OIT Systems Maintenance – Thurs. Feb 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/15/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Oracle Identity Manager Patch
Description of change: OIT will be applying Weblogic patch 18057437 to Oracle Identity Manager to fix a bug.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager​
Affected systems: boc22oimp1 and boc22oimp2​
Expected End-user impact: During this time, password resets will be unavailable during the restarts.​

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Duo Security Account Sync
Description of change: OIT will be improving the process of creating user accounts in Duo Security.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: grouper.fau.edu
Affected systems: grouper.fau.edu
Expected End-user impact: During this time, no end user impact is expected we will create provisioning user accounts from LDAP into Duo and will not be shutting any off. This will sync the users first and last names and their group membership. (employee, faculty, administrator)

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Server Upgrade and Maintenance
Description of change: OIT will be increasing the computing resources and updating servers associated with Identity Management
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: OIM and any other servers depending on the production OUD (Oracle Unified Directory) LDAP servers for information may be affected. These include, but are not limited to: OIM user information updates. Server logins based on LDAP authentication to OUD​. Appliance logins based on LDAP authentication to OUD. Web applications based on LDAP authentication to OUD.
Affected systemsboc22oudp, boc22oudp01, boc22oudp02
Expected End-user impact: During this time, no end user impact is expected. These servers are highly available and the end user on a properly configured LDAP client should not notice any downtime as the upgrade will be done on each backend server separately.

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Posted in Systems

Office 365 DKIM Maintenance – COMPLETED

We will be performing maintenance on how Office 365 signs email for users with “@fau.edu” addresses. This will be a transparent change, no end user interaction is required.

 

Maintenance is completed. If you have any issues with sending email through Office 365 please open a ticket with the Help Desk with all relevant details.

Posted in Email, Systems

Flashgordon DKIM Signing Maintenance – COMPLETED

We will be configuring DKIM signing on flashgordon shortly. During the configuration the mail delivery service may be restarted multiple times. If you have issues sending mail through flashgordon please wait 10-15 minutes and then try again.

 

Maintenance is complete, if you experience any issues sending email through flashgordon please open a ticket with the help desk.

Posted in Email, Systems

[Completed] WordPress Maintenance

WordPress Maintenance has been completed

Posted in Systems

OIT Systems Maintenance, Thurs. Feb 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/01/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Updates to Self Service Account
Description of change:  OIT will apply patches to the backend systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner, OIM
Affected systems: Banner Database, boc22oimp1, boc22oimp2
Expected End-user impact: During this time no end-user impact is expected.

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Duo Security Upgrade
Description of change: OIT will be performing an upgrade to the Single Sign On 2Factor system. This is a cloud upgrade and users should not experience any differences.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Single Sign On, BHRIC, and all Single Sign On Services.
Affected systems: Duo Security
Expected End-user impact: During this time no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

[RESOLVED] – Malwarebytes Update causing network connectivity issues

UPDATE:

Today at 1:55PM, Malwarebytes released v.12 update that has fixed the network connectivity problem. OIT has tested the update and can confirm that it resolves the issues.

We highly recommend rebooting your computer at your earliest convenience after the update is installed.

If you continue to experience issues, please contact the OIT Help Desk for assistance.
561.297.3999 or helpdesk.fau.edu

OIT

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Earlier today Malwarebytes released a signature update that is causing computers to lose network connectivity. This is a widespread issue and are affecting anyone who has Malwarebytes installed.

The temporary workaround is to disable Malicious Web Protection under Settings. This will restore network connectivity. Once Malwarebytes releases a new update the Malicious Web Protection feature should be turned on again.

We will be monitoring the status of this issue and apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Single Sign On System Maintenance

The University Single Sign On System will briefly undergo maintenance from 12:10 am to 12:20 am Saturday January 27. During this period users may be unable to login to Workday, Banner Self Service, Google Applications, Office 365, Ezproxy, and other Single Sign On supported services.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Systems, Video Conferencing, Workday

[Resolved] Sympa lists are currently down

Sympa mailing lists are functioning normally.

OIT

Posted in Systems

OIT Systems Maintenance – Thurs. Jan 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/25/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Single Sign On Upgrade
Description of change:  Single Sign On will be updated to prompt users to provide important information when login in to specific sites and services.​​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Single Sign On – All services such as Banner Self Service, Workday, Canvas, Office 365, and others which use Single Sign On​
Affected systems: shibboleth1p, shibboleth2p, shibboleth3p
Expected End-user impact:  During this time, users may have difficulty logging into Canvas, Workday, Self Service and other services while upgrades are being performed. ​

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Updates to Self Service Account
Description of change:  We are applying patches to the backend systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner, OIM
Affected systems: Banner Database, boc22oimp1, boc22oimp2
Expected End-user impact:  During this time no end-user impact is expected.

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Oracle Server Maintenance
Description of change: ​OIT will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance, MyFAU, Blackboard
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora​05, boc22ora07, odsprod, mcoracle, bbloracle
Expected End-user impact:  During this time services listed above will be unavailable at times.

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Security Enhancements for public facing IIS servers.
Description of change:  OIT is changing the cryptographic protocols that are allowed for IIS servers that are public facing. Beginning on the 25th only TLS 1.2 will be allowed to those servers. The servers will still be able to use other protocols, but the servers no longer be able to accept any protocol other than TLS 1.2.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services:  Various. Mostly *.fau.edu websites hosted on Windows Servers running IIS. See Affected Systems for a list of IIS servers that will be affected.
Affected systems: ADCON, BBC, BOC22BANRDBRKR1, BOC22BANRDBRKR2, BOC22CFDEV1, BOC22CFDEV2, BOC22CFPROD1, BOC22CFPROD2,
BOC22DEVEMS, BOC22DMS01, BOC22FINAID, BOC22FUSION, BOC22HOU3, BOC22IEA1, BOC22IEADEV1, BOC22KOFAXCAP, BOC22KOFAXCAPT,
BOC22RDWEB, BOC22SATRANE, BOC22TALWEB1, BOC22TALWEB2, BOC22TALWEBDEV1, BOC22TALWEBDEV2, BOC22WAPPORTAL, BOC22WAPSPF,
BOC22WEB5, BRAIN, CONTROLLER, DORSRV1, DORSRV2, ECHOAPI, ECHOAPITEST, ECHOPROC1, ECHOPROC6, ECHOPROC7, ECHOPROC8, ECHOTEST,
ECHOWEB, FAUWEB5, FAUWEB6, ISS, ISSDEV, NWRDCREMOTECON, PINKY, SCOM, XITRACS, XITRACSTEST, YAKKO​
Expected End-user impact:  During this time, systems will be unavailable when the servers are rebooted for changes to take effect. Afterwards clients will need to be running an OS/Browser that supports TLS 1.2 to connect to the services hosted on these systems.

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Posted in Banner and Admin Systems, Instructional Technologies, Systems

[Resolved] Frevvo is currently down

Frevvo has now been restored, as have the dependent services.

 

The Frevvo form server is currently down.  This impacts, but is not limited to, the following:

  • Graduate Admissions Application
  • Undergraduate Admissions Application
  • Frevvo forms created under the fau.edu tenant

We are currently investigating the cause and will provide updates as they are available.

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday
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