. More information will be reported as it becomes available.
We are currently investigating an issue preventing users from logging in to the OnBase production environment. More information will be reported as it becomes available.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/04/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single Sign-on Maintenance
Description of change: OIT will make changes needed to fix a filter.
Downtime window start: 2/4/2021 6:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.
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Voice Mail Server Maintenance
Description of change: OIT will be upgrading the software on the voicemail servers.
Downtime window start: 2/4/2021 9:00 PM
Downtime window end: 2/5/2021 12:00 AM
Affected services: Voice Mail and Voice Directory
Expected End-user impact: During this time, there will be approximately 1-2 minutes where callers will be unable to leave a voicemail or access the voice directory.
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Frevvo Production Server Update
Description of change: OIT will update Frevvo Forms Server to the newest version.
Downtime window start: 2/4/2021 5:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: Frevvo forms server, Admission Application Forms, COVID Attestation Form
Expected End-user impact: During this time, University forms will be offline. Users should be directed to try to submit again after the maintenance window.
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Server Upgrade
Description of change: OIT will be upgrading the operating system on 2 of its authentication servers.
Downtime window start: 2/4/2021 3:00 AM
Downtime window end: 2/4/2021 6:00 AM
Affected services: Active Directory
Expected End-user impact: During this time, authentication to AD may be delayed. There might be intermittent authentication issues on the Jupiter campus.
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OnBase transcript solution: Eprint replacement
Description of change: OIT will implement an OnBase transcript solution to replace Eprint EDI transcripts
Downtime window start: 2/4/2021 12:00 AM
Downtime window end: 2/4/2021 12:00 AM
Affected services: OnBase
Expected End-user impact: During this time, no end-user impact is expected. This is a new solution in OnBase
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User Manager Maintenance
Description of change: OIT will be adding a new view/process to User Manager to control the manual deprovisioning of Health email accounts from Workday.
Downtime window start: 2/4/2021 6:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: User Manager – Used by Help Desk and admin staff
Expected End-user impact: During this time, no end-user impact is expected.
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MYFAU is now back up and accessible.
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MYFAU currently unavailable. Issue is being investigated and will provide more information soon.
In the meantime, to access the most common links please use:
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/28/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Upgrade
Description of change: OIT will be upgrading one of its web servers.
Downtime window start: 1/28/2021 3:00 AM
Downtime window end: 1/28/2021 5:00 AM
Affected services: pubweb.fau.edu
Expected End-user impact: During this time, the website will be unavailable.
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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/21/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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uAchieve Maintenance
Description of change: OIT will be making code changes to student interface library to pull additional student attributes from Banner into uAchieve.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: uAchieve/DARS Degree Auditing
Expected End-user impact: During this time, the uAchieve site may be unavailable for a short period of time.
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Single Sign-on Maintenance
Description of change: OIT will be converting the InCommon metadata provider in Shibboleth from the legacy aggregate to their new MDQ service.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.
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Server Maintenance
Description of change: OIT will be applying updates to virtualization hosts.
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: Cisco meeting and videoconferencing services.
Expected End-user impact: During this time, the videoconferencing services will be unavailable.
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HPC Cluster Storage Addition
Description of change: OIT will be adding low priority storage to the HPC cluster as a means to offer additional storage for researcher scratch drives.
Downtime window start: 1/21/2021 5:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: HPC clusters
Expected End-user impact: During this time, no end-user impact is expected.
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Update Financial Aid Counselor Function for 2021
Description of change: OIT will be applying updates for 2021 : assign Financial Aid Counselors to students.
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.
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REDCap upgrade
Description of change: OIT will be upgrading RedCAP from 10.0.18 to 10.7.0 for security reasons.
Downtime window start: 1/21/2021 12:05 AM
Downtime window end: 1/21/2021 6:00 AM
Affected services: RedCAP
Expected End-user impact: During this time, RedCAP will be unavailable.
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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/07/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Database Maintenance
Description of change: OIT will be performing storage maintenance on the boc22mssqloit3 Microsoft SQL Cluster. Databases located on CIFS shares will be moved to iSCSI.
Downtime window start: 1/7/2021 3:00 AM
Downtime window end: 1/7/2021 7:00 AM
Affected services: The following databases on the boc22mssqloit3 cluster will be offline for a short period while moved:
collegeexpo_prod, eCollege, EMS, EMS_Master, FacStaffAlert, FAU_CIG, fsaATLAS, grantsERA, GRAS, inauguration, Master_Calendar, Medicine, onbase_prod, orinoco_base, orinoco_directory, orinoco_esig, orinoco_flow, orinoco_hr, owlcard, owlcard_test, PrivateEyeProd, PrivateEyeTest, ServiceAwards, SOFTLIC, TechFee, ThirdPartyAlert, Transients, VPAS
Expected end-user impact: During this time, services connecting to the databases listed above may go offline or need to be restarted during the maintenance.
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Server Maintenance
Description of change: OIT is making changes to enhance the security of FAU’s main website (www.fau.edu)
Downtime window start: 1/7/2021 5:00 AM
Downtime window end: 1/7/2021 5:30 AM
Affected services: primary FAU website (www.fau.edu)
Expected end-user impact: During this time, no end-user impact is expected. After the change, users will be forced to load www.fau.edu via https only
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The Starfish system is currently not displaying any connections including advisors and advising offices for students. The problem is being investigated and will update when we have more information.
The Office of Information will be updating the COVID-19 Health Check-in which is displayed when users login to Canvas and Workday. This upgrade will occur at 8 pm and last until 8:15 pm.
While not expected some users may have difficulty logging in and updating their health status during this time. If you have any trouble please try again after 8:15 pm.
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Storage Maintenance
Description of change: OIT will be performing maintenance on some backend storage.
Downtime window start: 12/22/2020 4:30 AM
Downtime window end: 12/22/2020 6:30 AM
Affected services: No downtime expected but there is a potential to affect:
All services dependent on NetApp storage, including major ones like:
all VM’s on Hyper-V
all VM’s on VMware
Some of the major services, but not limited to are:
Banner
OIM
Andi Shares
Ibiweb
MSSQL databases and services dependent on those
Network Registration
Grouper
Owlapp
Edocs
Papercut
…
The two Cluster switches will be upgraded, one at a time. VM hosts may see a pause in data transfer while volumes are failing over and back.
Expected End-user impact: During this time, no end-user impact is expected.
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Storage Maintenance
Description of change
OIT will be performing maintenance on some backend storage.
Downtime window start: 12/23/2020 3:30 AM
Downtime window end: 12/23/2020 6:30 AM
Affected services: No downtime expected but there is a potential to affect
All services dependent on NetApp storage, including major ones like:
all VM’s on Hyper-V
all VM’s on VMware
Some of the major services, but not limited to are:
Banner
OIM
Andi Shares
Ibiweb
MSSQL databases and services dependent on those
Network Registration
Grouper
Owlapp
Edocs
Papercut
…
The Cluster Update Wizard installs the Data ONTAP non-disruptively by performing a rolling upgrade, but VM hosts may see a pause in data transfer while a node is failing over and back.
Expected End-user impact: During this time, no end-user impact is expected.
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