Resolved – Single Sign On (SSO) Service Interruption

Update:

Our single sign on (SSO) service is now fully restored and working as intended. If you have any issues with services, just close all your browser windows and re-try logging in. Thank you.

Original Post:

We have detected an issue with our single sign on (SSO) service where users may be getting a 503 error and not able to sign-in to new applications. Our single sign on service is now routing to a backup location. Users may need to close all browser windows and start a new session to ensure they can login correctly. Users already logged into applications, should not be impacted. We are now working towards restoring our main services for single sign on. We apologize for the inconvenience.

Posted in Uncategorized

Success Network (EAB Navigate) is currently experiencing slow response times.

The Success Network (EAB Navigate) system is currently experiencing slow loading of search results and reports. The vendor has been notified and we will post an update as we have additional information.

Posted in Banner and Admin Systems, Systems, Uncategorized

Touchnet – Banner connection issue

We are currently experiencing issues with the connection between Banner and Touchnet payment system. Payments are being processed successfully, however due to the connection issue, student payments and changes may not be accurately reflected in the Student Account Balance in the Touchnet and Student Self Service portals.

We are currently working with Touchnet to identify and resolve the issue and apologize for any inconvenience this may have caused.

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED]Success Network (EAB Navigate) is currently experiencing slowness.

The Success Network (EAB Navigate) system is currently experiencing slow loading and navigating within the system. The vendor has been notified and we will post an update as we have additional information.

OIT

Posted in Educational Technologies, Systems, Uncategorized

Resolved – Banner Services Unavailable

8/20/23 3:01PM:

Services are now restored.

Original Message:

At around 12:00PM today Banner services experienced an interruption. We are working with our Managed Services Provider to restore services as soon possible.

Posted in Uncategorized

[Completed]OIT Network Maintenance

OIT will be performing network maintenance affecting all campuses wireless and Boca campus wired services on Tues August 15th from 6:00 a.m. until 7:00 a.m. During this maintenance window, there will be limited internet and access to campus technology services will be interrupted.

Posted in Uncategorized

RESOLVED – Ellucian Banner (Self-service/Admin) Production Service Unavailable

Update 8/14/23 9:33AM:

The Ellucian team resolved the issue with all Banner services. Users should now be able to log back into services and process any requests that were previously failing. The OIT team is also working on restarting all jobs and processes that may have failed due to this issue. All services are now reported to be restored.

Original Post:

Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, etc.

Users may see error messages stating that records cannot be inserted. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.

We apologize for the inconvenience.

Thank you.

Posted in Uncategorized

RESOLVED: Some Mediasite Catalog Presentations Unavailable

The issue preventing some users from accessing Mediasite Catalog presentations has been resolved.

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Posted in Canvas / LMS, Educational Technologies, Lecture Capture, Uncategorized

New MYFAU design launches 7/31/23 4am-6am

UPDATE: Icons are now loading properly. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”

UPDATE: Some icons are not loading properly and we are working to resolve as soon as possible. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”

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MYFAU will launch a redesign from 4am-6pm. During this time some pages may not load or show an error while we make the changes. Please clear your browsers cache if you experience an error after 6am. FAU | Clear Your Cache Also, if you have any bookmarks saved and the page is not properly loading, please visit https://myfau.fau.edu

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

[RESOLVED] Student Loan Deferment Status & Enrollment Verification Link – Self Service Issue

UPDATE 7/28/2023 6:30PM:

The issue with the Clearinghouse link in Self-Service is now working as intended. All services are restored.

ORGINAL MESSAGE:

We are currently having an issue with out direct link with the Clearinghouse for student loan deferment and enrollment verification. Users will receive “Error Connecting to the National Student Clearinghouse Site” when the button is clicked in Self Service. We are working on restoring this service at this moment.

Posted in Uncategorized