Printing services are back online.
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Printing services for the FAU Library and Labs will be upgraded 7/27/23 between 7AM and 9AM. During this time fauprint.fau.edu will be offline.
[RESOLVED] FAU Printing Services Upgrade 7/27/23 7AM-9AM
RESOLVED – 07/19/23 9:15PM – Grademan, SoftLic, TechFee, WC Online and other services offline
UPDATE 7/19/23 9:15PM:
All services related to this issue are now restored. If you have any other issues with these services please submit a ticket with our Help Desk.
UPDATE 07/19/23 9:02AM:
We have identified other services that are impacted by these issues: Sunapsis and possibly other reporting tools. We currently do not have an ETA for the restoration of these services.
ORIGINAL POST 07/18/23:
Due to system issues the following services are currently offline:
Assessment
Crosswalk
Grademan
Service Awards
SoftLic
TechFee
Transient
WC Online
Sunapsis
We currently do not have an estimated time as to when these services will be restored. We will provide further updates via this post.
Posted in Uncategorized
[RESOLVED] Qualtrics Survey Service Outage
The Qualtrics service has been fully restored.
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The Florida Atlantic University Qualtrics service is currently experiencing issues and is presenting an Organization Disabled message while trying to login. We are working with Qualtrics support now to work on restoring service. We apologize for the inconvenience.
Posted in Uncategorized
OIT Systems Maintenance, Thurs. July 13 from 12:01am to 7:00am
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/13/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner program change
Description of change: OIT will update Banner function program to accommodate new financial aid counselor.
Downtime window start: 07/13/2023 12:00 AM
Downtime window end: 07/13/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected
Posted in Banner and Admin Systems, Uncategorized
[RESOLVED] Issues logging into uAchieve and Office Apps
We have identified and resolved these issues. Login to uAchieve and Office Apps has been resolved.
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After our single sign on upgrade we have identified that users are receiving Access Denied when trying to access uachieve. We also have identified that logging into Office apps on Windows for the first time is giving a white screen. We recommend logging into Office apps via the web until we update this status.
The issue with logging into the library information systems has been resolved.
We are currently debugging and will update this post as we have a status.
We apologize for the inconvenience.
OIT
[RESOLVED] TouchNet Systems Maintenance, Friday, July 14th from 3:00 AM to 7:00 AM
TouchNet maintenance has been completed.
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The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, July 14th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Posted in Uncategorized
OIT Systems Maintenance, Thurs. June 22 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
System Upgrade
Description of change: OIT will be upgrading SCCM.
Downtime window start: 06/22/2023 3:00 AM
Downtime window end: 06/22/2023 6:00 AM
Affected services: All SCCM-related services will be impacted during the upgrade including windows updates, monitoring, software deployment, and OS imaging.
End-user impact: SCCM will be intermittently unavailable during the upgrade process.
Moving gitlab.hpc.fau.edu to new infrastructure
Description of change: OIT Research Computing team will be performing maintenance on the gitlab.hpc.fau.edu service.
Downtime window start: 06/22/2023 5:00 AM
Downtime window end: 06/22/2023 8:00 AM
Affected services: gitlab.hpc.fau.edu
End-user impact: Gitlab will be offline during the backup and restore process as we move the information from one machine to another.
Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/22/2023 7:00 AM
Downtime window end: 06/22/2023 7:05 AM
Affected services: Active Directory
End-user impact: No end-user impact expected
Update code in Identity Management for graduates with @health accounts.
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/22/2023 8:00 AM
Downtime window end: 06/22/2023 10:00 AM
Affected services: Identity Management (OIM)
End-user impact: Graduating students with @health email account.
Success Network (EAB Navigate) is currently experiencing an outage.
The Success Network (EAB Navigate) system is currently experiencing an outage. Students and Faculty/Staff are unable to login at this time.
The vendor has been notified, and we will post an update once we have more information.
Posted in Educational Technologies, Uncategorized
OIT Systems Maintenance, Thurs. June 15 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/15/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Load balancer rotation
Description of change: OIT will be changing the active load balancer.
Downtime window start: 06/15/2023 6:00 AM
Downtime window end: 06/15/2023 7:00 AM
Affected services: Any websites behind the load balancers.
Main fau website, banner.fau.edu, links, lmsapps, talon, owlres, egrades, papercut, myowl, appstatus and more.
End-user impact: No end-user impact is expected.
Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: Active Directory
End-user impact: No end-user impact expected
Decommission system utilized by College IT
Description of change: OIT will be retiring a server utilized by College IT for management work
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: remotecon
End-user impact: remotecon will no longer be available for use. College IT will be instructed to use adcon as a replacement
Enable 2factor authentication for system utilized by IT staff
Description of change: OIT will be enabling 2factor auth for a system utilized by IT staff
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: adcon
End-user impact: IT staff will need to use DUO when using Remote Desktop to adcon
Course Entry Quiz: Enrollment modification
Description of change: OIT will make modifications to the Course Entry Quiz
Downtime window start: 06/15/2023 5:00 PM
Downtime window end: 06/15/2023 6:00 PM
Affected services: Course Entry Quiz
End-user impact: Students who have last attendance date in the system will not be required to take the quiz.
RESOLVED – Owl Done Service Interruption
9:17PM 6/10/2023 Update:
We have restored the Owl Done service. We have verified that users can now login and are able to access all modules.
Original Message:
Users are experiencing issues connecting to Owl Done. We were able to replicate the issue where the browser loads after several seconds and then provides a “Something went wrong message” error 500. We are currently investigating the cause of this service outage, once identified, we will be working towards restoring the service. We apologize for the inconvenience.
Thank you.
Posted in Uncategorized