OIT Systems Maintenance, Thurs. Dec 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/17/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************

Voice Server Maintenance
Description of change: ​OIT will be upgrading the software on the voice servers.
Downtime window start: 12/17/2020 7:00 PM
Downtime window end: 12/18/2020 3:00 AM
Affected services: Desk Phone Connectivity
Expected End-user impact: During this time, some phones may lose connectivity for 10-30 seconds while they switch to the backup servers.

*************************************************************************************

Database Maintenance
Description of change: OIT will be performing storage maintenance on the boc22mssqlfau2 Microsoft SQL Cluster. Databases located on CIFS shares will be moved to iSCSI.
Downtime window start: 12/17/2020 3:00 AM
Downtime window end: 12/17/2020 7:00 AM
Affected services: ​​The following databases on the boc22mssqlfau2 cluster will be offline for a short period while moved:
InternationalServices
COE Production
COE Development
propel
PSLA
ITNClient0310_samp
ITNCommon
ITNClient0310_prod
USA
FabLab
StudentAffairsDB
BDRegistrar​
Expected End-user impact: During this time, services connecting to the databases listed above may go offline or need to be restarted during the maintenance.

*************************************************************************************

Client Configuration Change
Description of change: ​OIT will be making a change to which computers receive VPN settings.
Downtime window start: 12/17/2020 5:00 AM
Downtime window end: 12/17/2020 5:00 AM
Affected services: ​Group Policy
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Research Computing Scheduler Upgrade
Description of change: Research Computing will be upgrading the scheduler used to control jobs on the cluster. This upgrade should resolve several problems preventing GUI and MPI applications from running correctly.
Downtime window start: 12/17/2020 8:00 AM
Downtime window end: 12/17/2020 5:00 PM
Affected services: ​Research Computing Cluster
Expected End-user impact: During this time, the cluster will be offline while we apply this update to all compute nodes, login nodes, images, and dependent services. ​

*************************************************************************************

Update applicant’s email on UG Application
Description of change: OIT will enable a new Appworx job for the Admissions Office to manually update ​an applicant’s email address on their UG application.
Downtime window start: 12/17/2020 3:00 AM
Downtime window end: 12/17/2020 7:00 AM
Affected services: None
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Snaplogic upgrade
Description of change: OIT will upgrade Snaplogic to the newest version
Downtime window start: 12/17/2020 12:00 AM
Downtime window end: 12/17/2020 5:00 AM
Affected services: ​All Snaplogic pipelines
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

Google Apps- including Owl Mail unavailable

Google Apps are currently experiencing an outage. Student Owl Mail email, YouTube, Google Drive, and other google services may not be available or you may not be able to login. We will update as google provides additional information.

OIT

Posted in Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Dec 3 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/03/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Server Upgrades – Pay-for-print (Papercut)
Description of change: Papercut will be migrated from the current production environment to a new production environment. As part of the upgrade, please take note: Papercut will be offline for 3 days, from 12/2/2020-12/4/2020, while all hardware and software is upgraded and tested.
Downtime window start: 12/2/2020 8:00 AM
Downtime window end: 12/4/2020 5:00 PM
Affected services: ​Papercut printing.
Expected End-user impact: During this time, users will not be able to use Pay-for-print (Papercut) services

*************************************************************************************
Server Maintenance
Description of change: ​OIT will be upgrading the firmware on its spam filters.
Downtime window start: 12/3/2020 3:00 AM
Downtime window end: 12/3/2020 4:00 AM
Affected services: ​Inbound FAU email. Outbound email via smtp.fau.edu
Expected End-user impact: During this time, sending email using smtp.fau.edu may fail.

*************************************************************************************
Add the Student HIPAA indicator column to OIM view
Description of change: OIT will add a student HIPAA indicator in the identity management system.
Downtime window start: 12/3/2020 3:00 AM
Downtime window end: 12/3/2020 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Confluence Upgrade
Description of change: OIT will upgrade our Confluence installation
Downtime window start: 12/3/2020 5:00 AM
Downtime window end: 12/3/2020 7:00 AM
Affected services: kb.fau.edu​
Expected End-user impact: During this time, KB.fau.edu (Confluence) used by OIT will be offline. ​

*************************************************************************************
Change Path of Home Directories HPC
Description of change: OIT is going to change IPA home directories to keep Ceph from enumerating invalid home directories
Downtime window start: 12/3/2020 5:00 AM
Downtime window end: 12/3/2020 5:30 AM
Affected services: ​Home directories on HPC
Expected End-user impact: During this time, no end-user impact expected.

*************************************************************************************

Posted in Systems

Pay-for-print unavailable due to maintenance – 12/2 at 8:00am – 12/4 at 5:00pm

The pay-for-print service will be unavailable due to maintenance and necessary upgrades starting Wednesday, Dec 2 at 8:00am until Friday, Dec 4 at 5:00pm.

During this time, you will not be able to submit print jobs via pay-for-print.

We apologize for any inconvenience this may cause.

OIT

Posted in Systems

[RESOLVED] Possible connectivity issues to network/Internet

*******UPDATE********
The issue have been resolved.
***************************************************************
We are currently experiencing issues with computers not being able to renew the DHCP lease (network connection). This can result in not being able to remotely connect to the computers or not being able to access the network/internet if you are on campus.
OIT is working on resolving this issues as soon as possible.
We apologize for the inconvenience this may cause.
Posted in Network and Telecom, Systems

[NETWORK OUTAGE RECOVERY] Late Friday Afternoon 4:15 through 5:30

FAU experienced unplanned network connectivity issues between 4:15 p.m. and 5:30 p.m. today. Network connectivity has been restored, but OIT may still be working to restore some services that may have been impacted.

Posted in Banner and Admin Systems, Instructional Technologies, Network and Telecom, Systems

[NETWORK MAINTENANCE] Boca Raton Campus – Sunday November 15th from 5:00 a.m. until 7:30 a.m.

OIT will be performing maintenance on core network equipment on the Boca Raton campus from 5:00 a.m. until 7:30 a.m. this upcoming Sunday. During this time there may be intermittent connectivity to networked services on the Boca Raton campus, connectivity from Boca Raton to the internet, and connectivity from Boca Raton to other campuses.

Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Maintenance, Thurs. Nov 12 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/12/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Database Maintenance
Description of change: OIT will apply the October 2020 Oracle patchset updates to all production databases
Downtime window start: 11/12/2020 3:00 AM
Downtime window end: 11/12/2020 7:00 AM
Affected services: Banner production: Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits
Workflow, uAchieve – DARS, FLVS, Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse: DWPROD-OwlDone, DWPROD-FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM: Account claiming, Password resets
MSOP Instance:
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone​​​
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

*************************************************************************************
Confluence Upgrade
Description of change: OIT will upgrade Confluence to the latest version
Downtime window start: 11/12/2020 5:00 AM
Downtime window end: 11/12/2020 7:00 AM
Affected services: kb.fau.edu​
Expected End-user impact: During this time, Confluence (kb.fau.edu) will be offline.
​
*************************************************************************************

Copy Decrypted AP Files to Admissions Folder on ANDISEC
Description of change: OIT will apply a new process for loading AP test scores for Admissions Office
Downtime window start: 11/12/2020 3:00 AM
Downtime window end: 11/12/2020 5:00 AM
Affected services: None
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Insert school codes into SWREDIT table
Description of change: OIT will make some changes to the SWREDIT table in Banner to insert school codes.
Downtime window start: 11/12/2020 3:00 AM
Downtime window end: 11/12/2020 5:00 AM
Affected services: ​Sending out EDI Transcript Requests
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
OnBase Registrar Form for Change of Name
Description of change: OIT will release new Registrar form and workflow for Change of Name form​.
Downtime window start: 11/12/2020 12:00 AM
Downtime window end: 11/12/2020 12:00 AM
Affected services: OnBase​
Expected End-user impact: During this time, no end-user impact is expected. After the change, students will be able to securely submit change of Name request, which will ease workflow for students and Registrar office.

*************************************************************************************
Residency Code Updates
Description of change: OIT will update residency query to post back to the correct SGDSTDN record.
Downtime window start: 11/12/2020 12:00 AM
Downtime window end: 11/12/2020 12:00 AM
Affected services: Owl Residency Custom App
Expected End-user impact: During this time, no end-user impact is expected. After the change a better and more accurate process will be in place for students and Residency team.

*************************************************************************************
Update Degree Applicable Package
Description of change: OIT will update code to provide more accurate degree applicable courses for students
Downtime window start: 11/12/2020 12:00 AM
Downtime window end: 11/12/2020 12:00 AM
Affected services: ​Banner
Expected End-user impact: During this time, no end-user impact is expected. After the change, more accurate degree applicable courses will be available for students. ​

*************************************************************************************

Posted in Banner and Admin Systems, Systems

[RESOLVED] OIT Help Desk Ticketing System Unavailable

UPDATE: The emergency maintenance has been completed and the OIT help desk system is back online.

***********************************************************

The OIT Help Desk ticketing system is currently unavailable due to emergency maintenance performed by the vendor. We expect the system to be back online momentarily.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

Wellness Attestation Report not currently updating

We have identified an issue with the Attestation reports updating properly. Please disregard the overdue email notifications you may have received. We are working to resolve as soon as possible.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized, Workday