TutorTrac is currently experiencing problems and periodically becoming unavailable. We are working with the vendor to have it resolved as soon as possible.
[Resolved] TutorTrac Currently Unavailable
[RESOLVED] Account Activation is currently unavailable
The issue has been resolve and Account Activation is now available.
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We have identified an issue with the account activation process and will be performing emergency maintenance to resolve the issue at 9am this morning. Please wait to activate your FAU account until we update this status.
We apologize for any inconvenience.
OIT
Posted in Systems, Uncategorized
Emergency Maintenance – Account Self Services – Aug 31 at 10:00PM
OIT will be applying patches and restarting the Account Self Services application to improve functionality and performance.
Maintenance is scheduled for tonight (Thursday, Aug 31) between 10:00pm – 11:00pm. During this time we do not anticipate any end-user impact.
OIT
Posted in Systems
[RESOLVED]EMS Master Calendar is down.
We are working with the vendor to find the exact cause of this issue and correct it ASAP.
Posted in Systems
OIT Systems Maintenance – Thurs. Aug 31, from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/31/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Application Maintenance – Accounts Self Services Portal
Description of change: OIT will be applying new updates to the accounts.fau.edu website.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Accounts Self-Services portal – accounts.fau.edu
Affected systems: BigIP, boc22oimwebp1, boc22oimwebp2
Expected End-user impact: During this time, users might not be able to claim accounts or reset their passwords.
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Posted in Systems
[RESOLVED] Starfish Advising System Currently Unavailable
Starfish is now available.
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The Starfish Advising System is currently unavailable. We are working with the vendor to restore services as quickly as possible.
OIT will provide updates as they are made available.
Authentication System Maintenance
The single sign-on authentication system will be partially unavailable from 3:00 am to 4:00 am Thursday August 18th, 2017. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Canvas, Self Service, Office 365, Owlapps, and Workday.
University Form Server Update
The Univesity form server (Frevvo) will be offline from 5 am to 6 am Wednesday August 16, 2017 for maintenance. Please report any issues during or after this time to https://helpdesk.fau.edu/.
Emergency maintenance: mail server upgrades
Main fau mailservers are being incrementally upgraded to fix a bug. Impact should be minimal as most mail clients will retry and get a working mailserver. The mail hostnames that may be affected are as follows: smtp.fau.edu, smtpxy.fau.edu, bertx.fau.edu, berty.fau.edu, boc22esa02.fau.edu, nwesa02.fau.edu
We apologize for the inconvenience.
[RESOLVED]TouchNet: The Payment Processing system is currently unavailable
TouchNet is now available.
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TouchNet the payment processing system is currently unavailable. The issue has been identified and are working to resolve it as soon as possible. We expect the issue to be resolved by this afternoon and will post an update when available.
We apologize for any inconvenience.
FIS/OIT