Vendor maintenance has been completed.
—————————————————————
The Starfish Advising Software (aka Success Network) will be unavailable due to vendor maintenance on Saturday 11/18/17 from 12:15 A.M. to 8:15 A.M. (EST). During these 8 hours, the system will be unreachable and the site will generate an error.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/16/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
************************************************************************************
Blackboard Server Maintenance
Description of change: Migrate Blackboard production database server to new hardware.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Blackboard production
Affected systems: bbloracle
Expected End-user impact: Users will not be able to login to the affected systems.
*************************************************************************************
Management system migration and OS upgrade
Description of change: OIT will be upgrading the OS of a management system used by college and departmental IT personnel (adcon)
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: adcon
Affected systems: adcon
Expected End-user impact: adcon will be unavailable during the window
*************************************************************************************
The single sign on system will be updated at 1 am November 10, 2017. This may briefly affect users authenticating to Workday, Canvas, OwlApps, and other services.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/09/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
************************************************************************************
Database Maintenance – MyFAU
Description of change: Migrating MyFAU (LUMP on mcoracle) database from Oracle Linux 5 to Oracle Linux 7 and moving from 131.91.20.0 subnet to 10.19.20.0.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: MyFAU
Affected systems: mcoracle
Expected End-user impact: During this time, the MyFAU portal will be unavailable.
*************************************************************************************
Server Maintenance – OwlDone, SPOT, & OIM
Description of change: We will be moving the IP for several virtual servers from the old load balancer to the new load balancer hardware.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM, OwlDone and Spot
Affected systems: boc22igdadmp.fau.edu, boc22oimintp.fau.edu, boc22webprod.fau.edu
Expected End-user impact: During this time, maintenance window SPOT, Owldone and OIM services will be unavailable.
*************************************************************************************
Server Maintenance – Filelocker & Papercut
Description of change: We will be moving the IP for papercut.fau.edu, and filelocker.fau.edu from the old load balancer to the new load balancer hardware.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: filelocker and papercut
Affected systems: filelocker.fau.edu, papercut.fau.edu
Expected End-user impact: During this time, filelocker and papercut will be unavailable. Filelocker users will not be able to access shared files during the outage. Users will not be able to print using the papercut service.
*************************************************************************************
Server Chassis Maintenance – SSO
Description of change: OIT Systems team will be replacing a suspected faulty storage controller on one of our dell server chassis.
Downtime window start: 3:30 AM
Downtime window end: 5:30 AM
Affected services: SSO, DHCP, DNS, LDAP, Network Monitoring
Affected systems: Boca 96 VRTX, BOC96HV01, BOC96HV02, BOC96ESXI01, BOC96ESXI02, boc96dns, dhcpboc1, dhcpboc18, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p
Expected End-user impact: During this time, services listed above will be unavailable during the maintenance window. Most services are redundant, however SSO may be intermittently unavailable.
*************************************************************************************
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/02/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*************************************************************************************
Server Maintenance
Description of change: OIT will be moving the IP for papercut.fau.edu, and filelocker.fau.edu from the old load balancer to the new load balancer hardware.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: filelocker and papercut
Affected systems: filelocker.fau.edu, papercut.fau.edu
Expected End-user impact: During this time, filelocker and papercut will be unavailable. Filelocker users will not be able to access shared files during the outage. Users will not be able to print using the papercut service.
*************************************************************************************
An issue that was preventing playback of Mediasite Catalog Lecture Capture presentation videos has been resolved.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/19/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*************************************************************************************
Server Maintenance – Virtualapps system maintenance
Description of change: A security update is being applied to the system
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: virtualapps.fau.edu
Affected systems: netscaler gateway for virtualapps
Expected End-user impact: During this time, users will be unable to use any virtual apps that are being served out by the virtualapps.fau.edu site.
************************************************************************************
Server Maintenance – Windows configuration and deployment system upgrade
Description of change: The system providing configuration, deployment and updates to Windows clients will be upgraded to a newer OS version
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: OS deployments, app installs, windows updates from SCCM
Affected systems: boc22sccm
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from SCCM will be unavailable
*************************************************************************************
Application Maintenance – Workday Location Improvements
Description of change: We are deploying changes that will improve accuracy to our Workday Locations information provided by our Campus Operations and Building management team.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Workday, AssetWorks,
Affected systems: boc22devproc, Workday
Expected End-user impact: During this time, no end user impact is expected
*************************************************************************************
Server Maintenance – Banner Upgrades/Patches
Description of change: OIT will be installing several Banner upgrades and patch releases on Thursday, October 19, 2017.
The Financial Aid office has requested the installation of the Financial Aid administrative version 9.3.4 administrative pages as a means to bring production up-to-date for distribution of funds. These releases serve as pre-requisites and co-requisites for the requested administrative pages.
Pre-Requisite releases: General 8.9.2 upgrade and 8.9.2.1 patch, Admin Common version9.3.7 administrative pages, General version 9.3.5 administrative pages, Financial Aid version 9.3.4 administrative pages
Co-Requisite releases: Student 8.13.2 upgrade, Student 9.3.6 administrative pages, Accounts Receivable 8.5.3 upgrade, Accounts Receivable 9.3.4 administrative pages
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All Banner Services
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner.
*************************************************************************************
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/05/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
************************************************************************************
FAU NetID Systems Maintenance
Description of change: OIT will be performing maintenance on the FAU NetID system. During the maintenance window, users may not be able to use the accounts.fau.edu portal.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle identity manager (OIM), account claiming
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact: During this time, users may not be able to use the accounts.fau.edu portal.
*************************************************************************************
Account Claiming Self Service Update
Description of change: Applying updates to the Account Claiming Self Service Portal, https://accounts.fau.edu.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu
Affected systems: boc22oimwebp1, boc22oimwebp2
Expected End-user impact: During this time, users may not be able to use the accounts.fau.edu portal.
*************************************************************************************
Server Maintenance
Description of change: We will be moving the IP for apply.fau.edu, and atlantic.fau.edu from the old load balancer to the new load balancer hardware.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Apply.fau.edu and services residing on atlantic.fau.edu will not be available for 5-10 minutes while the IP is migrated to the new hardware.
Affected systems: apply.fau.edu, atlantic.fau.edu
Expected End-user impact: Prospective students applying to the university during the maintenance may receive an error message.
*************************************************************************************
Storage Maintenance
Description of change: OIT will be performing maintenance on some backend storage. No end-user impact is anticipated.
Downtime window start: 3:30 AM
Downtime window end: 6:30 AM
Affected services: No services will be affected. The Cluster Upgrade wizard installs the Data ONTAP non-disruptively by performing a “rolling upgrade” which fails over a node, installs the new software and then fails it back before moving onto the next node.
Affected systems: The NetApp cluster being upgraded is boc22naclm01.
Expected End-user impact: During this time, end-users may see a pause in data transfer while a node is failing over or back.
*************************************************************************************
Management system migration and OS upgrade
Description of change: OIT will be upgrading the OS of a management system used by college and departmental IT personnel (adcon)
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: adcon
Affected systems: adcon
Expected End-user impact: During this time, adcon will be unavailable
*************************************************************************************
Upgrade to the deployment and Windows client management server (SCCM)
Description of change: OIT will be upgrading the System Center Configuration Manager server (boc22sccm) to version 1706. SCCM clients may update to version 1706 over the next week.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: All OS/application/windows update deployments from boc22sccm
Affected systems: boc22sccm
Expected End-user impact: All OS/application/windows update deployments from boc22sccm will be unavailable during the upgrade
*************************************************************************************
Banner Grade Submission (eGrades) will be upgraded to improve performance and allow grading of courses with up to 2,000 students.
The University Form server (forms.fau.edu) must be taken offline for immediate maintenance from 9:30 pm to 10:30 pm September 28, 2017. During the maintenance process many forms used across the University will be unavailable including the Undergraduate Admissions Application, Graduate Admissions Application, Immunization Form, parts of Employee On-boarding, and numerous others.
We will update this post once the maintenance is completed.