Blackboard: Global Navigation Currently Unavailable

Global Navigation, which is the access point to My Blackboard and social learning tools (such as My Grades, Posts, and Updates), is currently unavailable. Students can still access their grades by going to the Tools area from within their course (located in the course menu) and then by clicking on “My Grades”.

Instructors, if the tool has been made unavailable, you can add it to your course menu by following these instructions (add “My Grades”). If you need assistance, please submit a ticket to our Online Support Center.

We are working to resolve the issue.

Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. July 31 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/31/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 7:00 AM
Affected services: VIP document management system
Affected systems: vip.fau.edu, more specifically, smartvault2.vip.fau.edu
Expected end-user impact: Registrar’s office and other groups who rely on the scanned images stored within VIP
Description of change: Virtualization of VIP domain controller (smartvault2.vip.fau.edu). We are converting the physical domain controller responsible for the VIP document management system to a virtual one to allow for better management and flexibility.

Posted in Systems

OIT Systems Maintenance, Thurs. July 24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/24/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM to 5:00AM
Affected Services: There are no anticipated user/service impact
Affected Systems: Banner Production (FAUP)
Description of Maintenance: The following updates will be installed in Banner production: Faculty Advisor Self-Service – 8.5.4 upgrade, Faculty Advisor Self-Service – 8.5.4.1 patch, Faculty Advisor Self-Service – 8.5.4.3 patch, Faculty Advisor Self-Service — 8.6 upgrade, Faculty Advisor Self-Service – 8.6.0.2 patch
User Impact: There are no anticipated user/service impact

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When: 3:00AM – 5:00AM
Affected Services: VIP document management system
Affected Systems: vip.fau.edu, more specifically, fulltext.fau.edu
Description of Maintenance: We are converting the frontend physical server responsible for the VIP document management system to a virtual one to allow for better management and flexibility.
User Impact: Registrar’s office and other groups who rely on the scanned images stored within VIP.

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Posted in Banner and Admin Systems, Systems

[Completed] SharePoint migration

The SharePoint migration has been completed and all SharePoint sites should be fully functional at this time. If you encounter any issues please submit a ticket at http://helpdesk.fau.edu

Thank you!

Systems

Posted in Systems

OIT Systems Maintenance, Thurs. July 17, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/17/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 5:00A
Affected Services: Services will not be affected
Affected Systems: Banner Production
Description of Maintenance: In order to meet the Federal deadlines for loan dispersements, the following will be installed in Banner production: Financial Aid/Financial Aid Self Service 8.20.1 & Banner Student 8.6.4
User Impact: There will be no user impact

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When: 3:00AM – 7:00AM
Affected Services: VIP Document Management System
Affected Systems: vip.fau.edu, (fulltext.fau.edu)
Description of Maintenance: OIT is converting the frontend physical server responsible for the VIP document management system to a virtual one to allow for better management and flexibility.
User Impact: Registrar’s office and other groups who rely on the scanned images stored within VIP.

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When: 3:00AM – 6:00AM
Affected Services: Appworx production
Affected Systems: enzo.fau.edu (oracleapps.fau.edu)
Description of Maintenance: Appworx production database (APWXP) will be upgraded from Oracle 10g to 11g.
User Impact: Production Appworx jobs will not be executed during the down time.

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When: 5:00AM – 6:00AM
Affected Services: R25, Sharepoint, Talisma, Talon, IEA Web and Data, certain networking servers, EMS, MSSQL1&2.
Affected Systems: Approximately 40 servers
Description of Maintenance: Systems is moving all computer objects belonging to OIT servers from the 22_CM OU to the OIT OU. This is being done so that the 22_CM OU can be used for end-user computer objects only.
User Impact: This move should not cause any disruptiuon of services.

Posted in Banner and Admin Systems, Systems

[Completed]Emergency Blackboard Maintenance 4-6:00 AM 7/16

Blackboard maintenance has completed and blackboard service is functioning normally.

Posted in Educational Technologies, Systems

[Completed] Blackboard Maintenance

Blackboard maintenance has completed and blackboard is operational.

Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. July 10, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/10/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 5:00AM
Affected Services: Banner self-service (SSB) and Internet Native Banner (INB)
Affected Systems: bannerprd.fau.edu
Description of Maintenance: Install latest Oracle patch set updates for Banner production database (FAUP).
User Impact: Faculty, staff, and students will not be able to access Banner production during the maintenance.

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When: 3:00AM – 6:00AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: We will be installing the newest cumulative patch to solve some outstanding issues.
User Impact: Blackboard Will be unavailable from 3 to 6 AM

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Posted in Banner and Admin Systems, Educational Technologies, Systems

Resolved – Issues with password synchronization and account creation

We experienced issues synchronizing user accounts from MyFAU to other systems. This affected new account creations and password synchronizations.

Posted in Email, Systems

Network Maintenance – Friday July 4th from 4:00 a.m. until 5:00 a.m.

OIT will be performing network maintenance on Friday July 4th from 4:00 a.m. until 5:00 a.m. During this time, there will be a network interruption lasting between 15-20 minutes affecting connectivity between FAU and the Internet. This interruption in service will affect many campus network-based resources including Blackboard and streaming media.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems