The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.
Complete: Single Sign On Maintenance
Research Computing Health Environment Maintenance
Office of Information Technology Research Computing will be performing systems maintenance on Thursday 08/03/2017 and Friday 08/04/2017 from 12:00 AM to 5:00 AM. The following systems will be specifically impacted:
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Server maintenance – Jupiter BHRIC Storage Upgrade
Description of change: We will be upgrading the Compellent storage
Downtime window start: 12:00 AM
Downtime window end: 5:00 AM
Affected services: BHRIC Profiles, VMs, shares
Affected systems: Jupiter Compellent
Expected End-user impact: No expected user impact. Each site has two controllers. As one upgrades the other takes over.
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Server maintenance – Boca BHRIC Storage Upgrade
Description of change: We will be upgrading the Compellent storage
Downtime window start: 12:00 AM
Downtime window end: 5:00 AM
Affected services: BHRIC Profiles, VMs, shares
Affected systems: Boca Compellent
Expected End-user impact: No expected user impact. Each site has two controllers. As one upgrades the other takes over.
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Posted in Network and Telecom, Systems
Network Maintenance – Jupiter Campus 8/4 5:30am – 6:30am
OIT will be performing network maintenance in Jupiter on Friday, August 4 from 05:30 a.m. until 6:30 a.m. Due to the nature of the maintenance, users may experience an intermittent network outage lasting approximately 5 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.
Thank you
Posted in Network and Telecom, Systems
OIT Systems Maintenance, Thurs. Aug 3 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/03/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Maintenance – Mail Routing changes
We will be changing the way email is routed from our on-premises servers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: On-Premises Exchange
Affected systems: ExchangeCA01.ad.fau.edu, ExchangeCA03.ad.fau.edu, ExchangeCA04.ad.fau.edu,
Expected End-user impact: During this time, minimal impact on users is expected. Sending an email through our on-premises exchange transport servers may fail when the service is restarted. Office 365 will not be affected.
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Application maintenance – Single Sign On Page Adjustments
The Office of Information technology will be making small adjustments to the login system to improve usability and reliability
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Shibboleth, CAS, SSO
Affected systems: shibboleth1p, shibboleth2p
Expected End-user impact: During this time, users may be redirected to wordpress.fau.edu during this period. Single sign on will fail over between each server when they restart.
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Server maintenance (Davie campus) – Update Switch Firmware
OIT will be updating the firmware on a switch.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: The following services for the Davie campus:
Active Directory, Papercut, SCCM, DHCP, DNS, LDAP,
Affected systems: dav90hv01, dav90hv02, dav90pcprt01, dav90sccmdp01, davdcfau01, davdcirm01, dhcpdav1, dnsdav1, ldapdav1
Expected End-user impact: During this time, the affected systems will not be available during the change window.
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Server maintenance – Identity Management Systems (idm.fau.edu)
OIT is moving the idm.fau.edu server to a more suitable network for its usage.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: The IDM webpage
Affected systems: idm.fau.edu
Expected End-user impact: During this time, users may not be able to login to the idm site for a few minutes while the IP is changed
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Server maintenance
We are moving several servers to a more suitable network for their usage.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
OIT Units involved in the change Systems, fauapps
Affected services: owlapp and gradrates.
Affected systems: owlapp.fau.edu, gradrates.fau.edu,
Expected End-user impact: During this time, owlapp and gradrates may be unavailable for a minute while DNS is pushed to point to the new IPs. As such some users may experience connection issues while trying to access these servers.
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OIT Systems Maintenance, Thurs. July 27 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/27/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server maintenance – Certification Authority OS Upgrade
Description of change: We will be upgrading the operating system of our internal certification authority server.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Internal certificate services (requesting new cert, renewing, crl checking).
Affected systems: BOCCA01.ad.fau.edu
Expected End-user impact: During this time, there may be unintended outages, e.g. SCCM may not be able to push software/updates during this window as it relies on certificates for encrypted communication between distribution points and endpoints. Any internal services that rely on certificates for encypted commuication will fail or present a warning of an untrusted certificate.
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Server Maintenance – Webnet server migration
Description of change: We are moving the webnet servers to a more suitable network for their usage.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Monitors that may be monitoring webnet4 through webnet8
Affected systems: webnet4 through webnet8
Expected End-user impact: During this time we do not expect any end user impact. Some monitoring services may show the fau site as down while dns is changed. The FAU site will be up during this time.
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Posted in Systems
[RESOLVED]Password changes/resets are currently unavailable
Password changes and resets are functioning and the issue is resolved.
We apologize for any inconvenience.
OIT
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Password changes/resets are currently experiencing extended delays. We recommend holding off changing your password until further notice.
We are working with due diligence to resolve this issue.
We appreciate your patience during this time.
OIT
[Complete] Single Sign On Upgrade
The Single Sign On System was upgraded early this morning. Please report any issues to the HelpDesk (https://helpdesk.fau.edu).
OIT Systems Maintenance, Thurs. July 20, from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/20/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Application maintenance – Single Sign On Upgrade
Description of change: The single-sign on system used by most FAU users when logging into websites will be upgraded to provide an improved user experience.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Single Sign On, Canvas, Banner, Workday, and all web based applications using Single Sign On
Affected systems: BigIP, shibboleth1p.fau.edu, shibboleth2p.fau.edu
Expected End-user impact: During this time, no downtime with single-sign on is expected.
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Server Maintenance – cuttlefish server migration
Description of change: We are moving the server named cuttlefish to a different network more suited for its use.
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services: nagios, logins to other boxes, various scripts
Affected systems: cuttlefish, nautilus
Expected End-user impact: During this time, OIT internal users who rely on cuttlefish will probably experience various connection issues as overlooked firewall issues may need to be resolved throughout the day. The Opsview nagios interface that user services and operations rely on for system and network status may be awry as well.
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Server maintenance – Directory server network migration
Description of change: We are moving services between networks
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: DSEE LDAP
Affected systems: ldapboc0, ldapboc1
Expected End-user impact: During this time we do not anticipate any end-user impact; however, the following services might be intermittently unavailable:
IDM, dhcp, frevvo, piwik, privateeye, privateeyetest, fauvcp, kiosk, swifttickets, notify, webferret, baselinelistentest, baselinelisten, macverter, sso-module, phonebill2, chessboard, mfa, password, pt, ach, netreg
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Server maintenance – BHRIC Compellent Upgrade
Description of change: OIT is upgrading the BHRIC Storage cluster
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services: BHRIC DFS (user profiles) and VM storage
Affected systems: boc22-em, boc22-s-compellent-1, boc22-s-compellent-2
Expected End-user impact: During this time no end-user impact is expected.
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Server maintenance – Banner patches
Description of change: OIT will be performing patches to the Banner system to provide up-to-date functionality in Banner 8 and additional supporting infrastructure for Banner XE
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner INB will be unavailable for a brief period of time during the installation of the two upgrades but the effects on the user population should be minimized because it will take place during the maintenance window at which time Banner accessibility is usually diminished
Affected systems: Banner 8 General module in production, Banner 8 Student module in production
Expected End-user impact: During this time, Banner INB will be unavailable for a brief moment
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[COMPLETED] Network Maintenance – Boca Raton and HBOI Campuses
The network maintenance scheduled for this morning has concluded and initial testing of core services has been completed. All services are expected to be operating normal at this time.
[RESOLVED] Office 365 Authentication Issues
***UPDATE***
The authentication issue related to Office 365 applications has now been resolved.
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We are experiencing issues with authentication related to Office 365 applications including Outlook Web Access and Sharepoint. We are aware of the issue and investigating.