OIT Systems Maintenance, Thursday, March 27 from 2:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/27/2014 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 4:00am – 7:00am
Affected services: Undergraduate Admissions App
Affected systems: ugapp1 – ugapp5 and appadmin.fau.edu
Description of maintenance: The undergraduate admissions application will be update to correct two bugs. The first corrects failed logic that prevents the application from accurately emailing honors college applicants. The second corrects a bug which results in old pdf files been stored in the database.
User impact: The admissions application will be offline during the update. Users will receive a non-user friendly error message.

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When: 2:00am – 6:00am
Affected services: Banner FAUP
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner Production: Financial Aid 8.19.0.3 Patch
User impact: No user impact is expected. Banner will be available during this time.

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When: 4:00am – 7:00am
Affected services: System Center Configuration Manager (SCCM)
Affected systems: SCCM
Description of maintenance: OIT will upgrade the production instance of System Center Configuration Manager in order to add additional features and support.SCCM production access will be unavailable during the downtime window. In addition, the Windows PE 5.0 boot images will be unavailable during the morning of the 6th while drivers are injected which can take several hours. Please note, that while we will move to the latest PE 5.0 boot images for all task sequences, the old PE 4.0 images will still be available by 7AM and thus existing task sequences will continue to work.
User impact: No end-user impact is expected

Posted in Email, Systems

Intermittent VoIp Phone outage : Telecom

We are currently experiencing issues with some VoIP phones. We are working with the vendor to correct the issue.

Posted in Systems

[Resolved] Email Delays

**Update – Email should now be flowing normally. We apologize for the inconvenience.

We are currently experiencing some email delays. We are working to resolve this issue.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Intermittent telephone outage – Building 31 complex

We are experiencing intermittent telephone outages in the following buildings:

Bldg.31-UN-Student Union
Bldg.31A-AU-University Center Auditorium
Bldg.31B-LO-Live Oak Pavilion
Bldg.31C-LL-Lifelong Learning Center
Bldg.31D-CE-Continuing Education Hall
Bldg.31E-CR-Student Activities Center

We are working to repair the issue as soon as possible.

Thank you

Posted in Banner and Admin Systems, Systems

WebFOCUS 7 production downtime this Saturday morning

WebFOCUS production will be unavailable this Saturday (2/8/2014) from 10:00am to 12:00pm noon in preparation for a software upgrade from version 7 to 8.

Posted in Banner and Admin Systems, Educational Technologies, Systems

WebFOCUS production unavailable this Saturday

WebFOCUS production is now available.

Posted in Email, Systems

RESOLVED – Issues with Owlmail (Gmail)

There is currently a problem with Gmail.  Google is currently investigating the issue.

For up-to-date information, visit http://www.google.com/appsstatus

We apologize for the convenience.

OIT

Posted in Systems

WebFOCUS production unavailable this Monday morning

WebFOCUS production will be unavailable this Monday morning (1/20/2014) from 8:00am to 10:00am in order to prepare for a software upgrade from version 7 to 8.

Posted in Banner and Admin Systems, Systems

Emergency Network Maintenance – Wednesday January 15 from 5:00 – 5:45 am

Communications Infrastructure will be performing emergency network maintenance from 5:00a.m. until 5:45a.m. on Wednesday January 15, 2014 to resolve issues with connectivity. During this time there will be a network outage that will affect connectivity to the Internet, telephones, and all network traffic within the university.

Please be advised that calls between campuses as well as off campus calls may require dialing a seven or ten digit number. In case of an emergency during this period, the FAU Police Department can be reached at 561-271-5163.

Posted in Banner and Admin Systems, Systems

Banner slowness

We are experiencing random slow access to banner related sites and applications.  We are currently looking into the problem.

Posted in Systems
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