Good Morning – We were able to identify a service that was causing the interruption for Banner Admin. We made some changes, and now Banner Admin seems to be loading as expected. We will continue to monitor it at this point, but users should be able to connect now.
Service Invocation Failed – Banner Admin
Good Morning – We are having a more than usual count of users getting the service invocation failed in Banner Admin. We are aware of the issue, and are working to determine the cause of it failing.
For now, please try using another browser, or an incognito session. If it does not work the first time, click the logout on the left hand side of Banner Admin, close windows and try again.
We will report back once we have have some more information.
Posted in Uncategorized
[RESOLVED] Banner Maintenance – May 12th [2:00am – 6:30am]
OIT will be performing maintenance on Banner from 2:00 a.m. until 6:30 a.m. on May 12th.
Banner will not be available during this time. Downtime window start: 05/12/2023 2:00 AM
Downtime window end: 05/12/2023 6:30 AM
Affected services: Banner
End-user impact: All Banner systems will be unavailable during this time.
Posted in Uncategorized
OIT Systems Maintenance, Thurs. May 11 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/11/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Service Upgrade
Description of change: OIT will upgrade domain services for the Harbor Branch campus.
Downtime window start: 05/11/2023 4:00 AM
Downtime window end: 05/11/2023 4:30 AM
Affected services: Domain authentication
End-user impact: All users at the HBOI campus.
Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 2:00 a.m. until 6:00 a.m. on May 11th. Banner will not be available during this time.
Downtime window start: 05/11/2023 2:00 AM
Downtime window end: 05/11/2023 6:00 AM
Affected services: Banner
End-user impact: All Banner systems will be unavailable during this time.
Resolved – Banner Admin Service & Self Service 9 Registration Issues
Banner Admin is now working as expected, in addition to Banner Self Service 9 Registration.
Thank you and sorry for the inconvenience.
Posted in Uncategorized
UPDATE – Banner Admin Service & Self Service 9 Registration Issues
UPDATE:
We are also receiving reports that the Self Service 9 Registration service is having issues. When students click on register for classes, they are receiving a 500 error. These issues seem to be related with admin as well, we are working on identifying and correcting it as quickly as possible.
For now users will have issues with Banner Admin and Banner Self Service 9. In addition, some other Banner services may be impacted.
ORIGINAL POST:
We have some users that are having issues with Banner admin. When trying to login, it stays on a blank page and never logs in the user. We are looking a this now, and will report back once we identify the issue.
Posted in Uncategorized
OIT Systems Maintenance, Thurs. May 4 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/04/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
RDS Licensing Server upgrade
Description of change: OIT will perform a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 05/04/2023 12:01 AM
Downtime window end: 05/04/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using the remote desktop services, terminal services or VDI.
Secure File Server maintenance
Description of change: OIT will be migrating data on the secure file server.
Downtime window start: 05/04/2023 3:00 AM
Downtime window end: 05/04/2023 4:00 AM
Affected services: All andisec shares
End-user impact: All andisec shares will be unavailable for a short time during the window
API Upgrades
Description of change: The Office of Information Technology will deploy several new features and bug fixes for the API tool that enables features in FAU Forms, Single SignOn and, other tools.
Downtime window start: 05/04/2023 6:00 AM
Downtime window end: 05/04/2023 6:15 AM
Affected services: Frevvo, eGrades, single sign on
End-user impact: During the redeploy SSO’s prompting engine may timeout and cause it to be skipped.
BHRIC SAN maintenance
Description of change: Research Computing will be doing maintenance on the VMWare storage
Downtime window start: 05/04/2023 12:01 AM
Downtime window end: 05/04/2023 5:00 AM
Affected services: BHRIC VMware
End-user impact: No interruption of service should occur
OIM Maintenance
Description of change: OIT will be updating the global addresses book to remove students from the view.
Downtime window start: 05/04/2023 6:00 AM
Downtime window end: 05/04/2023 6:15 AM
Affected services: OIM
End-user impact: No end-user impact is expected
[RESOLVED]Workday Unavailable
Workday is currently unavailable. We have reached out to the vendor and will update as we have more information.
We apologize for the inconvenience.
OIT
FAU Forms is back to normal operation.
FAU Frevvo Forms issue has been resolved and the service is back to normal operation. Please resume regular use and resubmit any forms that were unavailable. Thank you.
Posted in Uncategorized
FAU Forms is experiencing technical difficulties.
FAU Frevvo forms server (forms.fau.edu) is experiencing technical difficulties. Forms service is currently down and being investigated. We will update as soon as the issue has been resolved. Please try to submit your forms later today. Thank You.