Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/21/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 6:00 – 7:00AM
Affected services: smtp.fau.edu
Affected systems: smtp.fau.edu
Description of maintenance: We are restructuring and consolidating mail servers to simply the email flow architecture and to enforce spam and virus scanning.
User impact: End-users in this change will refer more to users running various mail servers or services on campus: 1. Possible rate limiting until we add server to exception list. 2. Email originating from exception list servers (e.g. blackboard, ibiweb) will not be virus or spam scanned. 3. Possible firewall blocks until security adds new rules for server.

When: 5:00 – 6:00AM
Affected services: swise.fau.edu
Affected systems: swise.fau.edu
Description of maintenance: We are freeing the swise.fau.edu server from its restrictive, physical shell to allow it to become a virtual entity.
User impact: https URLs and apps served by swise.fau.edu will be unavailable.  These include: Clearwire, Electronic Thesis, Scholarship Management System, Strategies & Tips for Academic Recovery, Writing Across Curriculum, and True Blue.

When: 5:00 – 7:00AM
Affected Services: ODS production environment. Webfocus won’t be able to connect to the ODS database.
Affected Systems: odsprod
User Impact:  Affected services will be unavailable during the maintenance window.
Reason: Oracle database ODSP needs to be patched for ODS 8.4.1

When: 3:00 – 7:00AM
Affected services: Banner FAUP: Accounts Receivable upgrade 8.4.4, Accounts Receivable upgrade 8.4.5, Student Self Service 8.5.4.3 & 8.5.4.4 patches
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Accounts Receivable upgrade 8.4.4, Accounts Receivable upgrade 8.4.5, Student Self Service 8.5.4.3 & 8.5.4.4 patches
User impact: FAUP may be unavailable during this time

When: 3:00 – 6:00AM
Affected Services: Banner production, Blackboard production
Affected Systems: bannerprd, bannerprddr, bbloracle, bbloracledr.
User Impact:  Affected services will be unavailable during the maintenance window.
Reason: Oracle database patch set updates and host patch installations

When: 4:00AM – 6:00AM
Affected services: secure.fau.edu, secure2.fau.edu, ulrweb.fau.edu, fauftp1
Affected systems: FAUWeb1, FAUWeb6
Description of maintenance: OIT will be migrating the secure.fau.edu, secure2.fau.edu, and ulrweb.fau.edu websites to a new server. Additionally, fauftp1 will move as well.
User impact: Secure.fau.edu, secure2.fau.edu, ulrweb.fau.edu and fauftp1.fau.edu will be intermittently inaccessible during the window. These sites also affect secure andi, student and home pages; plus the mealplans, oig, orientation, dotnetdev, and changeGappsPassword sites.

When: 4:00 – 6:00AM
Affected services: Talisma
Affected systems: Talisma
Description of maintenance: We will be applying the newest hot fix to talisma per the request of admissions. Talisma will be unavailable from 4-6 am. This new patch also requires the talisma client to be patched.  Admissions will contact their users to let them know about the downtime and the client change.
User impact: Talisma will be unavailable from 4-6 am.

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 3:00 – 7:00 AM
Affected services: Self-Service, Banner FAUP
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner productionEmployee Self Service 8.9.0 upgrade, Position Control 8.9.0.1 patch, HR/Payroll 8.9.0.4, 8.9.0.5, 8.9.0.6 patches, HR/Payroll 8.9.0.7, 8.9.0.8 patches, Employee Self Service 8.9.0.1, 8.9.0.2, 8.9.0.3 patches, Employee Self Service phpecex-ear-fix patch, WorkFlow 8.1.0.4.jar, 8.1.0.5.jar patches
User impact: FAUP may have to be down – Self Service related changes sometimes require shutting the system down during installation

When: 5:30 – 6:15 AM
Affected services: Blackboard
Description: Blackboard has released updates to several Building Blocks including Blackboard Mobile, Software Updates, Cloud Profiles, and Social Profiles.
User Impact: The features listed above will be temporarily unavailable

When: 4:00 – 5:00 AM
Affected services: Network Drives (Andi.fau.edu, student.fau.edu, and home.fau.edu)
Affected systems: Andi.fau.edu, student.fau.edu, and home.fau.edu
Description of maintenance: OIT will be migrating the andi.fau.edu, student.fau.edu and home.fau.edu websites to a new server. Migrate the ANDI, Student and Home websites from IIS7 on FAUWeb1 to IIS8 on FAUWeb6. DNS records will be updated to reflect the new locations.
User impact: Andi.fau.edu, student.fau.edu, and home.fau.edu will be intermittently inaccessible during the window.

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/31/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Systems will be doing rolling restarts blackboard services to try to remedy a bug within blackboard.
User impact: Blackboard will be unavailable during the maintenance window.

When: 3:00 – 3:30AM
Affected services: University Fileserver (ANDI)
Affected systems: ANDI (fauandi1/fauandi2)
Description of maintenance: OIT will be physically moving the primary University fileserver (fauandi1\fauandi2). The system will be unavailable for approximately 15 minutes.
User impact: The ANDI server will be unavailable for approximately 15 minutes

When: 3:00 – 3:30AM
Affected services: Exchange email
Affected systems: exchangemb[01-03]
Description of maintenance: OIT will be rebooting some of the systems which support staff and faculty mail. We do not expect any interruption of service.
User impact: No end-user impact is expected

When: 3:00 – 7:00AM
Affected services: Banner
Affected systems: Banner
Description of maintenance: The following updates will be installed in Banner production: General 8.6.1 upgrade, Position Control 8.9.0 upgrade, HR/Payroll 8.9.0 upgrade, HR/Payroll 8.9.0.1, 8.9.0.2, 8.9.0.3 patches, Tax Updates #184, #185, #186
User impact: There will be no user impact

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/10/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 5:00 – 6:00AM
Affected services: EMS
Affected systems: EMS
Description of maintenance: OIT will be patching EMS to the current version.
User impact: OIT will be patching EMS to the current version.

We are currently experiencing intermittent performance issues affecting Blackboard, Banner, and logins (single-sign on).

We will update this post regularly as we learn more.

OIT

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/03/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

www.fau.edu, Banner, SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, SCOM,  and SCVMM

When: 12:01AM
Affected Services: None
Affected Systems:  Systems which have SCCM client in OIT
Description of maintenance: OIT will be enforcing SCUP updates for Adobe Reader 10 / 11, Adobe Professional 10 / 11, and Adobe Flash (ActiveX & Plugin) to systems located in the Office of Information Technology.  The updates will be requested by SCCM and installed through Microsoft Update.  These updates will not upgrade the version of the software that is installed, yet rather update for security and functionality patches.
User Impact:  No end-user impact is expected.

When: 5:00 – 6:00AM
Affected services: www.fau.edu
Affected systems: webnet4-7
Description of maintenance:  We are preparing the www.fau.edu systems to introduce new features for FAU webpages.
User impact: No expected end user impact.

When: 3:00am – 7:00am
Affected services: Banner
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Financial Aid 8.18.1.1, 8.18.1.2 patch, Mass Data Update Utility 8.1.0 upgrade, Position Control 8.9.0 upgrade, HR/Payroll 8.9.0 upgrade, HR/Payroll 8.9.0.2, 8.9.0.3 patch
User impact: No expected end user impact.

When: 3:00-6:00AM
Affected services: SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, SCOM, SCVMM
Affected systems: mssql1, mssql2
Description of maintenance: The storage for several Microsoft SQL servers will be migrated to the NetApp. The following services will be interrupted for a short period of time during the window: SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye
User impact: The services listed above will be unavailable for approximately 60 minutes during the maintenance window.

When: 3:00-6:00AM
Affected services: Exchange
Affected systems: Exchange
Description of maintenance: OIT will be configuring our mail servers to support coexistence with Microsoft hosted Exchange on Office 365.
User impact: There is no end-user impact expected

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/26/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

Banner Self-Service, Blackboard, Graduate Admissions App, Active Directory, www.fau.edu, SharePoint, PrivateEye, College of Education sites, Owlcard, Housing sites,  and EMS

When: 5:45 AM
Affected services: sso.fau.edu
Affected systems: BigIP (load balancer)
Description of maintenance: We are correcting an issue where iss.fau.edu cannot properly connect to sso.fau.edu. No downtime is expected, but in the event that things did not go right, and the user community is attempting to load a site that depends on sso.fau.edu, please have them try again in 5 minutes.
User impact: No expected end user impact

When: 3:00 – 7:00 AM
Affected services: Banner Self-Service
Affected systems: Banner FAUP
Description of maintenance: The following Banner modules will be installed to the specified version in production FAUP: General 8.6.0 upgrade, General 8.6.0.2 patch, Web Tailor 8.6.0 upgrade, Web Tailor 8.6.0.1 & 8.6.0.2 patches, Web General 8.6.0 upgrade, Web General 8.6.0.1 patch, General 8.6.0.3 patch, General 8.6.1.1 patch
User impact: Banner FAUP will be up and running during the updates. Banner Self-Service may have intermittent outages.

When: 5:45-6:15 AM
Affected services: Blackboard
Description: Blackboard has released an update to several Building Blocks including SafeAssign, Collaborate, and Blackboard Mobile.  Additionally, publishers McGraw Hill and Cengage have released updated Building Blocks.
User Impact: No expected end-user impact

When: 3:00 – 7:00 AM
Affected services: Graduate Admissions Application
Affected systems: owlapp1, owlapp2
Description of maintenance: The graduate admissions application will be upgraded to support the collection of supplemental applications and letters of recommendation.
User impact: The graduate admissions application will be offline from 3:00am until 6:00am.

When: 3:00 – 4:00AM
Affected services: Active Directory
Affected systems: Active Directory
Description of maintenance: We are installing a new version of the AD password filter which resolves an issue with the current filter that crashes the domain controller if a password change is processed with a password longer than 30 characters. This could cause longer login times although it’s not expected.
User impact: No end-user impact is expected

When: 3:00 – 7:00 AM
Affected Systems: All systems in BOC OU of FAU
Description of Maintenance: We will link new GPO’s to the BOC Organizational Unit in Active Directory to allow signed updates from Microsoft as well as future third party software updates such as Adobe.
User Impact:  No end-user impact is expected.

When: 5:00 – 6:00 AM
Affected services: www.fau.edu
Affected systems: webnet 5-7
Description of maintenance: We are introducing the ability for www.fau.edu to handle secure web pages (i.e. https addresses).
User impact: Significant downtime to the point of discovery and ticket creation is not expected.  However, if there is, please advise the user to try again in 5 to 10 minutes to allow either our failover processes to work or our backout procedure to finish. As a result of this change, users will be able to access any webpage on www.fau.edu via https. 

When: 3:00 – 6:00 AM
Affected services: SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, SCOM, SCVMM, College of Education sites, Owlcard, Housing sites, EMS
Affected systems: sqlnode01, sqlnode02, mssql1, mssql2
Description of maintenance: The storage for several Microsoft SQL servers will be migrated to the NetApp.
User impact: The following services will be interrupted for a short period of time during the window: SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, College of Education sites, Owlcard, Housing sites, and EMS