** UPDATE **
All services are operating normally at this time.
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We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.
OIT will be performing network maintenance on the Boca Raton and Harbor Branch Oceanographic Institute campuses from 4:00 a.m. until 7:00 a.m. Maintenance at Harbor Branch campus is expected to be completed before 5:00 a.m. During the maintenance window, connectivity will be sporadic including 10-15 minute outages affecting network services and internet connectivity on the Boca Raton and HBOI campuses. We will post an update when all maintenance is concluded.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/13/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server maintenance – ANDISec file server
Description of change: OIT will be migrating a file server from one platform to another. The file server will be unavailable during the window
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: file shares on andisec
Affected systems: andisec
Expected End-user impact: During this time, andisec file server will be unavailable. Any automated jobs that copy or read files from andisec will fail during the window.
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Application maintenance – Application server migration
Description of change: OIT are moving network registration services between networks
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: netreg
Affected systems: networking.fau.edu
Expected End-user impact: During this time networking.fau.edu may be unavailable.
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Server Maintenance – vWorkspace
Description of change: Perform maintenance on the underlying vWorkspace system.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: vWorkspace BHRIC VDI
Affected systems: boc22-s-vws1, boc22-h-hy1, boc22-s-hy2, boc22-s-hy3, boc22-s-hy4, boc22-s-hy5, jup17-s-hy1, jup17-s-hy2, jup17-s-hy3
Expected End-user impact: During this time, users will not be able to login to their desktops.
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Server Maintenance – WebFOCUS
Description of change: WebFOCUS will be taken offline to make some configuration changes
Downtime window start: 3:00 AM
Downtime window end: 3:15 AM
Affected services: WebFOCUS production
Affected systems: ibiweb4.fau.edu
Expected End-user impact: During this time, WebFOCUS will be temporarily unavailable.
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Server maintenance – Apply Updates to Virtualization Hosts
Description of change: OIT will be applying updates to our virtualization hosts.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner
Affected systems: boc22esxi46-48.fau.edu, boc22esxi54-56.fau.edu
Expected End-user impact: During this time, Banner may experience service interruption.
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The email settings used by Forms.fau.edu were updated to improve reliability. Form designs can report issues to mad@fau.edu.
The FAUGuest wireless network is completely up and running at this time.
The issue has been identified and updates are being currently applied. We will update this post once the work has been completed and the system is available from all campus locations.
The web application that is used to authenticate clients is inaccessible on the FAUGuest wireless network. We are investigating the cause and will provide updates as they are available.
** UPDATE **
All services are operating normally at this time.
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The Omniupdate system used to update webpages on the FAU website is currently experiencing problems. We are investigating the issue and will post an update once we know more.
We apologize for the inconvenience.
** UPDATE **
All services are operating normally at this time.
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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.
We apologize for the inconvenience.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2017 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server maintenance – Application migration
Description of change: OIT is moving services from an unprotected network to a protected network
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: piwik, privateeye, privateeyetest, fauvcp, kiosk, swifttickets, notify, webferret, baselinelistentest, baselinelisten, macverter, sso-module, phonebill2, chessboard, mfa, password, pt, ach, netreg
Affected systems: Servers: talonx1, talonx2, lintalon0, lintalon1, lintalon2 – Bigip: talon.fau.edu
Expected End-user impact: During this time, the affected services will be unavailable
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Server maintenance – ODS upgrade
Description of change: OIT is upgrading ODS from version 8.5 to 9.0
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.
Affected systems: odsprod
Expected End-user impact: During this time, ODS and WebFocus will be unavailable
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Banner maintenance – Financial Aid patches
Description of change: The Financial Aid office has requested the installation of the two referenced patches in Banner on June 29, 2017. The patches contain code for FISAP updates and updates to the Pell Grant disbursement process, both of which are critical to keeping Banner up-to-date and working in production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Not applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is anticipated
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Banner maintenance – Banner 8/Banner XE upgrades for Web Tailor and Application Navigator
Description of change: Installation of Web Tailor 8.8.2 upgrade and Application Navigator 2.1.0 upgrade. Web Tailor provides support for the Application Navigiator process and these two upgrades are required to allow access to both Banner 8 and Banner XE once the single sign on process is in place.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner SSB
Affected systems: Banner 8 Web Tailor module in production, Banner XE Application Navigator module in production
Expected End-user impact: During this time, Banner SSB will be unavailable
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Server Maintenance – Telephone billing server upgrade
Description of change: OIT will be performing server maintenance on the telephone billing server
Downtime window start: 12:00 AM
Downtime window end: 1:00 AM
Affected services: Telephone billing
Affected systems: Boc22comm1
Expected End-user impact: During this time, no end-user impact is anticipated
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Status: 6/21/17 6:45PM
The password change/reset delays have been resolved and are back to functioning as normal.
We appreciate your patience and support.
OIT
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Status: 6/21/17 5:30PM
Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.
We appreciate your patience.
OIT
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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.
We are working with due diligence to resolve this issue.
We appreciate your patience during this time.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Application maintenance – Workday
Description of change: Workday will be updated to improve how users login in.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Workday Production, Implementation, and Preview
Affected systems: workday.fau.edu
Expected End-user impact: During this time, users may be unable to login.
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Server maintenance – Upgrade ODS to the new version ODS 9.0
Description of change: OIT is upgrading ODS from version 8.5 to 9.0
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.
Affected systems: odsprod
Expected End-user impact: During this time, ODS will be unavailable.
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Hardware maintenance – Telephone system core battery replacement
Description of change: The current telephone battery system will be replaced with a new battery system.
Downtime window start: 6/22/2017 10:00 PM
Downtime window end: 6/23/2017 6:00 AM
Affected services: Inbound and outbound calling
Affected systems: AT&T smart jacks, call processing
Expected End-user impact: During this time, there will be intermittent disruption of inbound and outbound telephone calls. In the event of an emergency end-users should use a cellular or non FAU phone to dial 911.
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Server maintenance – Banner XE
Description of change: This upgrade builds onto the infrastructure for all of the other Banner XE modules and specifically supports the latest upgrade and modification of the Student Registration Self Service module.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE
Affected systems: Banner XE
Expected End-user impact: During this time we do not anticipate any end-user impact.
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Server maintenance – Banner XE Student Registration Self Service
Description of change: This upgrade expands the functionality of the Student Registration Self Service module
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE Student registration self-service
Affected systems: Banner XE Student Registration Self Service module
Expected End-user impact: During this time, Banner XE self service link will be unavailable for a brief time
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