OIT Systems Maintenance, Thurs. Oct 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/29/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Enable additional security controls for Microsoft Teams
Description of change: ​OIT will be enabling additional controls for Teams to allow users to select a higher level of security
Downtime window start: 10/29/2020 6:00 AM
Downtime window end: 10/29/2020 6:05 AM
Affected services: Microsoft ​Teams
Expected End-user impact: During this time, no end-user impact is expected. After the change ​existing Teams will be able to enable guest access

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Server Upgrades
Description of change: OIT will be upgrading Papercut production from 20.0.0 to 20.0.4 in order to fix a bug that is in the 20.0.0 software.
Downtime window start: 10/29/2020 4:00 AM
Downtime window end: 10/29/2020 7:00 AM
Affected services: ​Papercut printing
Expected End-user impact: During this time, users will not be able to print using the FAU Pay-for-Print service.

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Server Maintenance
Description of change: ​OIT will be performing maintenance on 2 web/app servers.
Downtime window start: 10/29/2020 3:00 AM
Downtime window end: 10/29/2020 6:00 AM
Affected services: boc22cfprod1: expo, cfadmin, SecureRedirect, Directory, Crosswalk, FacStaffAlert, NetLookup, ServiceAwards, Transient, SoftLic, TechFee, VPAS, GradeMan, OBIGen, SoarIn4​, tuna1p: https://atlantic.fau.edu/library/admin, https://atlantic.fau.edu/FrevvoAPI,
https://atlantic.fau.edu/library/capstone/capstoneStudent/create, https://atlantic.fau.edu/library/admin/etd/student/create​
Expected End-user impact: During this time, services hosted by these servers will experience downtime. Ideally we only expect about 10-15 minutes of downtime for each server.

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Sensitive info purge from Banner database
Description of change: ​Create a process to purge Banner sensitive info such as SSN, driver’s license records, direct deposit records of non-students, non employees, and applicants that applied more than five years ago.
Downtime window start: 10/29/2020 12:00 AM
Downtime window end: 10/29/2020 12:00 AM
Affected services: ​Banner tables
Expected End-user impact: During this time, no end-user impact is expected. Sensitive information will be deleted from Banner database

Posted in Banner and Admin Systems, Systems

FAU Virtual Apps Maintenance – Thurs Oct. 22 from 4AM to 7AM

OIT will be performing maintenance on FAU’s virtual apps infrastructure on Thursday, October 22 from 4AM-7AM.

Apps.fau.edu will be intermittently unavailable during this time.

Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. Oct 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/22/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrades – Pay-for-Print
Description of change: OIT will be upgrading Papercut production from 20.0.0 to 20.0.4 in order to fix a bug that is in the 20.0.0 software.
Downtime window start: 10/22/2020 4:00 AM
Downtime window end: 10/22/2020 7:00 AM
Affected services: ​Papercut printing – Pay for print
Expected End-user impact: During this time, users will not be able to print using Pay-for-Print.

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Server Upgrade – Active Directory
Description of change: ​OIT will be upgrading the operating system on 4 of its authentication servers.
Downtime window start: 10/22/2020 3:00 AM
Downtime window end: 10/22/2020 6:00 AM
Affected services: ​Active Directory
Expected End-user impact: During this time, authentication to Active Directory may be delayed, possible intermittent authentication issues on Davie and FTL campus.

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Server configuration change – Storage
Description of change: ​​​OIT will be modifying parameters of the storage system to increase security
Downtime window start: 10/22/2020 6:00 AM
Downtime window end: 10/22/2020 6:05 AM
Affected services: ​All services
Expected End-user impact: During this time, no end-user impact is expected​.

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Routine server maintenance – OnBase
Description of change: OIT will be changing the client timeout for OnBase to be more inline with the Single Sign on timeout.
Downtime window start: 10/22/2020 6:00 AM
Downtime window end: 10/22/2020 7:00 AM
Affected services: ​OnBase
Expected End-user impact: During this time, no end-user impact is expected.

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Windows configuration and deployment system upgrade
Description of change: OIT will be upgrading the system providing configuration, deployment and updates to Windows clients to the latest version.
Downtime window start: 10/22/2020 3:00 AM
Downtime window end: 10/22/2020 6:30 AM
Affected services: ​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version​
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from SCCM will be unavailable
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Posted in Systems

[Resolved]Remote Desktop issues

We have identified the issue and it has been resolved. Please reboot your laptop or home computer, connect to VPN, and then try to Remote Desktop to your computer again.

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We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.

OIT

Posted in Network and Telecom, Systems, Uncategorized

[NETWORK MAINTENANCE] Possible momentary SSO disruptions early a.m. October 14th

OIT will be performing network maintenance tomorrow. While most production services will be unaffected, due to the nature of the maintenance Single sign-on (SSO) may have a couple of momentary disruptions between 5:45 a.m. and 7:00 a.m. in the morning. As SSO is used to login to FAU services, it is possible that a small number of authentication attempts will fail momentarily. If this occurs, access should succeed upon trying again.

Posted in Canvas / LMS, Systems, Workday

OIT Systems Maintenance, Thurs. Oct 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/15/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – Success Network (Starfish)
Description of change: OIT will be adding data ​storage space to a backend processing server for the Success Network (starfish).​
Downtime window start: 10/15/2020 5:00 AM
Downtime window end: 10/15/2020 7:00 AM
Affected services: ​Success Network/Starfish Advising web site components
Expected End-user impact: During this time, no end-user is expected. However, if downtime is necessary to correct problems, then students cannot make appointments with advisors and advisors cannot document their appointments.

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Banner 8X/XE Financial Aid Regulatory upgrade/admin pages releases
Description of change: ​This upgrade release and administrative pages release are required for regulatory compliance.
Downtime window start: 10/15/2020 3:00 AM
Downtime window end: 10/15/2020 7:00 AM
Affected services: ​Banner Financial Aid will be unavailable during the maintenance window
Expected End-user impact: ​During the brief downtime, users may receive an error message when uding the administrative pages.

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Server configuration change
Description of change: ​OIT will be modifying parameters of the storage system at NWRDC to increase security
Downtime window start: 10/15/2020 6:00 AM
Downtime window end: 10/15/2020 6:05 AM
Affected services: ​All services at Northwest
Expected End-user impact: During this time, no end-user impact is expected​.

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Research Computing Master Node Move
Description of change: OIT is updating research computing master nodes ip address.
Downtime window start: 10/15/2020 5:00 AM
Downtime window end: 10/15/2020 6:00 AM
Affected services: Koko HPC Cluster​
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Research Computing, Systems

[RESOLVED] NWRDC Virtual infrastructure temporarily unavailable

** Update **

We have resolved the issue that caused the NWRDC unavailability.  All systems are back online and functional.

 

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We are currently investigating a problem that are making virtual machines unavailable.  We apologize for the inconvenience.

 

Posted in Systems

NWRDC Virtual infrastructure temporarily unavailable

We are currently investigating a problem that are making virtual machines unavailable.  We apologize for the inconvenience.

 

Posted in Systems

[SERVICE DISRUPTION] Outlook email and Office 365 Applications” is locked [SERVICE DISRUPTION] Outlook email and Office 365 Applications

Microsoft is currently experiencing disruptions with several Office 365 services. These services include: Outlook email, Microsoft Teams, Sharepoint, and other Office 365 services. We do not currently have an ETA from the vendor for when the issue will be resolved at this time.

Posted in Email, Systems

OIT Systems Maintenance, Thurs. Oct 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/08/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Upgrade Mediasite Archive
Description of change: OIT will be upgrading the Mediasite Application on the archive server to the latest release
Downtime window start: 10/8/2020 6:00 AM
Downtime window end: 10/8/2020 7:00 AM
Affected services: Mediasite Archive
Expected End-user impact: During this time, the Mediasite Archive web service will be periodically unavailable.

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Upgrade and enable new functionality with the Azure directory sync tool
Description of change: OIT will be updating and configuring the Azure AD sync service to enable new functionality
Downtime window start: 10/8/2020 3:00 AM
Downtime window end: 10/8/2020 5:00 AM
Affected services: All 365 services
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Educational Technologies, Systems