RESOLVED – Issues with Owlmail (Gmail)

There is currently a problem with Gmail.  Google is currently investigating the issue.

For up-to-date information, visit http://www.google.com/appsstatus

We apologize for the convenience.

OIT

Posted in Systems

WebFOCUS production unavailable this Monday morning

WebFOCUS production will be unavailable this Monday morning (1/20/2014) from 8:00am to 10:00am in order to prepare for a software upgrade from version 7 to 8.

Posted in Banner and Admin Systems, Systems

Emergency Network Maintenance – Wednesday January 15 from 5:00 – 5:45 am

Communications Infrastructure will be performing emergency network maintenance from 5:00a.m. until 5:45a.m. on Wednesday January 15, 2014 to resolve issues with connectivity. During this time there will be a network outage that will affect connectivity to the Internet, telephones, and all network traffic within the university.

Please be advised that calls between campuses as well as off campus calls may require dialing a seven or ten digit number. In case of an emergency during this period, the FAU Police Department can be reached at 561-271-5163.

Posted in Banner and Admin Systems, Systems

Banner slowness

We are experiencing random slow access to banner related sites and applications.  We are currently looking into the problem.

Posted in Systems

Password Synchronization Offline

Password synchronization between MyFAU, Central Authentication Service and Active Directory will be offline between 3am and 7am December 3rd.while we upgrade a part of the system.

Posted in Email, Systems

OIT Systems Maintenance, Wednesday, Nov 27 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, 11/27/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When:  3am to 6am.

Affected Services: IDM production, Luminis production, Phonebill app, Report Caster production, IEA Production database IEAP, Legacy Travel prod database FINP.

Affected Systems: boc22ora01, boc22ora03,boc22ora05 , mcoracle, nwrdcora01.

User Impact:  Affected services will be unavailable during the maintenance window.

Reason: Oracle database patch set updates and host patch installations

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Emergency Network Maintenance – Wednesday November 26th from 3:00a.m. until 3:30a.m.

Communications Infrastructure will be performing network maintenance from 3:00a.m. until 3:30a.m. on Wednesday November 26th to resolve issues with network slowness. During this time there may be a short network outage lasting approximately 5 minutes. If such an outage occurs, this outage will affect connectivity between FAU and the internet.  This maintenance is expected to temporarily resolve the following issues that have been reported by end users:

Frequent pauses in Echo360 recordings

Poor Voice-over-IP quality (Non-FAU VoIP providers such as Skype)

Slow / Laggy performance of Remote Desktop sessions for VPN users

Slow / Laggy performance in online games from on-campus housing

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

Resolved: Echo360 Service Emergency Restart

RESOLVED:  Echo360 will be intermittently unavailable from 3:30-4:00 pm.  The Echo360 service needs to be restarted to free a blocked thread that is preventing content from being ingested.  Any user viewing an Echo recording will have their service interrupted while the item restarts.

 

The service has been restarted and captures are now being  routed to the processing queue as designed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT service interruption [update]

OIT has identified a storage problem which was the cause for the service outage. The problem has been corrected and services are returning to their normal state. We thank you for your patience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT service interruption

OIT has experienced a problem in its data center which are affecting multiple services, some of which are:

– DNS
– Blackboard
– Sharepoint
– Internal websites

We are investigating the problem and will post another update at 7:30am. We appreciate your patience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems