OIT Systems Maintenance, Thurs. Aug 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/28/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

***************************************************

When: 5:00 – 6:00AM
Affected services: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected systems: ​controller.fau.edu
Description of maintenance: OIT will be upgrading some software on controller.fau.edu. As a result, several services will be unavailable for approximately 30 minutes.
User impact: The following services will be unavailable for approximately 1 hour: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment

***************************************************

When: 5:00 – 6:00AM
Affected services: None impacted
Affected systems: ADCON
Description of maintenance: OIT will replace a server used by the FAU community with a newer version.
User impact: Technical staff who manages computer objects, Organizational Units (OUs), and users will not be able do so until the new ADCON server is in place.

***************************************************

When: 6:00 – 7:00AM
Affected services: Exchange email (faculty/staff)
Affected systems: exchangeca01​, exchangeca02, exchangemb01, exchangemb02, exchangemb03
Description of maintenance: OIT will be preforming maintenance on the mail servers for FAU employees (Exchange).​
User impact: ​No end user impact is expected

***************************************************

When: 6:00 – 6:05AM
Affected services: Network Registration (NetReg)
Affected systems: ldapboc0
Description of maintenance: OIT will be increasing the resources to one of the directory servers.
User impact: No end user impact is expected​

***************************************************

Posted in Educational Technologies, Email, Network and Telecom, Systems

[resolved] Exchange mail unavailable for some users

Some users on Exchange were unable to access their email between Sunday morning and Monday morning. Network maintenance on Sunday morning prompted the migration of several mailboxes to the disaster recovery site. All mailboxes have been moved back to Boca and all email services are currently available. We are investigating why some networks are unable to contact the Exchange servers at the disaster recovery site.

Thank you,

Systems

Posted in Systems

Network Maintenance – Sunday August 24th from 4:00 a.m. until 5:00 a.m.

OIT will be performing network maintenance from 4:00 a.m. until 5:00 a.m. on Sunday August 24th. During this time, there will be approximately 20 minutes of downtime affecting connectivity between FAU and the internet. This service outage will affect access to most of FAU’s services including Blackboard, MyFAU, VPN and Exchange email.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

AT&T U-verse issues caused slowness when trying to access FAU Services on Aug. 20, 2014

FAU Community,

Yesterday, we received several inquiries regarding slowness and difficulty to reach FAU services such as Blackboard and MyFAU from remote locations.

After extensive investigation, we have discovered that the problem was isolated and related to AT&T U-verse’s connection to the carrier network which most Florida universities are using. Unfortunately, we have no direct control over this connection; however, we are working diligently via several channels to get more information regarding repair to this connection from the parties involved. We appreciate your patience and understanding.

Regards

OIT

Posted in Educational Technologies, Network and Telecom, Systems

[COMPLETED]Blackboard Maintenance 8/15

Blackboard maintenance has finished  and blackboard services are functional.

 

Posted in Educational Technologies, Systems

[Completed]Emergency Blackboard Maintenance 8/14

Blackboard maintenance has completed and all blackboard services are functioning.

 

Posted in Educational Technologies, Systems

[Completed] Blackboard Maintenance

Blackboard maintenance has completed and all blackboard services are functional.

 

Posted in Educational Technologies, Systems

ANDI Shared Drives Unavailable Sat. 8/9 – Sun 8/10

The ANDI shared drives will be unavailable starting Saturday (8/9) at 8:00pm to Sunday (8/10)  at 11:59pm.

OIT will be migrating shares from older/legacy equipment to new hardware.  All share names, UNC paths and permissions will remain the same.

 

Posted in Systems

[Completed] Blackboard Maintenance

Blackboard maintenance has completed and blackboard is operational.

Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. Aug 7 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/07/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Network Connectivity between FAU and the internet
When: 2:00 AM to 5:00 AM
Affected services: Network Connectivity between FAU and the internet
Affected systems: FAU core firewalls
Description of change: Network Maintenance will be performed Thursday August 7th and Saturday August 9th from 2:00 until 5:00 a.m. During this time, there may be an interruption of network service lasting 15 minutes
Expected end-user impact: Users may experience a short period of time where they are unable to access the internet from FAU, or access some of FAU’s services from the internet.​

Network Upgrade on SeaTech Campus
When: 6:00 AM to 7:00 AM
Affected services: Network and telephone services utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.​
Affected systems: Network and telephone systems utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.​
Description of change: The goal of this change is to enable new network functionality for FAU on the Seatech campus.
Expected end-user impact: End users utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.​

Blackboard Changes
When: 4:00 AM to 6:00 AM
Affected services: Blackboard
Affected systems: Blackboard
Description of change: OIT will be changing the way the content folder is mounted on the blackboard app servers.​
Expected end-user impact: Blackboard will be unavailable from 4:00 AM to 6:00 AM.

Ironport Email Servers
When: 6:00 AM to 6:45 AM
Affected services: None
Affected systems: Ironport email servers
Description of change: OIT will install a security patch on the Ironport mail servers.
Expected end-user impact: None

 

Posted in Email, Network and Telecom, Systems, Uncategorized