We have discovered that some user accounts may have become out of sync. This may result in login issues. If you encounter this problem, please reset your password by either visiting accounts.fau.edu and select “Forgot Password” option or contact the OIT Help Desk at 561.297.3999 for assistance.
We apologize for the inconvenience this may cause.
OIT
The issue has been resolved and Talisma is back to functioning normally.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/19/2015 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Talisma Upgrade
When: 12:01AM – 7:00AM
Affected services: Talisma
Affected systems: Talisma servers- Taldb01, talapp01, talapp02
Description of maintenance: We will be upgrading talisma to version 8.6
User impact: Talisma will be unavailable during this time.
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Correct certificate error for Sharepoint calendars in Outlook
When: 5:00AM – 7:00AM
Affected services: Sharepoint
Affected systems: Boc22spapp1
Description of maintenance: OIT will implement a fix to correct the certificate error for Sharepoint calendars that shows up in Outlook.
User impact: Users that have https://sharepoint as a bookmark will need to replace it with https://sharepoint.fau.edu
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On Friday, November 13 starting at 12:01AM, OIT will be patching the VMware cluster at Boca. The maintenance is expected to last until 6:00AM.
We do not expect any end user impact as no services should be affected during this time.
Regards,
OIT
FAU’s primary connection to the internet was restored at 7:00 this morning. The degraded internet performance issues have now been resolved and all services are expected to be running at normal speeds.
Our service provider has informed us that restoration of services will begin around midnight tonight lasting until morning. We do not have a specific ETA for resolution. Until the expected restoration of our primary internet link in the early morning hours, we will continue to have degraded performance to all services from off-campus and from FAU to the internet.
FAU is currently experiencing an outage of its primary connection to the internet. While all traffic has switched over to a backup connection and all services are available, users will experience decreased speeds to the internet until the issue is resolved. Our service provider is aware of the issue and working to resolve this issue as quickly as possible.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/29/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00AM – 5:00AM
Affected services: Waveset, Active Directory, Departmental software that relies upon Active Directory Organizational Units
Affected systems: idm1, idm2, idm4p, bocdcfau01, bocdcfau2
Description of maintenance: All accounts in the courtesy organizational will be moved to the People organizational unit in Active Directory
User impact: We do not anticipate any issues as this has been tested in Waveset and Active Directory. They may experience issues changing their password, if this occurs we will revert the change.
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When: 4:00AM – 7:00AM
Affected services: If we can’t migrate services and apps the following databases will be impacted:
AppController, Bannerview, Clearwire, CollegeExpo_prod, ecollege, facstaffalert, FIMsync, Frevvo, FSAAtlas, GRAS, Inauguration, Internalservices, JIRA, Medicine, OperationsManager, Orinoco, Parature, Private Eye, SOFTLIC, Techfee, ThirdparrtyAlert, Transients, vCenter Databases, VPAS, vWorkspace, Xitracs
Affected systems: mssql1, mssql2
Description of maintenance: The MSSQL0 cluster is having a management network issue. Usually restarting the non active node fixes this issue, but it has persisted. To fix the issue we will need to reboot the active node. I will attempt to manually move the services and applications running on MSSQL2 to the non-active node, but since it is a network connection issue between the two nodes, this may not work.
User impact: Users of the following databases may experience a connection disruption for 10-15 minutes: AppController, Bannerview, Clearwire, CollegeExpo_prod, ecollege, facstaffalert, FIMsync, Frevvo, FSAAtlas, GRAS, Inauguration, Internalservices, JIRA, Medicine, OperationsManager, Orinoco, Parature, Private Eye, SOFTLIC, Techfee, ThirdparrtyAlert, Transients, vCenter Databases, VPAS, vWorkspace, Xitracs
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When: 5:00AM – 6:00AM
Affected services: OIM Self Service Portal
Affected systems: OIM Application Servers
Description of maintenance: Apply updates to Self Service Portal https://accounts.fau.edu/
User impact: The following services maybe offline during restart: Password resets, Account claiming
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When: 5:30AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Installation of new Pearson Integration Building Block
User impact: Rolling restarts may be required. Users should not see an impact.
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Single Sign-on failed to work as expected this evening October 20th, 2015. We have corrected the problem and will monitor the servers for the next few hours. We have confirmed that Blackboard, Workday, EZProxy, OwlApps (Google Applications) and other related services are now accessible.
Users may experience difficulty accessing ANDISEC services. We are investigating and will update this post regularly.