OIT Systems Maintenance, Thurs. May 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/25/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Upgrade NetApp cluster ONTAP to 8.3.2P9
When: 4:00AM – 7:00AM
Affected services: Not applicable
Affected systems: Not applicable
Description of maintenance: Upgrade NetApp Data ONTAP from 8.3.2P2 Cluster-Mode to 8.3.2P9 Cluster-Mode. The Cluster Update wizard fails over a node to its partner and then performs the upgrade and then fails the node back. The cluster is upgraded non-disruptively by performing what they call a rolling upgrade
User impact: There may be a slight pause when a user accesses his/her data if it’s during a period when the Cluster Update wizard is failing a node over or back.

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Adding additional Resources for OIM (Oracle Identity Manager)
When: 5:00AM – 6:00AM
Affected services: Account claiming and password resets – https://accounts.fau.edu
Affected systems: boc22oimp1, boc22oimp2
Description of maintenance: OIT will be adding more resources to process user accounts.
User impact: Users will not be able to claim new accounts or change passwords while systems are restarted. Approximately 15 minutes

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Posted in Systems, Uncategorized

[RESOLVED] Helpdesk ticket creation and updates unavailable

** RESOLVED **

The issue with helpdesk ticket creation and updates have been resolved.

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Creation of new helpdesk tickets or updates to existing tickets are currently unavailable. We anticipate this issue to be resolved in the morning. Email updates to tickets can still be sent and will be queued until the issue is resolved.

We apologize for the inconvenience

Systems

Posted in Systems

[RESOLVED] Single Sign On issues

We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. May 11, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/11/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Various Banner XE Modules Upgrade
When: 12:00AM – 7:00AM
Affected systems: Banner XE Student Faculty grade entry, Banner XE Student self-service, Banner XE General Self-Service, Banner XE Student Advisor, Banner XE Student Academic history module, Banner XE Communication management module, Banner XE Student API module, Banner XE Ethos API DB module, Banner XE extensibility module, Banner XE DB upgrade modules
Description of maintenance: The Banner XE modules listed above will be upgraded during the maintenance window.
User impact: No end-user impact is expected

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Replace faudns with linux VM
When: 4:30AM – 5:00AM
Affected services: External DNS resolution
Affected systems: faudns
Description of maintenance: OIT is replacing an old Solaris branded computer server that is functioning as faudns (one of three external facing domain name servers) with a new VM that is running the linux operating system.
User impact: No end-user impact is expected

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Oracle quarterly DB patches
When: 3:00AM – 7:00AM
Affected services: Blackboard
Affected systems: bbloracle
Description of maintenance: OIT is applying Oracle PSU to the following hosts/DB’s bbloracle – BBLP
User impact: Services listed above will be unavailable during restarts

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Posted in Banner and Admin Systems, Systems

Off Campus Connect (EZproxy) maintenance

On Thursday 5/11/2017, the EZproxy service will be undergoing maintenance from 3-6am. During this time services normally accessed via https://login.ezproxy.fau.edu or http://ezproxy.fau.edu will not be available.

We apologize for any inconvenience this may cause.

OIT

Posted in Systems

On 5/4 @ 2AM – several systems down for emergency maintenance

The following services may be unavailable for approximately 15 minutes starting at 2AM on 5/4 while we resolve an issue with the host supporting these systems:

Single Sign-On

DHCP

University Police – AIM

Direct Access

SharePoint on-prem

Financial Aid site

Password sync

OIT Labs Camera services

Xitracs

Help desk ticket updates via email

We apologize for the inconvenience,

Systems

Posted in Systems

[RESOLVED] – Single-Sign On issues

**** UPDATE 8:46AM *****

The issue with single-sign on has been resolved and all services have been restored at this time. You may need to close all open browser windows and open a new session before attempting to login.

We thank you for your patience during this time.

OIT

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We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[resolved] Automatic network drive mappings to shares on fauandi1 are intermittent

UPDATE: fauandi1 automatic drive mapping should now be working for most users following a logoff/logon. Some users may still be affected and we are working with the colleges to resolve.

The OIT-IPSEC-ENABLE GPO was unlinked from the top level OU last night as part of the andisec maintenance. This GPO specified the ‘Configure user Group Policy loopback processing mode’ as ‘Merge’ and it overrode any other GPO with that setting configured. We’re now seeing other colleges and departments with GPOs that specify that setting with ‘Replace’ which breaks the processing of the fauandi drive mapping GPO. We’re advising those colleges and departments to update their GPOs to ‘Merge’ to resolve the issue

We are receiving reports of some users not getting their fauandi1 shares mapped automatically. We are currently investigating the issue. As a workaround the shares can still be accessed by manually entering the share path in Windows Explorer.

thank you!

Systems

Posted in Systems

OIT Systems Maintenance, Thurs. April 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 4/13/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Migration of servers ds0p/ds1p from old BigIP to the new BigIP
When: 5:00AM – 6:00AM
Affected services: We expect that there might be ldap disruptions for 1 minute during the move.
Affected systems: This will likely affect any systems using ds0p and ds1p for ldap lookups.
Description of maintenance: We are continuing the move of servers from the older BigIP load balancer hardware to the new ones. This move will be for the backend servers that support ldap and changing the IP for ds0p and ds1p.
User impact: Some services that use ldap may not function during the downtime (1-5 minutes)

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Upgrade to the deployment and Windows client management server (SCCM)
When: 5:00AM – 6:00AM
Affected services: All OS/application/windows update deplyoments from boc22sccm
Affected systems: boc22sccm
Description of maintenance: OIT will be upgrading the System Center Configuration Manager server (boc22sccm) to version 1702. SCCM clients may update to version 1702 over the next week.
User impact: All OS/application/windows update deplyoments from boc22sccm will be unavailable during the upgrade

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Ironport Upgrade to v10.0.1
When: 4:00AM – 6:00AM
Affected services: Various email exchanges that cross the ironports, mostly incoming from the outside, but also emails that cross from gmail to office 365, vice versa, list email and possibly others. Internal Office365 to Office365 and internal Gmail to Gmail would not be affected.
Affected systems: bertx, berty, ironportnw2
Description of maintenance: We are upgrading the incoming email spam protection servers to a newer version to fix bugs and gain new features
User impact: None significantly as each server will be done separately while the other two servers will pick up the email communication.

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Multiple systems down for upgrade
When: 3:00AM – 4:00AM
Affected services: Undergrad app, Blackboard, SCCM, OARS, FileLocker, Labs servers, Gitlab, Lists, Papercut, SharePoint onprem, Malware bytes
Affected systems: ugapp1, bbm1, boc22sccm, boc22oars, filelocker1, ls-snap, ls-osd, gitlab, boc22mbes, boc22spwfe1, boc22spapp1, lists, boc22pcprt01, ls-medmodel, filelocker2
Description of maintenance: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs
User impact: The services listed above may be unavailable for a few minutes during the window

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Windows authentication system migration
When: 3:00AM – 7:00AM
Affected services: AD authentication
Affected systems: davdcfau01, davdcirm01, bocdcfau01
Description of maintenance: OIT will be migrating an AD domain controller to server 2016
User impact: No end-user impact is expected

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Encryption method changing on secure fileserver
When: 3:00AM – 7:00AM
Affected services: ANDISEC
Affected systems: ANDISEC
Description of maintenance: OIT will be removing the IPSEC requirement for connecting to andisec and enforcing SMB encryption
User impact: Fileshares on andisec will be unavailable for about 10 minutes during the window

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Upgrade vWorkspace for BHRIC
When: 3:00AM – 6:00AM
Affected services: vWorkspace for the BHRIC VDI environment
Affected systems: boc22-s-vws01, jup17-s-vws01, boc22-s-sa, jup17-s-sa, boc22-s-vws-web, jup17-s-vws-web, boc22-s-hy1, boc22-s-hy2, boc22-s-hy3, boc22-s-hy3, boc22-s-hy4
Description of maintenance: Upgrading Quest vWorkspace from 8.6.1 to 8.6.3
User impact: End users will not have their deployed applications (SAS, eClinical Works) and desktops. The web gateway will also be down.

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Banner General 8.8.6 – 8.9.0 upgrades and patches
When: 3:00AM – 7:00AM
Affected services: Banner will be unavailable during installation but that effect should be minimized by installing the upgrades/patches during the maintenance window.
Affected systems: Banner 8 General module
Description of maintenance: These Banner 8 upgrades and patch releases represent the basic infrastructure of the Banner system and are required to promote all of the remaining Banner 8 modules and Banner XE Administrative pages into production
User impact: None expected

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Banner XE Admin Common 9.3.2.4/9.3.3.4 administrative pages
When: 3:00AM – 7:00AM
Affected services: Banner
Affected systems: Banner
Description of maintenance: These two upgrades are required as the initial support of the Banner XE system administrative pages which will be in place of the Banner 8 system forms. Admin Common must be in place before the other pages can be deployed
User impact: None expected

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Banner XE Financial Aid 9.3.1.2 administrative pages
When: 3:00AM – 7:00AM
Affected services: Banner Financial Aid
Affected systems: Banner Financial Aid
Description of maintenance: This upgrade represents the new front end system for Financial Aid in Banner XE. These pages upgrade the Banner 8 forms currently in production
User impact: None expected

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Banner XE General 9.3.2.1 administrative pages
When: 3:00AM – 7:00AM
Affected services: The Banner General module will be unavailable during installation
Affected systems: The Banner General module will be unavailable during installation
Description of maintenance: This upgrade rperesents the new frontend system for the General module in Banner XE. These pages upgrade the Banner 8 forms currently in production
User impact: Minimal user downtime is expected

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Posted in Banner and Admin Systems, Email, Instructional Technologies, Systems

[RESOLVED]FAUGuest SMS verification currently unavailable

FAUGuest SMS verification currently unavailable. We are working to resolve the issue as soon as possible.

We apologize for any inconvenience.

OIT

Posted in Network and Telecom, Systems, Uncategorized